Overall Ratings & Reviews Golden Sunrise Machupicchu

I do not recommend this property. All three rooms my group booked smelled strongly of mold, with visible mold in the bathrooms and on the walls. Even worse, our room keys could open each other’s rooms — a serious safety concern. We raised these issues with the manager, who showed little interest in addressing them. We ended up checking out two days early due to the conditions, but the hotel refused any refund or compensation. I’m a seasoned traveler and not picky, but this was beyond acceptable. The property has potential, but guests should be warned about the current state and lack of basic standards for health and security.

The main disappointments were: no hot water; the hotel room key unlocked other hotel rooms; black mold detectable by sight and smell. Checked out two days early due to poor response from management about duly reported legitimate concerns about my personal health, safety, and comfort.

Decent rooms, okay and appropriate for one night stay in this town.

Great hotel with excellent staff, a convenient location, and very clean, neat rooms.

The hotel is very basic, room damp, breakfast very poor and staff not interested. No restaurant facilities, safe did not work, when asked to sort, didn’t!! Took 3 attempts to get key to room, view from room nothing like photo’s?? Not worth the money for the room, will be requesting a refund of some kind.

Nice

Quiet place, great breakfast. Watch out all room keys are same. Don’t leave any valuables in room. Anyone can use their keys to get into your room. We had couple walk into our room at midnight.

It’s ok

I love this hotel. It’s spacious, clean, and quiet. Staff are friendly and helpful.

Very good people, I think to have little better shampoo will Help:). All other stuff are good. Most importantly People are nice! Thank you 🙏.

Basic amenities in the room were missing such as facial tissues, glasses, coffee maker, and cups. The safe and refrigerator did not work.

The rececepti

The room and bathroom were exceptionally clean.

Everyone was very helpful, they give us a very personalized attention. Milton and the gentleman in the breakfast restaurant, the whole team, I traveled in a family group of (7) and the communication and service was outstanding, specially for a town that it’s just growing. The location was a bit of walk but truly Machinlsts Picchu town is organic, no vehicles allowed so be ready to a lot of walking. But very safe and enjoyable.

The front desk was absolutely kind, and incredible. They made sure that we were settled, and asked what time we would prefer breakfast served. It’s a great location, 5 minute walk to the Main Street.

A pleasant enough stay but the property was extremely quiet and the place lacked atmosphere. For1 night the hotel was OK but I wouldn’t have liked to stay for much longer . Fortunately Aguas Calientes is small so it was easy to get around and not too far from everything

3 mn walk from train station. We had a jacuzzi in our room which was amazing after hiking the inca trail, and a balcony with a beautiful view. There is free breakfast, and they were able to accommodate a very specific diet i had and made a special breakfast just for me. Modern TV that connects to phone for streaming as well. Great plqce, great staff.

We had an excellent stay here. The room was large and well appointed. The bath was lovely and the water was hot! The staff very friendly and helpful. They asked us when we wanted our breakfast each day then delivered it to our room which was awesome. The breakfast was tasty and a lot of food, more than we could eat and with fresh sqeezed oj was awesome. The town itself is small so everything is within walking distance, close to shops, restaurants and the train station. We loved the balcony on the room it wrapped around and was a beautiful view. Wouls stay here again, thanks.

Great customer service, staff was superb. Location was on point.

Amenities listed not provided. No tv or internet. They claimed due to divide it was not available in the area, but all the restaurants in the area had both available. Breakfast was provided and good, some one the staff was helpful, but language barrier was a problem. Upon checkout one staff member seemed very upset that i wouldn't pay in cash. He pretended like he couldn't get the credit card machine to work to try & force a cash payment. It magically processed just fine when i took the machine to answer the prompts myself. The bugs were a problem with having to leave the windows open. There is no other ventilation system and no fans to help keep bugs off of you at night. Not a good value for the money. I spent only $10 more per night in Cusco & had a far superior experience.