My husband and I initially booked our stay for about 3-4 days, but once we got there, my husband hurt his back and we extended our stay. The staff definitely went over and beyond to take care of us. We requested a 3-day treatment from the male massage therapist on staff - which helped my husband immensely. On top of it, we requested the staff for a doctor, who prescribed medicine for my husband, which the staff went and got for us. They checked on us and inquired about his back every single time they saw us. They even brought food from the breakfast buffet to our room since my husband's back was so bad he couldn't walk over to the restaurant area. It was just amazing. We can't wait to come back to this place the next time we're in Kerala!