Dear Mr. Dimas P.S.K., Thank you for your positive rating and review. We are delighted to hear that your stay was memorable and met your expectations. Your comment of "Excellent, not disappointing" is an encouragement to our entire team to continue providing the best service. We hope to welcome you back to Novotel Lampung on your next visit. Sincerely, Alain Syahri, General Manager, Novotel Lampung

Dear Ms./Mrs. A*a, Thank you for your excellent rating and positive review. We are delighted to hear that you enjoyed your stay at Novotel Lampung, both the quality of the food, the beautiful views, and the value for money. Your compliments encourage our entire team to continue striving to provide the best service and experience. We hope to welcome you back to Novotel Lampung on your next visit. Sincerely, Alain Syahri, General Manager, Novotel Lampung

Dear Ms. Angki S., Thank you for your excellent rating and positive review. We are delighted to hear that you were satisfied with the cleanliness of your room, enjoyed our meal, and were pleased with the wide variety of breakfast options. We also appreciate your appreciation for the friendliness and service of our staff. This review is an encouragement to our entire team to continue striving to provide the best possible guest experience. We hope to welcome you back again on your next stay. Sincerely, Alian Syahri, General Manager, Novotel Lampang.

Dear Ms./Mrs. S*i, Thank you for taking the time to share your experience staying at Novotel Lampung on January 26-27, 2026. We sincerely apologize that your stay did not meet your expectations. We regret the quality of the breakfast, particularly the taste of the cakes and croissants, which did not meet your expectations. We have forwarded this feedback to our kitchen team for immediate evaluation and improvement, as the quality and freshness of our food are our top priority. Regarding the in-room amenities, we apologize for the inconvenience you experienced. Information about amenities such as irons and writing instruments has been recorded for follow-up. As for the television, please be informed that Novotel Lampung is gradually replacing its televisions with smart TVs, which will be available in all room types in the future. We greatly appreciate your feedback and suggestions. This is crucial information for us to continuously improve the quality of our service, amenities, and guest comfort to meet Novotel's standards. We sincerely hope to have the opportunity to welcome you back in the future and provide you with a better stay experience. Sincerely, Alian Syahri, General Manager, Novotel Lampung

Dear Ms. Tia O.A., Thank you for your positive rating and review. We are delighted to know that you enjoyed your stay at Novotel Lampung. Your compliments encourage our entire team to continue striving to provide the best service. We hope to welcome you back to Novotel Lampung on your next visit. Sincerely, Alain Syahri, General Manager, Novotel Lampung

Dear Ms. Tia, Thank you for your positive rating and review. We are delighted to hear that you were satisfied with the cleanliness of your room and enjoyed our swimming pool and spa facilities. Your compliments encourage us to continue striving for the best service. We hope to welcome you back to Novotel Lampung next time. Sincerely, Alian Syahri, General Manager, Novotel Lampung

Dear Valued Guest, Thank you for your excellent rating and for choosing Novotel Lampung as your accommodation during your business trip. We greatly appreciate your trust. We hope you had a comfortable and successful stay. We look forward to welcoming you back to Novotel Lampung in the future. Sincerely, Alian Syahri, General Manager, Novotel Lampung

Dear Mr./Ms. Z*a, Thank you for taking the time to share your experience staying at Novotel Lampung and for your review. We sincerely apologize for any inconvenience you experienced with the in-room dining, particularly the overly salty taste, cold food, and unsatisfactory delivery time. We greatly appreciate your feedback and have forwarded it to the relevant team for evaluation and improvement. This will allow us to enhance the quality, presentation, and speed of our service in the future. We sincerely hope to have the opportunity to welcome you back and provide you with a better experience on your next stay. Sincerely, Alain Syahri, General Manager, Novotel Lampung

Dear Mr. Regi S., Thank you so much for your 10.0 rating and your continued trust in choosing Novotel Lampung as your and your family's preferred accommodation during your Lampang vacation. We are proud to be your first choice. Your loyalty and appreciation are a great motivation for our entire team to provide the best service and create memorable stays. We look forward to welcoming you and your family back to Novotel Lampung on your next visit. Sincerely, Alain Syahri, General Manager, Novotel Lampung

Dear Mr./Ms. S*i, Thank you for your excellent rating and warm and thoughtful review. We are delighted to hear that your first stay at Novotel Lampung was very enjoyable. From the friendliness of all the staff to the comfort of the room with the best view that made you feel at home, we also appreciated your story about your dining plans in Bandar Lampung. We hope you will have the opportunity to try our breakfast on your next stay 😊 Regarding your favorite room on the 7th floor, we are happy to take note of your choice and will try to make adjustments according to availability when you return. Thank you for trusting Novotel Lampung to take care of your stay. We hope to welcome you back again to create even more memorable moments. Sincerely, Alian Syahri, General Manager, Novotel Lampung

