Overall Ratings & Reviews Exe Victoria Palace

My stay here was calm and peaceful. I particularly loved the bilingual staff, they were super helpful and very friendly. They helped me get a cab to the airport. The room was nice and clean, breakfast was lovely. No unnecessary hidden charges. Big plus for me. My one recommendation would be to have fliers or cards for tour companies. I was given a map of the area indicating places I could visit but if they added pamphlets or business cards for tour companies, I think this would just be a plus. Thanks for the apple I got from the reception. Made for a nice snack.

Nice hotel.

Great customer service , impecable room with a beautiful view

Great service , very clean , spacious room , great views

The hotel and staff are lovely. Would stay here again. I only wish they had coffee/tea facilities in the room!

Apart from the initial indication of the rundown and shabby state of this hotel being a shattered glass entrance door held together with cling film and tape (apparently caused recently by the wind) the first room allocated was unclean and malodorous. The reception team reallocated a room but this hotel is as a whole shabby unclean and far from deserving a four star status. Avoid.

Unfortunately upon arrival I was suffering from a head and chest cold. The walls are paper thin and I was snoring a bit loudly. My neighbor continued to pound on the wall throughout the night. I understand his frustration but I would suggest not staying here if you snore at all.

Lovely historic hotel, very well located, however, in need of renovation. The staff is kind and knowledgeable about the area.

Nice hotel and good location. Hotel did lack ambience, bit from location it’s perfect. No idea where the pool was.

Excelente estadía y preciosa vista desde la ventana de la habitación.

I came here to visit a friend and fell in love with Escorial and the hotel. It is quiet but friendly and they will help you in what ever way they can! I will be back next year and as a person who has not traveled alone in Thirty something years that is a big deal.

We stayed overnight. Walkable to El Escorial . Many dining options . Public parking lot next door . You have the option of a buffet breakfast it’s €10 .

This is a great hotel, I assume the best in the town. It has a lovely feel to it. Very elegant building which the photos don’t do justice. The staff especially the nice lady on reception were excellent. Negatives are room was small and no facilities (no gym etc) but overall it was great value for money and we would stay again.

Great old school full feature hotel. Amazing place to stay especially balcony room. no real view but the morning light - ah! Friendly helpful staff.

Disappointing. I had stayed at this hotel several years ago and looked forward to returning, but this time had a small spartan room with tiny thin towels. The pool and pool area are still very good, and the hotel is a block from the bus station. Higher end rooms may be better.

Excellent place, stay, location very close to everything walking distance

The brackfast

The bathroom walls where full of black mold and doesn’t seem or feel clean. Really disgusting.

Me hubiera gustado que cambiaran las sábanas si las veían sucias. Estuve con mis dos hijos de dos y cinco años pero solo hasta que las vieron mal manchadas las cambiaron o les dieron la vuelta! Nunca lo tuve claro. Debajo de las camas deberían barrer cua do hacen el aseo del cuarto porque estaba lleno de basura y polvo etc. Estuve 4 noches 5 días. La piscina helada.

Hotel is not even close to a two star hotel. Room is very small and my shower is dirty with lots and mildew. I have to use flip-flops to take a shower. Breakfast is bad too.