Overall Ratings & Reviews Hotel Zahrat Al Jabal

Never replied and when they it was too late.

Upon checkin they couldn’t find our booking and told us we didn’t have one. They gave us a room and then tried to charge us for it the next day. Thankfully I had the receipt for my purchase and was able to show this and eventually had the charges withdrawn after they were insistent that I had to pay again. Additionally there was constant noise of furniture moving above us the whole time.

There are bed bugs in my room. I was a victim big time.

The bed is infested with bedbugs. I was bitten all over my body

Simply love it

Great customer service and clean propu

One of the best Fes has to offer, although the hotel is small they are big in customer service.

This was the first time I stay at Zahra Al Jabal and I liked it. Exceptional service and location

Nice balcony. Clean. Good location. Good staff.

Rooms were spacious and clean. Service good. They could not get television to work. Local taxes were charged twice. Once by Hotels.com in the billing and the reception insisted on charging regardless showed them it was paid and I had to pay again.

Very bad charge me fee in expedia applications and charge fee cash

Great location , clean hotel , friendly safe location .

Clean excellent location convenient to every think the hotel workers are friendly .

Location is very good like 10 mins away from the medina 15mins away from airport by red taxi. Hotel room is OK. It is comfortable with balcony just needs improvement with toilet although it is tolerable. Breakfast is not so good needs improvement as well Room make up is everyday which is good and the staff is very helpful and nice. Over all is 3.5/5

Just needed a bed for the night. Hotel was very accommodating. Close to all. Clean and quiet.

This is a typical Moroccan 3-star hotel with a good price. Nothing more; nothing less. It's basic. It does the job - provides a clean room with a comfortable bed and a bathroom. The buffet breakfast was decent. The cafeteria at the 7th floor has a great panoramic view, but a bit disappointingly, it does not have a view of the old Fes Medina. I would have given a higher rating if my key card worked or if the front desk lady was more customer-oriented. You should not come here with expectations for standards of a 3-star international chain hotel or a 3-star hotel in a developed country. For me, it provided what I needed.

I only had one pro twitch the hotel. Under the website it’s states that this hotel has 2/restaurants and bar. That’s not true. It only has 1 restaurant and no bar. This was one of the reasons I choose this hotel. Big time false advertising.

It was a great location, Traditional Moroccan breakfast

The hotel is located in the "new" city, one block from Hassan II (the "Champs Elysees of Fes") and only a few blocks from Boulevard Mohammed V. Together with Avenue Mohammed es Slaoui these streets form a fantastic triangle of shopping, dining, and outdoor spaces. Additionally, Zahrat Al Jabal is a straight-shot (Lalla Asmaa & Avenue Palestine), 10-minute walk from the train (ONCF/Supr@tours) station. The staff speaks English and French and are super nice and helpful.

Hotel is well located and have everything especially internet access etc., but bathroom is very small. Hotel employees are very kind and helpful.