Overall Ratings & Reviews Hakone Airu

The best experience we have ever had! We were given a drink on arrival, escorted to the most majestic room we’ve ever stayed in before a phenomenal dinner. We woke ourselves up by getting in the onsen as snow hit the mountains and roofs around us! 10/10, the most memorable experience!

I don’t write reviews. That being said; the staff are incredibly kind and patient. The rooms felt quite traditional and the private onsen provided great serenity and relaxation. I would stay here again if given the chance.

My husband and I stayed here as part of a trip to Japan to celebrate our 10-year anniversary. The staff made us feel welcome and the decor was so wonderful! We really enjoyed the private hot tub in our traditional tatami room. As for the kaiseki dinner, it was delicious but I wasn't prepared for the sheer amount of food! I am not a very big eater (at night) and the successive services impressed me a lot! I think it would have been a suitable amount of food for 3 people. Unfortunately for me, I couldn't make it to the end and ended up wasting some of the meal. As I know Japanese etiquette requires you to finish every thing so as to not waste, I felt bad for a while after. 申しわけありませんでした! Hakone was a quiet moment to ourselves, nestled between Kyoto and Tokyo during our trip. We had a lovely time, thank you!

I loved my stay at Hakone Airu. It was peaceful, quiet and the staff were able to speak English. The facility was very tourist friendly. I absolutely loved the private onsen and being able to dip in and out whenever we liked. The lounge space next to the private onsen is such a bonus. The bathroom and shower were very clean as well. The only slight discomfort was the fact the shower is exposed to the outside so can be very cold when you initially step in the shower during winter time.

This ryukon was okay. I loved the private onsen and amazing mountain view. However if you’re getting into the onsen, there are buildings below that may slightly see you. There is a branch gate in front, but it could use more branches for coverage. They provided a kimono. Their food options in hotel were terrible.. food places were a little bit more of a further walk away. I would not necessarily come back to this place, although it was a good experience.

Excellent

Incredible relaxation! A fair price for a glam and romantic traditional Japanese resort experience. The food was also great and we loved the outdoor private onsen.

I think this ryokan is somewhat overrated on Hotels.com. Specifically, first, it is definitely showing its age. Second, if you have back problems, the accommodation might be uncomfortable, because the seat thing is at floor level. I requested a table and a chair, but they didn’t have a high enough table. I found that surprising. The meals are fantastic and the staff are extremely polite.

I would not stay here again. 2nd cup of coffee was extra. Everything extra. Staff has poor communication skills, does not understand. No one is helpful- rules, rules, rules. No management visible or available. Did not honor Expedia perks. Overall not good.

No taxi service or shuttle to the station. No sidewalks to get to station. Onsen water lacks minerals and doesn’t leave your skin feeling silky or smooth. Didn’t offer dinner service with no restaurant nearby. Thankfully we were given breakfast and it was adequate. Considering the price, dinner should definitely be included.

I would highly recommend this hotel. We had a room with a private onsen and enjoyed sitting in it whenever we wanted. A private breakfast and dinner are included and the food was amazing. No need to pay for expensive Kaiseki. We have never felt so pampered.

The hotel is nice and clean. Dining room staff was nice but food was mediocre. Front office staff can be more guest service focused and speak better English

Excellent service and great dining experience

The dining table was too low so my knees hit beneath the table. The bath room wash area was too cold as it was an open space.

Very nice resort, focused on rest and relaxation. The staff were very responsive, and took care of everything. There is no exercise room, and no western style chairs in the rooms.

Nice hotel and very relaxing. The food was amazing here and really enjoyed the traditional Japanese details.

It's located a little up the hill, which provides a nice view. But not much dining option unless you walk down the hill to the main street. Very nice room and staffs are helpful and friendly.

This hotel was excellent - fantastic and helpful service, very clean both in the rooms and in the common areas, great food, serene atmosphere, and generously sized rooms. Our room had a balcony with a private onsen, which was absolutely worth the splurge. The view was beautiful. I was pleasantly surprised by how comfy the futons were when we slept. The location was convenient to the bus lines but still so peaceful and quiet. 10/10 stars, without hesitation. I would love to come back!

The ohnsen in ourc room was amazing with a spectacular view. The staff go out of their way to make sure your stay is fabulous.

It was an amazing experience to have a room with a private onsen. The environment was so peaceful and serene. The staff was super accommodating & kind!