Dear Mr/s Lo Hendri Thank you very much for taking the time to share such a wonderful review about your recent stay with us. We are truly delighted to hear that you enjoyed your experience at Quest Hotel Kuta, and that our strategic location, excellent service, and the friendliness of our team made your visit enjoyable and memorable. It gives us great pleasure to know that our team members’ warm hospitality and dedication to guest satisfaction left such a positive impression on you. We always strive to provide our guests with not only a comfortable stay but also a sense of genuine care and personalized service that makes them feel at home. Your kind words will be shared with our entire team as a wonderful source of encouragement to continue delivering exceptional service and memorable experiences for all our guests. Once again, thank you for your trust and kind recommendation. We truly look forward to welcoming you back to Quest Hotel Kuta on your next visit to Bali, where we will ensure your stay is even more enjoyable and relaxing. Warm regards, Quest Hotel Kuta

Dear Sir/Madam Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the discomfort you experienced, particularly concerning the room location, door condition, and bathroom facilities. We completely understand how this situation may have made your stay less comfortable, especially when traveling alone. Please rest assured that your comments have been shared with our team for immediate review and corrective action. We will ensure the door is inspected for smooth operation and that the bathroom is properly checked to maintain our quality standards. We truly appreciate your valuable input, as it helps us improve our facilities and guest experience. We hope to have the opportunity to welcome you back to Quest Hotel Kuta in the future and provide you with a more comfortable and pleasant stay. Warm regards Quest Hotel Kuta

Dear Mr Hendra H. H. Warm greetings from Quest Hotel Kuta. Thank you very much for taking the time to share your wonderful feedback. We are thrilled to know that you had an enjoyable short holiday with us, and that our team’s excellent service contributed to a memorable stay. Your kind appreciation truly means a lot to us and motivates our staff to continue delivering the best hospitality experience to all our guests. We are also delighted to hear that you plan to return next year it will be our pleasure to welcome you back and ensure another comfortable and enjoyable visit to Bali. Warm regards, Quest Hotel Kuta

Dear Mr Nurholis N. Warm greetings from Quest Hotel Kuta. Thank you very much for sharing your feedback with us. We are delighted to know that you had an enjoyable stay and that many aspects of our service and facilities met your expectations. However, we sincerely apologize for the inconvenience caused by the floor condition in room 227. This is certainly not the level of comfort we aim to provide. Please rest assured that we have coordinated with our Housekeeping and Engineering teams to thoroughly inspect and resolve the issue to ensure a better guest experience moving forward. We also appreciate your comment regarding the breakfast upgrade price. We will carefully review this matter with our management team to explore ways to offer more attractive options and better value for our guests in the future. Thank you once again for sharing your helpful suggestions. We truly value your support and look forward to welcoming you back again with an improved and even more comfortable stay at Quest Hotel Kuta. Warm regards, Quest Hotel Kuta

Dear Valued Guest, Warm greetings from Quest Hotel Kuta. Thank you so much for sharing your wonderful feedback. We are delighted to hear that you enjoyed a clean and comfortable stay with us, and that you found our hotel to offer great value. It also brings us joy to know that our friendly and attentive staff made a positive impression and that our convenient location helped you easily explore the surrounding attractions. Your kind words truly motivate our team to continue delivering excellent service and memorable experiences for every guest. We sincerely appreciate your stay with us and look forward to welcoming you back again soon for another enjoyable visit to Bali. Warm regards, Quest Hotel Kuta

Dear Mrs Maya R Warm greetings from Quest Hotel Kuta. Thank you for taking the time to share your review with us. We are pleased to know that you appreciated our convenient location near the airport and various dining spots, as well as the helpful response from our staff when you reported your concern. Your comfort and satisfaction are very important to us. However, we sincerely apologize for the inconvenience and discomfort you experienced with the bed condition in your initial room. This is certainly not the standard of cleanliness and hygiene that we aim to deliver. Please rest assured that your feedback has been urgently shared with our Housekeeping and Laundry teams to ensure thorough inspection and proper linen replacement procedures are consistently maintained. We are glad that our team was able to assist promptly by moving you to another room, and we truly hope the remainder of your stay has been more comfortable and enjoyable. Thank you for your constructive input ,it helps us greatly in improving our services. We look forward to the opportunity of welcoming you back again with a better and more seamless experience. Warm regards, Quest Hotel Kuta

