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Traveloka (251)

Other sources (8)

8.2

Very Good

From 251 reviews

Provided by travelers on

Cleanliness

8.1

Room Comfort

8.1

Meal

7.8

Location

8.2

Service and Facilites

8.2

People often mention about Maesa Hotel

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Ruang Bilik (6)

Bilik tidur (5)

Bilik air (5)

Kawasan Hotel (5)

Jarak ke Pusat Bandar (4)

Suasana (4)

Rasa (4)

Kebolehcapaian (3)

Kemesraan Kakitangan (3)

Persekitaran (2)

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Traveler Reviews Maesa Hotel

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Customer reviews

Dana A.

Leisure

8.2

/10

Reviewed 5 day(s) ago

This hotel has a great location in the city center. The hotel is okay, the facilities are a bit dated, and the cleanliness is okay.

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R***a

9.1

/10

Reviewed 3 week(s) ago

The parking area is too narrow and the food menu doesn't have much variety.

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T***y

Business

10.0

/10

Reviewed 4 week(s) ago

Maesa Hotel is comfortable and clean. The staff is very friendly and allows late check-out.

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1 people find it helpful

S***a

6.4

/10

Reviewed 12 week(s) ago

The prayer room is not very suitable. The noisy sound of the music calling the swiftlets.

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b***s

Transit

9.4

/10

Reviewed 15 week(s) ago

Very friendly receptionist, clean room, complete amenities, rarely found in other hotels in Ponorogo.

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H***n

Staycation

8.5

/10

Reviewed 19 week(s) ago

The hotel staff is very friendly and responsive to guest requests.

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1 people find it helpful

Dian T.

Transit

8.7

/10

Reviewed 21 week(s) ago

Comfortable room with good facilities, only drinking water must be taken from the dispenser outside the room.

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N***e

9.7

/10

Reviewed 24 week(s) ago

This hotel's service is really great! Yesterday I booked a standard/classic room, but it turned out there was a problem where the lights in my room went out twice. Then the hotel gave compensation in the form of moving rooms with a free upgrade to a deluxe room. Thank you so much!

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1 people find it helpful

M***M

Business

8.5

/10

Reviewed 32 week(s) ago

Friendly staff, calm and comfortable hotel atmosphere, clean rooms, delicious breakfast menu, all ok

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1 people find it helpful

Miftachu R. S. M.

Transit

8.2

/10

Reviewed 38 week(s) ago

Ordered a corner room on the 2nd floor. There is no view of the room, it is stuffy, there is poor air circulation, the bathroom is not fragrant and a bit stuffy.

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1 people find it helpful

a***h

Leisure

6.9

/10

Reviewed 60 week(s) ago

Overall it's pretty good, only the R4 parking is not okay.

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2 people find it helpful

Heri s.

8.5

/10

Reviewed 78 week(s) ago

Harga worth it, fasilitas kamar oke, pelayanan oke, resepsionis cantik dan ramah, sarapan oke. Kalo ke Ponorogo recommended banget ini hotel.

1 people find it helpful

Ali S. S.

5.5

/10

Reviewed 80 week(s) ago

Lahan parkir terbatas (kunci diminta resepsionis untuk diparkirkan tapi diparkir di pinggir jalan raya. Bayar pula), tidak ada lift penerangan (khususnya kamar 250) remang, AC kurang dingin, ranjang berderit, air panas tidak bisa disetel (hanya panas atau dingin, tidak bisa hangat), menu sarapan kurang variatif, resto sempit serta kebijakan antar resepsionis tidak sama. Saya check in di hari checkout pukul 5 pagi dan menanyakan kebijakan-kebijakanlate checkout-checkoutdisampaikan oleh resepsionis hingga pukul 13.00. Tapi jam 12 siang saya diusir, dengan alasan sudah jam checkout. Tahu artinya-artinyalate checkout-checkoutgak sih?

2 people find it helpful

Accommodation's Reply

22 Jan 2024

Dear Sis Ali. Thank you for your review regarding your experience staying at our hotel. We are very sorry to hear that you are dissatisfied with our facilities and services. We understand that satisfactory facilities and service are an integral part of a good stay, and we would like to apologize for any inconvenience you may experience. We take this feedback seriously and will immediately carry out a thorough evaluation regarding aspects that need improvement. We hope to have the opportunity to correct this impression and welcome you back to our hotel in the future. If you have any special needs or further questions that we can help with, please don't hesitate to contact us. Thank you for your understanding and cooperation. Adit.

