Overall Ratings & Reviews Es Princep - The Leading Hotels of the World

The spa and rooftop were the only thing close to 4 star. Restaurant/ lack of bar were 3 star at best Went with 2 other couples. They all received wine, upgrades etc. we received nothing.

Nice service from the team. Very clean place

The hotel was beautiful but above all the service was outstanding, the staff were so friendly and helpful. The rooftop are was fabulous and the perfect place to view Palma. I would highly recommend the hotel and we will definitely return.

Nice spot, very comfortable, great spa pooll area and superb roof top space. Restaurant in lobby way over priced and quality was sub par. Everything else was solid!

Wonderful place with lovely staff and amazing breakfast

Great staff! Beautiful property.

Our stay was stellar on all levels. The staff were superb one if not the best we experienced. The room was excellent, zero complaints. The pool area outstanding, Restaurant outstanding. The only thing that would have made it batter was a microwave in the room and perhaps a little more room in the refrigerator as ‘mini bar’ items dominated space

Wonderful hotel with wonderful staff

We had such a wonderful stay, the staff were super attentive and are our stay all the more special. Lovely hotel in a great location.

This is a beautiful Hotel located at the heart of Palma. Everything was exquisite! The facilities, the service was superb, the bed was very confortable and the room had a very nice view of the Ocean. Highly recommended. Note: Just look out for a crazy "neighbor" that will honk the horn of his tiny vehicle at you if you are in his "way". As soon as you arrive make sure someone at the reception takes your car away. If arriving by taxi be ready to exit in a hurry if this guys is around. He is NOT patient and he's not nice! #idiotalert

Amazing staff! The continental breakfast was wonderful and the service was great. Would definitely stay there again.

Hotel is beautiful & the service is outstanding! Highly recommend and will return. Location perfect, within easy walking distance to Cathedral, Old Town, Marina, shopping & beaches too.

Excellent

Clean and spacious room. Gracious staff, especially at the rooftop bar and pool. Highly recommend reserving seats at sunset at the rooftop restaurant for beautiful views while you enjoy your meal.

Great customer service

This being labeled as a 5* is a big stretch. Starting with the check-in process it just felt off. We had to get our bags from the rental car and unless everything as the bellman was busy. Reception was slammed, which is fine, however it took a while to get the room. Service was just ok across the board. We all have bad days but it shouldn’t be abundantly clear to the guests…restaurant service was super slow, 20 minutes + to get a drink order in. The list goes on. The room was decent, nothing special. It’s super strange to not have a peephole in the rooms though, so if someone knocks you need to open the door to see who it is. I’m glad I looked at the bill prior to checkout, we asked to use a euro outlet converter and they had it on the bill as a €50 charge. We went back to the room and turned it in, but €50 is just nuts. It’s not terrible but it’s not great.

Lovely well located hotel, great pool and sumptuous breakfast.

Great customer service

Beautiful, fragrant hotel with relaxed atmosphere and top level service in a cracking location in Palma - easy walking distance to the centre but away from the busy, noisy parts. Great find.

Shower was reported 4 times in 4 days stay that it is broken, not closing! and every time the plumber comes in and doesn’t fix it, does a temp solution and reception person came up himself and saw the issue but still didn’t resolve or offer another room! TV kept hanging and I had to disconnect power 3 times to get it to work! Not value for money