Dear Sir/Madam Thank you very much for taking the time to share your kind feedback. We are truly delighted to hear that your stay with us has been pleasant so far, that you are satisfied with our service, and that you enjoyed the food served by our culinary team. We always strive to provide our valued guests with the highest standard of service and comfort. It is truly rewarding to know that our efforts in maintaining hospitality, cleanliness, and food quality have met your expectations. Your appreciation will certainly be shared with our entire team, as it serves as a great motivation for us to continue improving and providing memorable experiences for all our guests. We sincerely hope that the rest of your stay remains comfortable and enjoyable. Should you require any assistance or have any special requests, please do not hesitate to contact us. It will be our pleasure to assist you and ensure your stay continues to be pleasant. Warm regards, Quest Hotel Kuta

Dear Valued Guest, Warm greetings from Quest Hotel Kuta. Thank you very much for sharing your detailed feedback with us. We are pleased to hear that you have noticed improvements in our service since your stay two years ago. It is truly encouraging to know that our efforts to enhance the guest experience are being recognized. However, we sincerely apologize for the unpleasant interaction you encountered with our security staff during your recent stay. Your situation should have been handled with patience and courtesy, and we regret that this was not reflected in the service you received. Please rest assured that this concern has been shared with our Security and Front Office leadership for immediate follow-up, including additional coaching and training to ensure such behavior does not occur again. We greatly value your willingness to return to us after a previous disappointment, and we truly appreciate your openness in expressing both the positive improvements and the areas where we must continue to do better. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back again and provide a consistently warm, respectful, and seamless experience throughout your stay. Warm regards, Quest Hotel Kuta

Dear Guest Thank you so much for taking the time to share your feedback with us. We're truly pleased to hear that you enjoyed our convenient location, especially in relation to the airport, and that you found our property clean and our staff welcoming and professional. Providing a high level of service is something we take great pride in, and it’s always rewarding to hear that our efforts have made a positive impression. We’re sorry to learn, however, that your experience at our restaurant did not fully meet your expectations. Please accept our sincere apologies for any disappointment regarding the food quality and pricing. We strive to deliver not only a comfortable and enjoyable stay, but also a memorable dining experience. Our culinary team uses only high-quality, fresh ingredients, and our menu pricing reflects both this commitment and the overall cost of delivering consistent service and quality. We also want to clarify that the additional 21% charge on your bill includes both government tax and a service charge, which is standard in our region. This helps support our ongoing investment in staff training, quality service delivery, and the maintenance of high hospitality standards. Your comments are invaluable to us, and they have been shared with our food and beverage team for review. Guest satisfaction is at the heart of everything we do, and we are constantly working to improve every aspect of our service. Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Warm regards, Quest Hotel Kuta

Dear Ms Indra W. Warm greetings from Quest Hotel Kuta. Thank you very much for taking the time to share your kind feedback. We are delighted to know that you had a pleasant stay and that you found our hotel to be comfortable, well-located, and enjoyable overall. Our team takes great pride in providing both convenience and comfort for our guests, and it is wonderful to know that our strategic location and relaxing atmosphere contributed positively to your experience. Whether you are here for business or leisure, we aim to make every stay seamless and memorable. Your appreciation means a lot to us, and it motivates our team to continue maintaining high standards of hospitality and service. Once again, thank you for choosing Quest Hotel Kuta as your place to stay. We look forward to welcoming you back soon for another relaxing and enjoyable experience. Warm regards, Quest Hotel Kuta

Dear Valued Guest, Warm greetings from Quest Hotel Kuta. Thank you very much for sharing your kind feedback. We are truly delighted to know that you felt warmly welcomed and well taken care of by our team. Providing friendly and genuine hospitality is one of our top priorities, and it brings us great joy to know that our staff made a positive impression on you during your stay. Your kind words will be shared with the entire team as a source of motivation and encouragement to continue delivering excellent service to all our guests. Once again, thank you for choosing Quest Hotel Kuta. We truly appreciate your trust and look forward to welcoming you back for another comfortable and memorable stay soon. Warm regards, Quest Hotel Kuta

