Overall Ratings & Reviews Sheraton Surabaya Hotel and Towers

Always feels like home, we regularly stay at Sheraton Surabaya during our family holidays. Great hospitality and genuinely giving their best services to all their guests.

Everything is okay, especially since it is located in the middle of the mall.

Ok, suitable, not disappointed... Recommended.

Very impressed with the friendliness of the F&B staff. Thank you, Mas Adithya, for your sincere assistance.

Every time I go to SBY, I stay here... I highly recommend it.

Thank you for helping me a lot with the cakes etc. for surprise birthdays.

Mariyot vacation is indeed the best, all hotels in the group are never a failure, no matter which city they are in.

All staff are definitely friendly and very helpful. Rooms are ok, facilities are ok.

Hotel area clean, room comfort, location distance to city center and all staff is friendly.

The room door is very difficult to close and now the facilities are reduced. Facilities such as jacuzzi and sauna are no longer available

the receptionist was very helpful and the room service was very helpful and fulfilled all our requests

Thank you, very satisfying and complete.

Good. It's really close to TP. LOL

The hotel staff are very friendly, especially in the lobby lounge on the 25th floor and in the restaurant for breakfast, there are many variations and the food is delicious, also the staff and chief are friendly.

It's always a pleasure to stay at Sheraton, all the staff are friendly, especially the receptionist, Mr. Ari or who it is, I forgot. He is very helpful and very friendly. The best is Sheraton.

Polite service. Room space is quite good. Breakfast food is quite varied and tastes just right.

for the service is very good, the food variants are also many but can be improved, for the variants and taste.. overall good, then thank you to Mbak Rista who served us during breakfast, thank you very much for helping and offering any menu available. And it's very nice because for the coffee variants can be taken away. Thank you

Friendly, comfortable hotel. Staff are always smiling and pleasant.

cool, good service during breakfast with mba risna. friendly and always smiling. really comfortable and everything is there. keep up the sheraton... awesome

Sheraton staff are always helpful and friendly. Full of smiles and always greet guests. Always good to be back here