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Traveloka (524)

Other sources (11)

8.0

Very Good

From 524 reviews

Provided by travelers on

Cleanliness

7.7

Room Comfort

7.9

Meal

7.5

Location

8.1

Service and Facilites

7.9

People often mention about Mahatma Residence

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Distance to City Center (10)

Ambiance (9)

Bathroom (9)

Staff Friendliness (8)

Room Space (8)

Check-in/out Time (7)

Bedroom (7)

Hotel Area (6)

Accessibility (5)

Family Friendly (4)

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Traveler Reviews Mahatma Residence

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Customer reviews

wulansari m.

8.1

/10

Reviewed 5 week(s) ago

near to the city center but the pool was dirty. There's no kettle to boil water for coffe , no coffee, no tea No restaurant just for sleep

1 people find it helpful

Accommodation's Reply

10 Jul 2025

Thank you for your review, Sis. We apologize for any inconvenience. Your feedback will be taken into consideration for future improvements. We hope to welcome you back with even better service. 🙏

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K***o

Business

6.5

/10

Reviewed 11 week(s) ago

Away from noise is okay, quiet. For work okay, not for tourism. No breakfast. Order online for food.

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1 people find it helpful

E***i

Transit

6.5

/10

Reviewed 11 week(s) ago

Seeing people's reviews, I cancelled my stay at SN

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A***n

6.9

/10

Reviewed 17 week(s) ago

under the bed and the bathroom are really dirty, lots of rubbish

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2 people find it helpful

Accommodation's Reply

17 Apr 2025

Thank you for your review, Sis. We apologize for the inconvenience. Your input is our concern for future improvements. Hopefully we can welcome you back with better service 🙏

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O***n

9.7

/10

Reviewed 18 week(s) ago

no hot water no trash bin

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1 people find it helpful

Accommodation's Reply

17 Apr 2025

Thank you for your review, Sis. We apologize for the inconvenience. Your input is our concern for future improvements. Hopefully we can welcome you back with better service 🙏

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K***t

Leisure

8.4

/10

Reviewed 18 week(s) ago

The room is dirty, the bathroom too. Asked the staff to clean the bathroom but they didn't come, the bed sheets are also worn out. Hopefully there will be improvements from the management.

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1 people find it helpful

Accommodation's Reply

08 Apr 2025

Thank you for your review, Sis. We apologize for the inconvenience. Your input is our concern for future improvements. Hopefully we can welcome you back with better service 🙏

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Manik M.

Business

5.8

/10

Reviewed 31 week(s) ago

The hotel staff is friendly but the room supervisor should check the towels and bedsheets before new customers come in. I'm embarrassed to tell you.

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1 people find it helpful

Accommodation's Reply

27 Jan 2025

Hello Kak Manik, we are truly sorry for the inconvenience. Thank you for bringing the matter to our attention:)

D***i

Business

6.4

/10

Reviewed 33 week(s) ago

The bathroom was very dirty, the towels and bath mat were also stained.

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3 people find it helpful

Accommodation's Reply

10 Jul 2025

Thank you for your review, Sis. We apologize for any inconvenience. Your feedback will be taken into consideration for future improvements. We hope to welcome you back with even better service. 🙏

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A***a

9.4

/10

Reviewed 34 week(s) ago

There is no food and restaurant in the hotel, you have to leave first.

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2 people find it helpful

I***I

Staycation

6.4

/10

Reviewed 35 week(s) ago

Please Mahatma residence fix the toilet and sink, yesterday when staying, the toilet and sink were broken. Thank you

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3 people find it helpful

Achmadi

Leisure

8.5

/10

Reviewed 40 week(s) ago

Friendly hotel staff, comfortable place

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1 people find it helpful

Hengki D.

8.4

/10

Reviewed 43 week(s) ago

Friendly and helpful. Easy to access.

3 people find it helpful

Taufik O. S.

Business

8.6

/10

Reviewed 48 week(s) ago

Asessoris in toilet is not maintained well.

2 people find it helpful

Guest

5.4

/10

Reviewed 51 week(s) ago

The sheets were dirty, the bathroom was flooded and there was chewing gum in the bathroom.

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2 people find it helpful

H***a

Leisure

5.0

/10

Reviewed 54 week(s) ago

Don't miss anything. Picked up directly by the hotel. When asked why, nothing was left behind.

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3 people find it helpful

Accommodation's Reply

29 Jul 2024

We are very sorry to hear this and understand how uncomfortable this situation is for you. We have committed to helping in any way we can. We have carried out a thorough check and coordinated with the cleaning and security team to look for your items the other day. Thank You.

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I***E

Staycation

6.4

/10

Reviewed 56 week(s) ago

The bathroom is dirty and smelly, the dirty bed sheet may not be replaced.

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4 people find it helpful

M***a

6.5

/10

Reviewed 59 week(s) ago

The bathroom, toilet, sink are very dirty and damaged. The bathroom door in room 206 could not be closed. When the bed cover was opened, the sheets were as crunchy as sand. There are shoe marks on the bed sheets. The bed sheets, pillowcases, towels are grayish in color.

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5 people find it helpful

I***I

6.2

/10

Reviewed 60 week(s) ago

Bad cleanliness, TV is off, AC is not cold.

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2 people find it helpful

a***s

Business

10.0

/10

Reviewed 63 week(s) ago

It's a shame there's no breakfast. Everything else is ok except the bathroom needs to be tidied up so it's not dirty.

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1 people find it helpful

Fajar I.

9.0

/10

Reviewed 66 week(s) ago

Stafnya ramah dan semuanya ok, kecuali bed cover yang tidak bersih dan bernoda, makan karena beberapa tamu makan di atas kasur mereka dan meninggalkan noda yang sulit dicuci, namun seharusnya bisa diperhatikan juga agar staf memasang linen yang benar-benar bersih