Dear Valued Guest, Warm greetings from Quest Hotel Kuta. Thank you very much for taking the time to share such a detailed and thoughtful review of your stay. We are truly delighted to know that you had a pleasant experience and that many aspects of your visit met your expectations — from the friendliness of our staff and the ease of the booking process, to the cleanliness and comfort of your room. We are especially pleased to hear that you enjoyed our buffet breakfast and appreciated the variety of options available, as well as the welcome drink upon arrival. It’s wonderful to know that the garden view and the presence of frangipani plants near our dining area created a relaxing and refreshing atmosphere for you to enjoy your meals amidst nature. Your kind words regarding our room service, swimming pool, and convenient location near the airport are truly appreciated. These highlights reflect our team’s ongoing efforts to create both comfort and convenience for our guests. We also appreciate your valuable comments regarding healthy food options. We understand that some guests prefer lighter or health-conscious meals, and your suggestion is very helpful. Please rest assured that your feedback has been shared with our Food & Beverage team for consideration as we continue to improve and expand our menu selections. Once again, thank you for your honest and detailed feedback. It was a pleasure to have you with us, and we sincerely hope to welcome you back in the near future. Warm regards, Quest Hotel Kuta

Dear Mr/s Ari Z. Warm greetings from Quest Hotel Kuta. Thank you very much for your kind feedback and for sharing your positive experience with us. We are delighted to know that you had a comfortable stay and that our friendly staff and convenient parking facilities added to your satisfaction. At Quest Hotel Kuta, we always strive to provide a welcoming atmosphere, attentive service, and well-maintained facilities to ensure every guest enjoys a pleasant stay. Your kind words are truly appreciated and will be shared with our team as a wonderful source of encouragement to continue delivering excellent service. We are very pleased that you found our parking area convenient and our team members warm and helpful — these are the small details we believe make a big difference in creating memorable experiences for our guests. Once again, thank you for choosing Quest Hotel Kuta. We look forward to welcoming you back for another relaxing and enjoyable stay in the near future. Warm regards, Quest Hotel Kuta

Dear Valued Guest, Warm greetings from Quest Hotel Kuta. Thank you very much for taking the time to share your experience and for recommending our hotel to other travelers. We are truly delighted to know that you had a pleasant stay and found our location ideal right in the heart of the city offering both convenience and comfort at an affordable price. At Quest Hotel Kuta, we continuously strive to deliver exceptional value by combining warm hospitality, comfortable rooms, and excellent service, ensuring that every guest feels both welcome and well cared for throughout their stay. It is truly rewarding to know that our efforts have met your expectations and contributed to a memorable visit. Your kind words mean a great deal to our team, as they reflect our commitment to creating positive experiences for all our guests. We will continue to improve and maintain our service standards so that your next stay will be even more enjoyable. Once again, thank you for your wonderful recommendation and for choosing Quest Hotel Kuta as your preferred place to stay in Bali. We look forward to welcoming you back soon and providing you with another comfortable and satisfying experience. Warm regards, Quest Hotel Kuta

Dear Mr Trevor B. M. Thank you for your message. We understand that you did not stay with us on the mentioned night. According to our records, the reservation was confirmed but marked as a no-show, as we did not receive a check-in or cancellation notice prior to the arrival date. Please note that, as per the booking policy, a no-show charge may apply when guests do not arrive on the scheduled date without prior cancellation. We appreciate your understanding and hope to have the opportunity to welcome you properly on a future visit. Warm regards, Quest Hotel Kuta

Dear Valued Guest, Thank you very much for your kind review and positive feedback. We are delighted to know that you had a pleasant stay with us and found our service and room to your satisfaction. It’s wonderful to hear that you found our hotel suitable for couples we truly appreciate your kind words. Your feedback motivates our team to continue providing excellent service and comfortable accommodations for all our guests. We look forward to welcoming you back to Quest Hotel Kuta for another enjoyable stay in the near future. Warm regards, Quest Hotel Kuta

Dear Mr/s Willy Thank you very much for sharing your feedback with us. We’re pleased to know that you found your stay satisfactory and that you felt it offered good value for the price. We truly appreciate your constructive comment regarding the washbasin drainage. Please rest assured that our maintenance team has been informed and will take immediate action to clean and ensure the water flows properly. Your feedback is very valuable to us as we continuously strive to maintain both comfort and quality for all our guests. We hope to have the opportunity to welcome you back for an even more enjoyable experience in the future. Warm regards, Quest Hotel Kuta