Overall Ratings & Reviews Grand Plaza Hotel & Wellness

Best staff I've ever met.

Beautiful and modern hotel. Easy and welcoming check in. Helpful staff. Room was spacious and well-appointed. We are here only one night but would definitely come again!

Beautiful hotel with great location and staff. The staffers are friendly, helpfulness, professional and always willing to go the extra mile. Love this Place!

Excellent location and friendly staff! Love Julio! He is the best!

Confortable and clean

Luxurious and the spa is top of the line! So close to fantastic shopping.

The hotel was very bright and looked amazing inside and out. And the staff was very helpful. The hotel was located near a wide range of shopping and food options.

Superb hotel and great staff.

Honestly, everyone and everything

The reception staff were extremely professional. A lovely room!

I bought a package including a suite and a spa visit. At check-in they said I had to call a number to reserve my spa time, but I called many times to reserve the spa time and a massage but could not get a reservation. Consequently I never got to use the spa package that was part of what I paid for.

Lovely hotel. Staff was very accomodating and nice. Ubfortunately there wasnt enough staff. Apparently they laid off many staff shortly before we arrived.

Great staff; very noisy location. Had to request a different room after the first night of our stay. Our request was accommodated. Enjoyed the spa facilities.

Our favorite part of the hotel was the Spa. It was excellent. The breakfast buffet was also excellent.

Good location; very clean and modern; fabulous staff - very helpful and friendly

The hotel is good. Very nice accommodation. Service is very good. And the staff at reception is amazing. Everything would have been perfect had one of my shirts (only had two shirts for a two day trip) that I forgot in the first room I slept in had not been stolen. Long story short, I had to change rooms on the first night bcs A/C had a problem. While moving rooms, I forgot to repack one of my shirts and I left it hanging in the closet of the first room. I told them about it the next day, they looked for it and it was nowhere to be found. All I got was: are you sure you left it there? (there are three places where my shirt could be: luggage, closet or on me!!!😂, it was not in the luggage nor on me). A visibly disturbed staff replied: “sorry for the inconvenience”! It was sad and hilarious😂. They get A for effort in trying to find it. An F for not having a response protocol when a shirt is stolen in their hotel.

no review

Lovely hotel, spacious rooms and the staff could not be any nicer and accommodating.

Hotel and staff is welcoming. The hotel is clean, new and spacious. The only thing that we did encounter was that the restaurant only opens during the weekends and holidays. This might be since we were there off season, but this is something to ask if you are booking.

Great location, newly renovated. This is our 3 rd stay and it never disappoints.