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Hotel Santika Makassar

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Overall Ratings & Reviews Hotel Santika Makassar

Traveloka (2,624)

Other sources (24)

8.6

Very Good

From 2,624 reviews

Provided by travelers on

Cleanliness

8.8

Room Comfort

8.7

Meal

8.5

Location

8.8

Service and Facilites

8.8

People often mention about Hotel Santika Makassar

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Staff Friendliness (51)

Bedroom (47)

Distance to City Center (43)

Accessibility (41)

Room Space (40)

Surroundings (39)

Hotel Area (38)

Variety (37)

Ambiance (36)

Taste (36)

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Traveler Reviews Hotel Santika Makassar

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Customer reviews

F***y

Leisure

8.5

/10

Reviewed 1 hour(s) ago

Friendly staff, clean rooms, close to everywhere

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W***a

Staycation

7.4

/10

Reviewed 18 hour(s) ago

The room was clean and spacious. I enjoyed staying here. Affordable price, excellent service. It's okay.

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Cendanawati

Transit

7.0

/10

Reviewed 7 day(s) ago

I thought the hotel had a swimming pool like the Santika near my house in Jakarta, so I just clicked on it. I didn't get to taste the food because my son passed out in the restaurant because the entire hallway of the room we passed was stuffy from the smell of cigarettes after the New Year's party last night. A very unpleasant experience. Hopefully, they will pay more attention.

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1 people find it helpful

S***a

Staycation

7.1

/10

Reviewed 1 week(s) ago

When I entered the room, there was a piece of french fries behind the door, only one toothbrush when housekeeping should have provided two. The breakfast menu was not very varied, the fruits were not very ripe. Lastly, the parking area! For motorbikes, it is more convenient to park in the hotel basement which is not far from the elevator because when I stayed last night, it was quite a long walk from the motorbike parking to the hotel lobby.

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j***r

Business

8.5

/10

Reviewed 2 week(s) ago

All good but must be upgraded

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Accommodation's Reply

08 Jan 2026

Dear Mr/Ms. J***r Warm Greetings from Hotel Santika Makassar First of all, we would like to thank you for taking the time to rate and review our hotel. We will continue to provide excellent service and cleanliness that make our guests feel comfortable. We look forward to seeing you again at Hotel Santika Makassar to provide you with our best service and products. Respectfully, Isak Ismatullah - General Manager

Verified Traveler

Transit

9.4

/10

Reviewed 2 week(s) ago

I found the staff at the front office, security, and CS are very kind, polite, and friendly

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Accommodation's Reply

08 Jan 2026

Dear Mr/Ms. G***t Warm Greetings from Hotel Santika Makassar First of all, we would like to thank you for taking the time to rate and good review our hotel. We will continue to provide excellent service and cleanliness that make our guests feel comfortable. We look forward to seeing you again at Hotel Santika Makassar to provide you with our best service and products. Respectfully, Isak Ismatullah - General Manager

Verified Traveler

Leisure

10.0

/10

Reviewed 2 week(s) ago

Good..clean..only there is disappointment from traveloka, why if you book a room on traveloka, the dinner promo is not given even though the hotel provides a free dinner promo for 1 person if you buy from my santika member, please traveloka follow the promo from my hotel, Mr. Ikbal

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Accommodation's Reply

08 Jan 2026

Dear Mr. Iqbal, Greetings from Santika Makassar Hotel. First, we would like to thank you for taking the time to rate and review our hotel. Your review highlights the benefits of our application (My Santika), which offers many advantages when booking through our app. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We hope to welcome you again to Santika Makassar Hotel so that we can provide you with the best service and products once more. Sincerely, Isaac Ismatullah - General Manager

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Verified Traveler

9.4

/10

Reviewed 3 week(s) ago

Comfortable place, good cleanliness, city center

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j***i

9.7

/10

Reviewed 5 week(s) ago

comfortable to stay and close to Losari beach

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1 people find it helpful

Accommodation's Reply

15 Dec 2025

Dear Mr./Ms. J*i, This is a brief message from Santika Makassar Hotel. First, we would like to thank you for taking the time to rate and review our hotel. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We hope to welcome you back to Santika Makassar Hotel again so that we can provide you with the best service and products. Sincerely, Isaac Ismatullah - General Manager

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Verified Traveler

8.5

/10

Reviewed 6 week(s) ago

There are many favorite Makassar specialties around the hotel, so eating is no problem, and a trip to Losari Beach is also nearby.

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2 people find it helpful

Accommodation's Reply

02 Dec 2025

Dear Valued Guest, Good morning! Hotel Santika Wangsasiri would like to extend our warmest greetings and valuable compliments to our hotel. First of all, we would like to thank you for all your valuable comments and compliments on our hotel. We will continue to strive to maintain high standards of service and cleanliness to ensure the satisfaction of all our guests. We hope to welcome you back again soon and we will do our utmost to provide you with high quality services and facilities. Thank you! General Manager: Isaac Ismatullah

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Sari Y.

Business

10.0

/10

Reviewed 7 week(s) ago

Every time I go to Makassar, I always go to Hotel Santika. I recommend that my office friends stay at Hotel Santika when they go to Makassar.

