Overall Ratings & Reviews Palazzo Lakeside Hotel

Room was clean, great big screen TV and nice breakfast

Bad customer service in front desk. No cleaning service and towels changed. No signs entrance on front Breadfast service without personal cleaning.

Noise

Great price!

The stay was great. Breakfast was nice. And the staff were friendly and helpful.

This is not a resort, basically a motel. Don’t fall for the pics. Was hot all night in our room as the hallways were not air conditioned and open to outside as well. The bed had not box spring and was on top of a piece of plywood basically. Super noisy and uncomfortable. Staff was nice but not knowledgeable as to the quality of the rest of the hotel when I asked, I was told “oh they don’t really let us leave the front desk area so I’m not sure what it’s like”. No one answered the phone all day - called multiple times. Very disappointed.

clean and cozy

Had a great experience staying here with my family

It’s wonderful

Very clean and quiet.Friendly Staff .

Very poor hotel and courtesy by hotel staff. Would never stay again.

Amazing

Love this hotel, this is my 4 time staying in Palazzo and I will come back when I have the chance.

😀

The property was very clean. Checking in was quick. They said once they check the room after checking out and all rules were followed, security deposit of $100 would be refunded. I did not expect my security deposit to be refunded the very next day after checking out. It was refunded day after leaving hotel. Hotel room was very spacious. The light on the bathroom mirror was an added bonus. Choosing them was the right decision.

The place was clean…the staff went above and beyond- so nice! Close to everything - LOVED the pool and grounds- you should really advertise that more!

Second time staying here, clean and cozy room with great breakfast.

Yer

The bathroom was a litte bit dirty

First of all, getting into the property took quite a while. I just spent a good 10 minutes getting in. Upon arrival, the front desk person was very friendly and helpful. However, the most important information they had was everything they were going to charge extra. Upon arrival, the room was in a bad state. The air conditioning was making a terrible noise, there was mold all over the bathroom, and to top it off, there were roaches on the walls and I got another one in one of the beds. It's unacceptable. I'm giving it a second star just because the front desk lady was very helpful. I will never return to that hotel.