Overall Ratings & Reviews Hotel Casa Zañartu

I was led to believe it was four stars. I had room opening into a courtyard which was a restaurant during the day. The room has very few plugs and certainly no USB. Towels are old, worn and stained. Bed was good and sheets clean.

Good value for money, great location, great service, breakfast acceptable minimum, very comfortable beds, no aircon may be a problem in the summer, in mid March opening the window in the evening and keeping it ajar for the night solved the no aircon problem Overall, we will stay again and not hessitate to recommend the place

The staff at Hotel Casa Zanartu were so helpful. We had issues with an excursion we wanted to book and they walked us through the whole thing. Even called the company for us and translated the exchange.

If you want a piece of history it's a good place to stay. Location is good.

First room very small and so upgraded. Second room was larger but had no proper air conditioning and faced onto a noisy courtyard. Breakfasts of low quality and had to upgrade coffee to avoid Nescafé packets. Front desk said area around hotel not safe at night although we nevertheless walked around. Staff, however, were very helpful at a hotel where infrastructure needs to be upgraded.

It's a rather quaint building that isn't fancy. We just chose it more or less at random from the map, as it was fairly cheap. The front desk people have been very helpful and spoke good English. Overall, we're quite pleased with it.

Historical place, but also very old. Great staff, nice location, not the best building, but still very nice

Very friendly and helpful staff. Unfortunately room a little warm and ac not great but it is an old colonial building.

We always stay at Casa Zañartu. The staff is friendly, the rooms are clean, and breakfast is ample. There is a nice patio for sitting outside and a small restaurant/cafe is available. The ambiance feels very historic and like "old" Chile. Highly recommend.

Not a very good breakfast especially for early risers.

The staff were super helpful. The room was comfortable. Love old hotels; they have so much character and charm

Stay was okay, but left something to be desired. The staff were genuine, helpful and enjoyable to chat with. The hotel room was hot, minimal air flow, towels were stained and old, and the bathrooms shower and door was very difficult to get in and out. Also no bar or hand soap was provided - ensure you bring your own. Otherwise the restaurant has a cute courtyard with a good atmosphere. We came down each night and enjoyed the lights and people watched. Food from restaurant was good, avoid the desserts. The hotel is located a bit out of the main tourist area but felt safe and was fun to explore around the streets.

Facility is old

Staff are exceptionally helpful. Will arrange transport for you with reliable local provider. I felt very safe as a solo female traveller

Staff very friendly, go out of their way to assist guests, arrange tours, etc. Enjoyed my stay.

We arrived at the hotel around 12h40pm and the check in was at 2pm. The lady at the front desk said that the room was ready but i had to pay a fee for early check in. At almost 1 hour away she still wants to charge me $20 which gave us a bad taste in our mouth since all other hotels in our experience happily gave us free early check in according to availability when we arrived early like 8am. Here it was only 1hr away and of course we were exhausted by the strike in this country already affecting our itinerary. But there was no consideration. So we paid the fee. Everything else was fine. The gentleman ar the desk was helpful for some documents i needed printed out. Upon check out though they were able to hold our luggage for a few hours free until our flight that afternoon (which i believe should be a standard courtesy from all hotels).

The staff is great and smily and helpful. Room was small, and bathroom even smaller. The area is okay, near the historic center.

Great Service

You’re going to love this beautiful Jem of a historical hotel, in the middle of the center of Santiago close to all the tourist sites & museums. But what was more amazing was the staff: Super-nice and excellent attention to everything! From the friendly, perfect check-in by Miguel and the help from the other front desk staff: Francisca and Gino… to the great food and superb service by Daniela the restaurant manager and her whole team, I highly recommend this hotel. Thank you. Rick

Staff was friendly and professional. Made the experience visiting chile unique by helping us plan trips to Valparaiso and vina Del Mar.