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Explore Shangri La Tanjung Aru Kota Kinabalu

Traveloka (72)

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8.7

Very Good

From 72 reviews

Provided by travelers on

Cleanliness

8.9

Room Comfort

8.9

Meal

8.5

Location

8.8

Service and Facilites

8.7

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Staff Friendliness (2)

Room Space (2)

Bedroom (2)

Hotel Area (2)

Distance to City Center (1)

Surroundings (1)

Accessibility (1)

Family Friendly (1)

Wifi (1)

Ambiance (1)

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Traveler Reviews Shangri La Tanjung Aru Kota Kinabalu

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Customer reviews

Asraf

Leisure

10.0

/10

Reviewed 6 week(s) ago

I would like to give special credit to Yen, who checked me in during my stay. She went all the way to ensure my comfort and ensured that I enjoyed my stay again with the hotel. I will definitely book the same hotel again. Hope the thanks and gratitude can be extended to Yen by the management.

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N***A

8.8

/10

Reviewed 12 week(s) ago

Very good service for family vacation

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Mandy L.

9.4

/10

Reviewed 141 week(s) ago

I booked a Seaview room and enjoy the stay in here so much. My girl and husband love here, the facilities, the activities and the buffet breakfast as well. We will be back again.

1 people find it helpful

Mohammad s. K.

10.0

/10

Reviewed 146 week(s) ago

One of the best hotel I've ever stayed in! 5 star! Make me feel rich hahaha

1 people find it helpful

Vian A. G. L. S.

8.4

/10

Reviewed 189 week(s) ago

I've always loved staying here. Everything was good before this but this time, I encountered unpleasant experience during check-in, which really blew off my whole mood. Nonetheless, the rest of my stay here was awesome!

1 people find it helpful

Accommodation's Reply

17 Mar 2022

Hi Vian, thank you for your review. We apologize for the inconvenience caused by our end. We will update and forward this to our team regarding this matter. We hope that you would not deter from staying with us in the future and wish you will allow us another opportunity to demonstrate our usual service standards and the hospitality you expect from the Shangri-La Hotel and Resorts.

Nur R. B. A. H.

8.5

/10

Reviewed 191 week(s) ago

The food for breakfast was good, the rooms were very comfortable and customer friendly. Pool many options

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Azza B. M.

10.0

/10

Reviewed 196 week(s) ago

Excellent! Appreciate to all staffs to their efforts to make a room decorations for our honeymoon and my husband's birthday. Clean room, amazing view from our balcony, great staffs, good breakfast. All good! Will come back here next time.

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MUHAMMAD N. B. A.

9.4

/10

Reviewed 198 week(s) ago

The most suitable place for honeymoon and relax with family 😊

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NORASHSIKIN B. M. A.

6.0

/10

Reviewed 198 week(s) ago

Slow check-in counter. Problem hotel check-in because our booking number does not appear in the hotel system when we arrived at the hotel. Had to wait about an hour to settle down. Finally had to paid again for the walk-in rate. So pathetic 🥺.

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Zuraini

8.5

/10

Reviewed 199 week(s) ago

I stayed in Kinabalu Wing rooms. The room facing the SEA view. Its was awesome! The breakfast are varities, although quite a long queue but it was manageable. Full recommended 👍.

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iiyntan V.

6.3

/10

Reviewed 200 week(s) ago

During check in, I was not informed in advance, I was sent an email to double confirm that I was spending the night there. Hours to wait for check in wasted time, request connecting room but I couldn't either. I want to give only 4/10 rate this time

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Mawaddah M.

10.0

/10

Reviewed 207 week(s) ago

I had the most pleasant stay here and all staffs were professional & nice. Definitely will return here again!

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nursyahidah r.

8.5

/10

Reviewed 211 week(s) ago

I had an amazing stay. Superb experience! Will surely come back for another stay.

1 people find it helpful

Hong S. L.

9.7

/10

Reviewed 228 week(s) ago

Spacious room, tip-top service! Love it.

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Danny A. C. K.

9.7

/10

Reviewed 236 week(s) ago

Very good stay and our family having lot of fun..

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Yusnani b. Y.

8.5

/10

Reviewed 238 week(s) ago

But for next time, please make sure that sliding door can open. Thanks

1 people find it helpful

Anita B. J.

8.5

/10

Reviewed 250 week(s) ago

I enjoy my staycation there. Friendly staff + variety of breakfast + view is nice + the water park is best for the kids + the swimming pool awesome

1 people find it helpful

Chong Chian Sheng

Family

10.0

/10

Reviewed 305 week(s) ago

One of the best hotel in Kota Kinabalu. provide great services and facilities, friendly staffs and good food. the best getaway for everyone especially for families with young children.