Smells pot inside and out. Cleanliness is poor on common areas and front desk. Perceived maintenance conditions seem bad.

Bugs

No, no

The front desk staff was the best! Everything else was terrible!

Staff members is amazing clean room and pet friendly

The hotel smelt clean but the floors in our room were torn up and stick. The pull out couch was disgusting, scratched up and moldy. The whole place did not look like the pictures provided and was really run down and we will never be staying there again when we go back to visit

They system down and I can’t be check in to my room

Staff was friendly and helpful, but the room was ok at best. Killed one small cockroach and while I was checking out saw a bigger one. Microwave didn't work either. Mattress protector was ripping.

Once we entered the hotel's parking lot, we could smell ganja. The hotel essentially smells ganja. And we didn't see shampoo, body lotion, or conditioner. There werent cups too for us to use.

Clean room and friendly staff, this was just a place to rest with no frills. Thank you...

Never come again

This is one of the worst experience I have ever had for staying in this hotel. Every room is smelly. Not enough towel supply. Microwave was not working for first 5 days then they changed my room and in new room internet was not working. just payhetic experience. Some staffs are good but most of them are not knowledgeble enough to interact with guest problems.

The staff is friendly and extremely helpful to the guests and their individual needs. Everyone on staff is helpful and will go up and beyond to help you, if needed. I can’t say enough nice things about them all.

It okay

Paid extra for sheets everyday and never once got them. Also no WiFi and barely any tv channels was not the best was not happy but made do. People next to my were up all ight blaring music and for a smoke free place everything smelt like weed

Customer service is good

Dirty and run down. Sink in room didn’t drain. Floor hasn’t been swept or mopped in room.

They don’t have no breakfast no coffee no snacks they don’t offer us towels. We have to pay for them and they don’t offer us new bedsheets. We have to wash them horrible horrible hotel I would not stay here and they run out of toilet paper every couple of days

Didn't have no. Cups in the room didn't have enough towels.The Bear was too hard.You just was terrible

Extended Stay America has decided to add and or increase the pricing for basic amenities (additional towels, sheets and toilet paper) as well as take away certain things you expect to find in a hotel (ie and iron and ironing board). There is no grab and go breakfast AS ADVERTISED on all of the hotel sites, yet THE PRICES REMAIN THE SAME OR IN SOME CASES HAVE INCREASED. Extended Stay America should honestly remember the times in which we are currently living and either decrease your pricing or stop the nonsensical charging for basic items. Don’t put your employees, who don’t get paid enough as is, in a position to “nickel and dime” guests.