Dear G***t Thank you for taking the time to share your detailed and honest review. We understand your disappointment, and we sincerely apologize that your stay did not reflect the standard of service. Your feedback regarding linen updates is a serious concern for us.. We have noted all of your points and will follow up with the relevant team for a comprehensive evaluation and improvement, We hope that next time, if Yogyakarta is included in your travel plans, we will have the opportunity to welcome you and provide a much better stay that meets your expectations. Thank you for your attention and concern for the quality of our service. Warm regards, Bobi Setia Budi General Manager

Dear Ms. Fatima Tuzzaroh, Thank you so much for your wonderful review. We are delighted to hear that you and your family enjoyed your stay at Hotel Nueve Malioboro. Your story about your vacation, especially the children's play area, makes our team very happy, as guest comfort is our top priority. Your support means a lot to us, and we hope you and your family will return to Nueve again in the future. Sincerely, Bobby Setia Budi, General Manager

Hello G*i, Thank you so much for taking the time to share your experience. We are delighted to hear that you had a memorable time during your stay with us, especially with the facilities and services from the NUEVE team. We are very pleased to know that our services meet your expectations every time you visit Yogyakarta. We especially appreciate your thank you to Yanti from the reception desk. We will pass on this thank you to her, and it will be an encouragement for us to continue providing the best service. It is a great honor for us to be your first choice. We hope to welcome you back again on your next business trip. Sincerely, Bobi Setia Budi, General Manager

Dear Mr./Ms. N*n, Thank you so much for your positive review. We are delighted that you were satisfied with our hotel's excellent location near Malioboro. This prime location will allow you to easily explore the surrounding attractions, including restaurants, Kilometer Zero, and Bering Harjo Market, and of course Alun-Alun Kidul, all within walking distance. Thank you for your support and positive feedback. We look forward to welcoming you back in the future for an even better experience. Sincerely, Bobi Setia Budi, General Manager

Hello Z*a, Thank you so much for your wonderful review and for choosing our NUEVE Hotel during your stay in Yogyakarta. We are delighted to know that the excellent location, cleanliness of the hotel, and comfortable rooms made your stay even more meaningful. Thank you again for your time and positive review of Nueve Malioboro Yogyakarta Hotel. We hope to welcome you back again on your next visit to Yogyakarta. Sincerely, Bobi Setia Budi, General Manager

Hello ke*e, Thank you so much for your positive review. We are delighted to hear that you enjoyed the comfort of the rooms, the quality of the food, and the excellent location of the hotel, which is close to Malioboro and within walking distance of restaurants. We are also glad to know that our service made a positive impression on you during your stay. We hope to welcome you back again on your next stay, and we would be happy to be a memorable choice for your stay. See you soon! Sincerely, Bobi Setia Budi, General Manager

Hello Y*e, Thank you so much for your wonderful and enthusiastic review. We are delighted to hear that you enjoyed your stay at Hotel Nueve Malioboro Yogyakarta. From the excellent location and the Malioboro-inspired ambiance in front of the hotel to the comfortable, clean, and cozy rooms, your comments about the comprehensive facilities, such as the swimming pool which made your stay even more enjoyable for children, are very meaningful and a great inspiration for us to continue providing the best service. We hope to welcome you back to Hotel Nueve Malioboro Yogyakarta on your next visit. Sincerely, Bobi Setia Budi, General Manager