Overall Ratings & Reviews Richmond Hill Hotel

Our stay was good. I thoroughly researched the hotels in the area before booking and decided on RHH due to the amazing reviews but I can’t say I quite agree. Location is good, it’s about a 20 minute walk from the centre and opposite a stunning view of Richmond Park and the Thames. Hotel is very clean. The main negative is the room, which I didn’t read a lot about in the reviews which is surprising. Despite the stunning views of Richmond Park we were given a back room which just overlooked scaffolding and a flight path, the WiFi wasn’t very strong in the room which meant it kept cutting out but mainly is the design of the bathroom. It’s almost open plan with no real walls to the toilet, only frosted glass with gaps in, which means you can literally see one another do your ‘business’ which is just weird and so unnecessary. The shower is the same, just frosted glass so do think twice if booking with family members. The sink is very shallow so water splashes on the floor, as with the shower, water comes out everywhere so the floor ends up soaked, but this is also where the wardrobe is so you have to walk over wet floor to get your clothes it’s just very poorly designed. I do think next time I would consider elsewhere just for that point.

Excellent room, wonderful staff, lovely location near Richmond Park and the view from Richmond Hill.

Great hotel in a fantastic location. The room was very warm even with air conditioning on

It’s hard to find a better view than one from Richmond Hill. The staff were polite and friendly, the room was comfortable with especially comfortable bed and pillows.

Great hotel, lovely area, a taxi ride from the station, staff very helpful,

This hotel exceeded my expectations. We arrived late as we were staying after watching the tennis but we got an upgrade when we arrived. The room was clean and so beautiful. The bed was the comfiest bed I’ve ever slept in at a hotel. We were woken by another guest who clearly didn’t understand that other people were asleep at 2am but that’s not the fault of the hotel. I would not hesitate to stay here again!

Staff lovely. Room was meant to be old part of hotel but was in a slightly outdated newer part so disappointing. Shower leaked. Overlooked a skip in car park.

Beautiful hotel. Nice rooms in a great area.

Everything about my daughter’s stay was perfect!

Lovely walks nearby. The room was fine, but quite small and nothing special. Shame about having to pay £15 to park in the hotel car park.

Staff excellent and friendly food good quality clean in all areas including bedroom and bathroom. Comfy bed quiet and dark whilst sleeping

A lovely hotel, clean and friendly

Beautiful surrounding area, nice rooms and great staff!

Fantastic experience

The hotel is in a good location and the bed is comfy. The room was a little noisy due to events happening at the hotel. The worst i think was the bathroom. There is no privacy as the bathroom is not a separate room and the glass panels are see through so you can see each other use the loo.

Comfortable room, stellar customer service, very close to town. The restaurant was just okay but the afternoon tea was lovely.

Great location (walkable to Richmond riverfront) especially if you want to enjoy the grassland around the river. Lovely cafe hut nearby (down the hill) and easily accessible from Richmond train station by bus and a short, very uphill walk. The common areas of the hotel are very pleasant and comfortable. Nicely decorated and plenty of places to sit etc. A big highlight is the water fountain next to reception which has still and sparkling water on tap. The restaurant is also lovely and I ate breakfast and one dinner there. Large buffet breakfast for 20gbp. Reception staff were friendly and helpful. Restaraunt staff were also exceptionally friendly and caring - the breakfast team in particular made an impression on me. Rooms are “ok”. I chose a comfort room (double bed) which was quite small despite it not being the smallest room in the hotel. Even for one person there was very little room, a tiny desk and the bathroom is kind of designed to expand out (hard to describe, there is a moving panel). The bathroom is nice - modern, great shower, separate toilet, but I felt like it could have done with a bit more detailing (no face cloths e.g) and a bit of extra scrubbing. The room had a peculiar smell to it on arrival and I had to keep the window open. Glad for the opening window. The carpet could do with a refresh. Stains in multiple places. Overall though, for two nights, the bed was comfy and it suited my needs perfectly, and I really appreciated the common areas and lovely staff

I love the clever transforming bathroom which allows you to decide for yourself whether you prefer a larger bedroom or a larger bathroom space! I am off with a hammer and a chisel to implement the same thing in my home.

Room was a bit small but very nice. Comfy bed. Just a few minutes from RIchmond Park which was amazing for a run. Five minutes in the other direction to the center of Richmond with many nice restaurants and shops. Restaurant was excellent, if a bit pricy. Would stay here again though!

The proximity to the wedding venue and Richmond park was pleasant. The rooms were tidy and staff were so kind.