Overall Ratings & Reviews WorldMark Phoenix - South Mountain Preserve

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Booked on-line and received confirmation but upon arrival there was no room despite acknowledgment that they did confirm the booking.

WARNING!! DANGER!! Avoid staying here. I stayed a short time and had a room that random people came in and out. I actuality purchased a traul camera to capture who was moving pillows and changing the TV to BET. I had 2 bokkings and neesed to go back a 2nd time. When i arrived back from a weekend hime they didnt have a room for me. No prior call or notification. I arrived at 1am and was told "sorry.... its your problem. Figure it out". DO NOT STAY HERE!!

I love the location of this place and the pool/spa is great. Both times I have stayed there were several maintenance issues in the place I was given so wish they would maintain the property better.

These are townhouses/condos that were scooped up by a timeshare company in the 2010's. So the layout of the units are very nice. When they have spare units that are vacant they will put a listing on hotels.com and the other rental websites. The main gripe is they use high pressure sales tactics from the 1970's to persuade you to buy or join their timeshare. So if you are not in the market for a timeshare, be ready to put up with annoying salespeople that will

The rooms were nice and spacious. The pool area needs to be updated very small.

The unit was lovely, clean and well cared for. We enjoyed coming back to it after a long day of hiking or sight seeing. The people at the front desk were cheerful and helpful. Overall it was a great experience.

Unfortunately the “non-smoking” condo unit my family stayed in had a very strong cigarette smoke stench which caused my son to have headaches and throat issues the entire trip. This was especially disappointing since we were there for my son’s soccer tournament. The cigarette smoke in the room impacted our ability to get a good night sleep which ultimately made our stay experience horrible. In addition, the garage attached to our condo unit turned out to be the “maintenance” storage room with broken down golf karts and a mess of supplies. Seriously why do they think anyone would be ok with that, especially at this high per day price point. Lastly, the unit was just dirty period, dirt and gunk all over the walls and hvac filter was clearly not changed for years. See pics. I was told that the mgr would call me a day after checkout to discuss accommodations for the poor experience my family had but haven’t heard anything at all. Literally this place is like a motel 6, just bigger =(. Stay away.

The property was nice, good location with South Mountain Park trailheads at the property. The condo was clean and comfortable and the cleaning and maintenance staff were friendly and nice. The pools were fun for the family. The downside was the sales team that, before they hand you the keys to your condo, accosts you at check-in with high pressure sales tactics to attend what they say is a 90-minute sales presentation the next morning. They catch you with your guard down (I'm on vacation) and dupe you into talking to the salesman by introducing him as the "concierge." I told them that I did not want to go to the meeting because I was not in the market for time-share and I had limited time to be with family, but they were relentless so I agreed to an early morning meeting. This prompted me to do a little online research about Worldmark and, well, the research speaks for itself -- look up "Worldmark lawsuits." The experience created stress on my holiday weekend. I cancelled the meeting the next morning, but ran into the sales team the next day who treated me with disdain when I told them I didn't go to the meeting. Because of the sales team and Worldmark's M.O. to pressure it's guests this way, I would never stay at a Worldmark again, even though, otherwise, I really liked the property and the other support staff.

It was great! Spacious and exactly what I needed while working.

Very nice property all around..

Great location and space in the rentals.

The downfalls about this property is they try to push a presentation on you for timeshare! And the location is more to be desired and DOES NOT HAVE GOLF COURSE ON SITE

Loved location next to hiking trails and freeway

Comfortable environment, beautiful scenery, very helpful staff and great location for golfing

Great location would definitely recommend and stay again

Very nice

Very happy with our stay. Very affordable and perfect for 2 households staying together.

Spacious rooms. Family friendly

Very clean two bedroom Unit with the garage had everything I needed and more. The only thing I didn’t understand is the cost for wifi knowing your in a low reception area. That’s the only thing I would change other then that excellent stay.