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Ali S. S.

5.8

/10

Reviewed 80 week(s) ago

1 people find it helpful

Anggrayma P.

9.4

/10

Reviewed 80 week(s) ago

Kamar bersih, pelayanan juga oke. Minus parkir aja sih.

1 people find it helpful

Accommodation's Reply

18 Jan 2024

Dear Sis Anggrayma, Thank you very much for your very positive review! We are very happy to hear that you enjoyed your stay at our hotel. Your appreciation for the quality of service, room comfort and facilities we offer means a lot to us. We strive to create an extraordinary stay, and your review is additional motivation for us to continue improving our service standards. We thank you for taking the time to share your experience. If you have further suggestions or feedback that could help us provide a better service, please let us know. We hope to welcome you back to our hotel in the future. If there is anything specific we can help with, please don't hesitate to contact us. Thank you once again and warm regards, Dinda.

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MUHAMMAD R. S.

10.0

/10

Reviewed 82 week(s) ago

Hotel terbaik mantap. Kalo ke Ponorogo pasti nginap sini lagi.

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Accommodation's Reply

18 Jan 2024

Dear Sis Muhammad, Thank you very much for your very positive review! We are very happy to hear that you enjoyed your stay at our hotel. Your appreciation for the quality of service, room comfort and facilities we offer means a lot to us. We strive to create an extraordinary stay, and your review is additional motivation for us to continue improving our service standards. We thank you for taking the time to share your experience. If you have further suggestions or feedback that could help us provide a better service, please let us know. We hope to welcome you back to our hotel in the future. If there is anything specific we can help with, please don't hesitate to contact us. Thank you once again and warm regards, Dinda.

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Yugo P.

9.7

/10

Reviewed 83 week(s) ago

Comfortable and cool, good service.

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1 people find it helpful

Accommodation's Reply

19 Jan 2024

Dear Sis Yugo P. Thank you very much for your positive review and the time you took to provide feedback. We are very happy to hear that you experienced satisfactory service during your stay at our hotel. Your appreciation of our services is a great motivation for our entire team. We are committed to continuing to provide high standards of service and creating a special stay experience for every guest. We hope to welcome you back to our hotel in the future. If you have any special needs or questions we can help you with, please don't hesitate to contact us. Thank you again for your positive review. Hope you have a pleasant stay elsewhere too! Warm greetings, Adit.

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Indra N.

5.2

/10

Reviewed 96 week(s) ago

There is no hot water for bathing, and I brought a baby, I asked the staff why there was no hot water for the shower, they said wait 15 minutes, I waited 20 minutes, still don't have f****** hot water, in Ponorogo the price is that much but there is no hot water, there is no mineral water, the experience of a lifetime in hotels that pay that much is that there is no hot water.

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2 people find it helpful

adesy p.

8.5

/10

Reviewed 98 week(s) ago

Milih ini hotel karena dekat dengan tempat tujuan kami. Hotelnya bagus sih, bersih juga, ada pemanas air, teko listrik, untuk air minum di sediakan di dispenser luar kamar yang gratis, ada juga botol air mineral di kamar namun berbayar. Cuma maaf sedikit masukan untuk resepsionis di depan, meski lagi sibuk tapi kalo ada tamu yang dateng baiknya di sapa dulu, dan mungkin bisa dengan ramah minta waktu untuk selesaikan urusan. Karena satpamnya malah lebih ramah dari resepsionis nya. Makasih. Maaf tidak berniat apapun, hanya share pengalaman nginep di sana. Semoga menjadi referensi bagi yang lain. Oh ya. Sarapan paginya di anter ke kamar jadi enak, meski biasa aja lauknya tapi rasanya enak kok. Thanks!

1 people find it helpful

yayuk s.

5.6

/10

Reviewed 106 week(s) ago

The food wasn't great. Few menu choices, hotel service convoluted at check-in. The front office and reception lack experience in handling guests with hotel vouchers.

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1 people find it helpful

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