I liked that the location is away from the busy are, yet close enough. Good English support. We went up the hill and explored, which I would recomment if you want to get away from the crowd. Just a few good quality shops and art galleries, and restaurants up the hill.

We love the facility and staff. Hope we can visit again in the future.

The checked-in experience was easy. Breakfast and dinner were a phenomenon. Everyone was kind and accommodating. We also got free milk in the morning that we could take, free boiled eggs, sweet potatoes, and popcorn by the fire at night. We loved our experience. Highly recommended.

It was generally good that you can enjoy a traditional Japanese style of stay. But it was bit cold at night time that requires extra heater to use.

A place to experience the old Japanese style of service and comfort.

Great hospitality

I loved the onsen options in Hoteiya. All the shared onsens are private and has different layouts for you to experience. The onsens in the room are also the perfect size and temperature. Huge kudos to the staff for being super attentive and providing detailed explanation of the property and for providing the right size clothing. Absolutely would return if I ever came back to Kyushu.

Excellent

We enjoyed our stay at Hoteiya. The staff were kind, knowledgeable, and very attentive. There was a shuttle to and from the Yufuin JR station that was an easy phone call to arrange. The facilities were sparkling clean. We liked the different bathing areas. We didn't have dinner but we loved the breakfasts, which were different every day. The town of Yufuin is breathtaking. It has interesting tourist destinations and good food. Aside from spending time in the onsen, our favorite part of this trip was visiting neighboring Beppu, which was easy to access via the bus stop in front of the resort. Altogether, we had an amazing time and hope to return someday.

Very nice staff and service since reception. Nice room nice onsen and easy parking. Cannot offer late check out but understandable

Clean and quiet place. Staff were very kind.

Onsen was amazing!

This was one of the best experiences from our honeymoon. The staff was so nice and accommodating. Most staff spoke fluent English and were helpful in getting us a taxi and helping us with anything else we needed. Breakfast was traditional and incredible. I would recommend to anyone to stay here!

Beautifyl

We stayed at Hoteiya to celebrate my grandmother’s birthday, and it was our best experience yet! I am so thankful that we were able to stay in this ryokan. Four generations, from my 2-year-old daughter to my grandmother in her 90s, still talk about how wonderful our stay at the ryokan was, and of course, all other family members loved it too. We stayed in the Fuji room, which was spacious, extremely clean, and very well-maintained. Both the indoor and outdoor hot springs were amazing. Outdoor one is definitely enough for 4 people. Everyone who worked there was top-notch and friendly. We love traveling in many countries, but I have never met this super friendly receptionist ever in my life!(She has short hair) I had seen some negative reviews about their kaiseki, but after experiencing it, I felt that it was a huge waste of my time. Each course was super tasty and extremely fresh, with a wide variety, and the portion sizes were perfect, even for my husband. Everyone was so impressed with the food. If we visit again, we will definitely stay for more than one night and, obviously, go back to Hoteiya.

Overall, the stay was okay and not bad. However, in terms of food and service, I would say the hotel was average at best and not at par with the pricing.

Rose was an excellent hostess and the shuttle driver was a warm and friendly host.

Dining service young lady very good services

Very good service, comfortable bed and very tasty dinner !

It has exceeded my expectation. Will definitely go back next time!!