Excellent staff, very friendly. Beautiful hotel situated perfectly to explore Graz. Thoroughly recommend and we will definitely be back!

The front desk staff were very helpful, and even took initiative to find our company information to put on the invoice. It was very appreciated.

Bery enjoyable stay

Parking is good. Close distance to city center

Everything is good

Just in centre. Lots restaurants around. Friendly staff.

Great service in a great location

雰囲気は良いが設備は古い

Location is great for walking around and getting to know Graz. Graz surprised us on how nice it was.

One of the hosts at the Steirer restaurant was unfriendly, but everyone else was very nice. One host was great and helped me with a disgustingly rude Italian woman who tried to jump in front of me while in line. The breakfast was fine. The rooms were roomy and clean. The front desk staff were friendly as well. They didn't set up as thoroughly as they should for lectures though.

Nice room and cozy bed! Stylish

Great location, and the staff were very friendly and helpful. Will definitely be back here again.

The hotel was excellent on every respect

Speisesaal beim Frühstück überfüllt und laut

Wonderful!

I stayed in the new wing of this hotel for 11 nights. It was clean and the staff were friendly and helpful. The location was great for a getting to the heart of the old town where there were more dining and shopping options. I had an unfortunate incident during my stay. I ordered a salmon sandwich from the lobby bar. It must have been off because it made me sick in the middle of the night. I wasn't sure if I should report it, but then I did. The staff were sympathetic, but it took several days to get a response from management. The response was satisfactory and there are no hard feelings. I applaud any hotel or company that tries to make things right.

I got room no.16 initialy and there were more than 30 bugs on the window inside of the room. I took the video and showed it to the check in clerk ladies and she changed my room into no.48. with just saying sorry. There was also 1 bug in the room and i killed it by my hand. There was nothing in the refrigerator even complimentary water. I still can't believe the room charge is over 220euro under this condition of room even though the location is middle in the main city. Never visit this hotel again in my life! never!

Charming hotel but very limited dining.

A nice enough hotel in a good location. No tea/coffee making facilities in the room or complementary water, I haven’t seen this in many years. Upon checkout I was told that if I didn’t book directly then I wouldn’t get discounted car parking! I won’t be staying there again.

Wonderful place to stay!