Dear Mr. Subiyanto, Thank you for your excellent rating and positive review. We are delighted to hear that you enjoyed the sea view from your room, which is one of the main highlights of Novotel Lampung. We hope to welcome you back to Novotel Lampung again in the future. Sincerely, Alain Syahri, General Manager, Novotel Lampung

Dear Ms. Iftitah, Thank you for your excellent rating and positive review. We are delighted to hear that you enjoyed the sea/Betung Bay view from your room and were impressed with your stay. The sea view is one of our highlights, and we are happy to have provided you with a memorable experience. We hope to welcome you back to Novotel Lampung next time. Sincerely, Alain Syahri, General Manager, Novotel Lampung

Dear Valued Guest, Thank you very much for taking the time to write a review about your stay at Novotel Lampang in December 2025. We are especially grateful that, despite your not-so-perfect experience, you still gave us a positive rating. We will continue to strive to improve our services and facilities to better meet the expectations of all our guests. We hope to welcome you back in the future and provide you with an even better stay. Sincerely, Alain Syahri, General Manager, Novotel Lampang

Dear Ms. Da, Thank you for your rating and feedback following your stay at Novotel Lampang. We appreciate your valuable comments regarding the inclusion of a comb in the bathroom amenities and internet access on the TV. We have forwarded this feedback to the relevant team to be used in our evaluation process to improve guest comfort in the future. We apologize if your stay did not fully meet your expectations. We sincerely hope to have the opportunity to welcome you again and provide you with a better stay experience on your next visit. Sincerely, Alian Syahri, General Manager, Novotel Lampang

Dear Mr. Amron, From Novotel Lampung, Your Highness, Thank you for your positive rating and review. We are delighted to hear that you enjoyed your stay with us, especially the comfortable and spacious rooms, the beautiful views, the amazing swimming pool, and the ample and convenient parking. Your compliments are an encouragement to our entire team in providing the best service and maintaining the quality of facilities for the comfort of all our guests. We hope to welcome you back to Novotel Lampung in the future. Sincerely, Alian Syahri, General Manager, Novotel Lampung

Dear Valued Guest, From Novotel Lampung, we would like to express our deepest gratitude for your positive review! We are delighted to hear that you enjoyed the sea view, the comfort of the hotel, and the diverse menu we served. We look forward to welcoming you back to Novotel Lampung for an even more memorable stay in the future. Sincerely, Alain Syahri, General Manager, Novotel Lampung

Dear Ms. F*a, Warm regards, Novotel Lampung Thank you for your positive rating and review. We are very glad that you were satisfied with the cleanliness of our room, the friendliness of our staff and the variety and taste of our breakfast menu. These reviews mean a lot to us and encourage all our team to continue improving the quality of our services. We look forward to welcoming you back to Novotel Lampung in the future. Best regards, Alien Syahri, General Manager, Novotel Lampung

Dear Sir/Madam, Warm regards, Novotel Lampung Thank you for your wonderful review. We are so glad that you were satisfied with the cleanliness and amenities of our rooms, as well as the friendly service provided by Rama and Sasa at the front desk. We are also so glad to know that the sea view and our food made a great impression throughout your stay. Reviews like these mean a lot to us and it encourages us to continue delivering the best experiences to all our guests. We do hope to welcome you back to Novotel Lampung in the future. Best regards, Alien Syahri, General Manager Novotel Lampung

Dear Mr. D*i, Warm regards from Novotel Lampung! Thank you very much for your positive review and interesting recommendations! We are very pleased that you enjoyed your stay at Novotel Lampung and we are also very pleased to know that our convenient location makes it easy for you to explore the surrounding area. Thank you for your trust and multiple stays with us. We truly appreciate it. We do hope to welcome you back again and provide you with an equally wonderful experience. Best regards, Sikit Budierso General Manager Novotel Lampung

Dear Mr. Muhhamad A.A., On behalf of Novotel Lambun, we would like to extend our warmest greetings to you! Thank you for your positive review and perfect score! We are delighted to hear that you were satisfied with the cleanliness of our room, the friendly service of our receptionists and the well-equipped fitness center. We are also delighted that you enjoyed the comfort and beautiful view during your stay. We would also like to thank Sasa and Rama for the compliments. Our team is always committed to providing you with high quality service, and your continued support will be the driving force for us to further improve our services. We look forward to welcoming you back to Novotel Lambun for both business and leisure. Thank you! Sigit Budiarso, General Manager Novotel Lambun