Cheers, Thank you for choosing Harris Suites FX Sudirman as your and your family's accommodation, and for taking the time to share your valuable experience with us. We are pleased to know that you enjoyed your Bright Room on the 43rd floor and the facilities we provide. We also appreciate your appreciation for the service we have provided. Regarding your feedback, we apologize for the inconvenience related to the cleanliness of the baby crib, which still has stains on the outside. This is certainly a serious concern for us, especially as it concerns the comfort and safety of your little one. We have informed our Housekeeping team so that they can be more thorough in checking the cleanliness of each room's equipment, so that a similar situation does not happen again. Furthermore, we also apologize for the unpleasant experience when using the elevator to the breakfast area. We understand that this situation can cause inconvenience, especially when you are bringing a baby with a stroller. Your feedback is very important for us to improve the quality of service, especially for guests with special needs. We will ensure our team in the elevator area is more responsive in managing queues and giving priority to guests with strollers or carrying babies, to ensure your comfort. Once again, we thank you for your attention and constructive feedback. Your review motivates us to continue improving and providing the best possible experience for every guest. We look forward to welcoming you and your family back with even better service in the future. HARRISly Yours, Harum Hendra WINATA, General Manager.
