Overall Ratings & Reviews Serela Kuta

Good and friendly service, very strategic location

The hotel staff are all friendly, even the security is very friendly. The room is clean, the bathroom is clean, the hot water works, the bed is clean, the blanket is clean, the AC is very cold, nice. When booking via Traveloka, I requested a non-smoking room and was given according to the request. The location of the hotel is close to everywhere including Kuta Beach, Legian Beach and Seminyak. Next to the hotel there is a minimarket, then there is a large food court and a place to eat, it takes less than 5 minutes to get to Dewi Sri, Gacoan is close, buying souvenirs is also very close, Ikea is also close to Bali. The swimming pool has warm water, clean. This hotel is the best. All the staff are smiling and very helpful. Don't hesitate to stay at the Serela Bali hotel

One of affordable hotels I ever been to, clean with so many street food around. Very recommended💯

The location is perfect. Easy to eat, next to the food court. The room smells bad. The bathroom too. No hot water. Cleanliness is a bit lacking. The staff is okay. But with the price yesterday, it was 248 thousand / night including breakfast, it was really good. Especially if it was only used for sleeping. If I get the same price again or below, I will stay at Serela Kuta again

Unfriendly staff. Dirty and musty smelly room. Dirty bathroom. No towels. Breakfast was cold, only chicken, rice and stir-fried white cabbage. It's better not to come here if you have children.

The food is not good. It's expensive too.

Dirty hotel, many are defective. The breakfast menu is not good at all. Not tasty and not varied.

Great value for money, very good service.

Very bad experience especially for the security below, I rarely give reviews but this time I have to give a review, thank you.

Location & service are quite good, but breakfast is boring, not tasty and no variety. Should be replaced with sweet coffee/tea and toast.

At a very cheap price but it's worth it.

Initially booked because I saw a good review and was in a hurry so I took 1 night first. When I first checked in and entered the room, I felt uncomfortable because the room was not clean and the AC was not cold. Then I asked the hotel to check the AC and when they checked it, they told me to wait about 15 minutes for it to cool down. Because we wanted to go out, we left the AC on until we came back so the room would cool down, about 4 hours. But the AC was still not cold and there was a rat in the room passing by on the table. Then we complained to change rooms, and were moved to another room but still with an AC that was not cold. And there was someone who was playing around knocking on the room but when asked who it was, they didn't answer. We decided to check out that night because we were uncomfortable and scared. Maybe we need to pay attention to the cleanliness of the room and the facilities so that visitors are comfortable. Thank you 🙏🏻.

The price is cheap because the condition of the hotel is very poor, even hot water for bathing is difficult to provide.

Thanks, Mr. Irfan! For a hotel with this price, it is indeed appropriate, later if it is renovated, the price will definitely follow.

Thank you for your service, Mr. Irfan 👍🏻.

There are several spots in the hotel room that need renovation.

The room was not cleaned, the exhaust was dead, there were bed bugs.

Highly recommended. Got good breakfast and food. All employees are polite and real hotel.

It's really nice to stay here comfortably.

There was a RAT. I put the food and I just went out after I came back my food was half like a RAT bite.