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Accommodation's Reply

26 Nov 2025

Dear Ms. Sari Y., Warmest regards, Hotel Santika Makassar First of all, we would like to thank you for taking the time to give us a good rating and review of our hotel. We will continue to provide the best service and cleanliness to make our guests feel comfortable. We hope to welcome you again to Hotel Santika Makassar to provide the best service and products to us again. Best regards, Isaac Ismatullah General Manager

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E***y

Business

8.5

/10

Reviewed 8 week(s) ago

I got a room that was noisy and noisy, like people were working.

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Accommodation's Reply

24 Nov 2025

Dear E*y, Warmest regards, Hotel Santika Makassar First of all, we would like to thank you for taking the time to leave a good rating and review of our hotel. We apologize for any inconvenience caused by your review regarding the noisy room. We are working on improving our smoking room. We will continue to provide the best service and cleanliness to make our guests feel comfortable. We hope to welcome you back to Hotel Santika Makassar to continue providing the best service and products to us. Best regards, Isaac Ismatullah General Manager

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F***i

8.5

/10

Reviewed 8 week(s) ago

Ok as a business trip hotel

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Accommodation's Reply

19 Nov 2025

Dear Mr. F*i, Warmest regards, Hotel Santika Makassar First of all, we would like to thank you for taking the time to give us a good rating and review of our hotel. We will continue to provide the best service and cleanliness to make our guests feel comfortable. We hope to see you again at Hotel Santika Makassar to provide you with the best service and products. Best regards, Isaac Ismatullah General Manager

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F***A

9.1

/10

Reviewed 8 week(s) ago

The staff always make sure we have what we need!

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Accommodation's Reply

19 Nov 2025

Dear Mr. F***A Warm Greetings from Hotel Santika Makassar, First of all we would like to thank you for your time to give a good rating and review about our Hotel. We will continue to provide services and cleanliness that make our guests feel comfortable. We hope to see you again at Hotel Santika Makassar to provide our best services and products to you again. With Respect, Isak Ismatullah -General Manager

F***A

9.1

/10

Reviewed 8 week(s) ago

Though they don’t have extravagant facilities, they manage to be the comfortable one!

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Accommodation's Reply

19 Nov 2025

Dear Mr./Mrs. F***A Warm Greetings from Hotel Santika Makassar, First of all we would like to thank you for your time to give a good rating and review about our Hotel. We will continue to provide services and cleanliness that make our guests feel comfortable. We hope to see you again at Hotel Santika Makassar to provide our best services and products to you again. With Respect, Isak Ismatullah -General Manager

J***s

Transit

10.0

/10

Reviewed 10 week(s) ago

The room is very nice, the hotel staff have good hospitality.

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1 people find it helpful

Accommodation's Reply

06 Nov 2025

Dear Mr. J*s. Best regards, Hotel Santika Makassar First of all, we would like to thank you for taking the time to give us a good rating and review of our hotel. We will continue to provide the best service and cleanliness to make our guests feel comfortable. We hope to welcome you again at Hotel Santika Makassar to provide you with the best service and products again. Best regards, Isaac Ismatullah General Manager

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l***y

Leisure

8.5

/10

Reviewed 11 week(s) ago

Easy access & close to Losari Beach, Somba Opu souvenir shopping place & RM Seafood Apong

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Accommodation's Reply

06 Nov 2025

Dear Valued Guest, Warmest regards, Hotel Santika Makassar First of all, we would like to thank you for taking the time to give us a good rating and review of our hotel. We will continue to provide the best service and cleanliness to make our guests feel comfortable. We hope to welcome you again to Hotel Santika Makassar to provide you with the best service and products again. Best regards, Isaac Ismatullah General Manager

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januar s.

8.5

/10

Reviewed 13 week(s) ago

All good but the menu of food must be upgraded, thank u

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Accommodation's Reply

17 Oct 2025

Dear Mr. Januar S., Warmest regards, Hotel Santika Makassar First of all, we would like to thank you for taking the time to give us a good rating and review of our hotel. We will continue to provide the best service and cleanliness to make our guests feel comfortable. We hope to welcome you again at Hotel Santika Makassar to provide you with the best service and products again. Best regards, Isaac Ismatullah General Manager

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M***d

8.8

/10

Reviewed 13 week(s) ago

Suitable for finding accommodation close to Losari and the city center at an affordable price.

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Accommodation's Reply

13 Oct 2025

To. Dear Mr./Mrs. M*d. Warmest Greetings From Hotel Santika Makassar. First of all, we would like to thank you for your time to give a good rating and review about our Hotel. We will continue to provide services and cleanliness that make our guests feel comfortable. We hope to see you again at Hotel Santika Makassar to provide our best services and products to you again. With respect, Isak Ismatullah -General Manager.

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Minarsih F.

Business

10.0

/10

Reviewed 15 week(s) ago

Thank God, I stayed 2 nights in room 719 and it was comfortable. My check-out was a bit late due to attending a PPA event, and thankfully the hotel was understanding. 👍🏼 Continue to be successful at Santika Hotel Makassar

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Accommodation's Reply

08 Oct 2025

Dear Mrs. Minarsih F. Warmest Greetings from Hotel Santika Makassar. First of all, we would like to thank you for your time in giving us a good rating and review of our hotel. We will continue to provide services and cleanliness that make our guests feel comfortable. We hope to see you again at Hotel Santika Makassar to provide you with our best service and products again. Sincerely, Isak Ismatullah -General Manager

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