8.5
Very Good
From 667 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.4

Meal

8.1

Location

8.8

Service and Facilites

8.6

People often mention about Resort Prima Cisarua
All
Accessibility (23)
Surroundings (22)
Staff Friendliness (22)
Room Space (21)
Hotel Area (20)
Family Friendly (19)
Bedroom (17)
Ambiance (16)
Taste (16)
Check-in/out Time (14)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Resort Prima Cisarua

Number of reviews per page
20
40
Customer reviews
Profile Picture
Guest
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 day(s) ago
Ok.. It could be a family choice, lots of recreation areas, close to Taman Safari, lots of places to eat
Translated by Google Icon
See original
Find this review helpful?
Profile Picture
Riky A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
The most comfortable hotel at the most affordable price, with a swimming pool and children's play area, suitable for families, close to Taman Safari and food centers.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
07 Sep 2025
Hi, thank you for taking the time to write us a positive review and rating. We're pleased to know that our price, location, service, and facilities met your expectations. Thank you again, and we look forward to welcoming you back soon. Best regards, Pipin W., Resort Manager
Translated by Google Icon
See original
P***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
The hotel staff is very friendly and the atmosphere is very comfortable during your stay. We recommend staying here for those who have a destination to go to the safari park. It is the right choice.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
24 Aug 2025
Hi, thank you for taking the time to write a review and for your excellent rating. We're pleased to know that our service and facilities have met your expectations. Thank you again, and we look forward to welcoming you back soon. Best regards, Pipin W., Resort Manager.
Translated by Google Icon
See original
U***p
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Jos, cheap, excellent quality
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
24 Aug 2025
Hi, thank you for taking the time to write a review and for your excellent rating. We're pleased to know that our service and facilities have met your expectations. Thank you again, and we look forward to welcoming you back soon. Best regards, Pipin W., Resort Manager
Translated by Google Icon
See original
R***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.6
/10
Reviewed 7 week(s) ago
The hotel staff is very friendly, the air is very cold, the bungalow is clean and the atmosphere is very cool... the location is also very strategic... in short, it is recommended.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
24 Aug 2025
Hi, thank you for taking the time to write about your experience during your stay with us. We're pleased to know that our service and facilities met your expectations. Thank you again, and we look forward to welcoming you back soon. Best regards, Pipin W., Resort Manager
Translated by Google Icon
See original
Yosi W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
The staff is very friendly, the hotel is clean, the rooms are spacious, the hotel garden and swimming pool are nice. The hotel is very close to the safari park. Suggestion: Replace the bathroom curtains because they are old/not very clean.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
24 Aug 2025
Hi Yosi W, thank you for taking the time to write a review and for your excellent rating. We're pleased to know that our service and facilities have met your expectations. Thank you again, and we look forward to welcoming you back soon. Best regards, Pipin W., Resort Manager
Translated by Google Icon
See original
P***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 11 week(s) ago
The atmosphere is very comfortable, the room is spacious and quiet.... The children are very happy....
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
20 Jul 2025
Hi, thank you for taking the time to write us a positive review. We're pleased to know that the atmosphere and facilities we offer have met your expectations. Thank you again, and we look forward to welcoming you back soon. Best regards, Pipin W., Resort Manager
Translated by Google Icon
See original
R***t
icon-Transit
Transit
icon-origin-TRAVELOKA
8.2
/10
Reviewed 13 week(s) ago
for the price I got for deluxe for me the room size is good.. the bathroom is okay not bad... the hallway lighting is lacking.. the staff are friendly only 1 or 2 people who don't smile and don't have any service language.. the swimming pool is enough but not clean... the field is good... the car park is enough.. the best thing is to be able to check in early if there is a ready for use room available... maybe it can be evaluated and dare to update the modern impression so that it doesn't look like an old resort... sorry just a suggestion... hopefully it will be more successful and not inferior to new hotels
Read More
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
20 Jul 2025
Hi Sis, thank you for taking the time to write a review and feedback for us. We appreciate your very constructive feedback. This has been brought to Management Concern, and we are gradually improving all our facilities and services to ensure customer satisfaction. Thank you again, and we hope to have the opportunity to welcome you again in the near future. Best regards, Pipin W., Resort Manager
Translated by Google Icon
See original
J***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 15 week(s) ago
The first time I arrived, the hotel seemed deserted even though it was a weekend. There weren't many staff there, but they were quite friendly. The interior looked like an old hotel. Because I had to go early in the morning, I didn't have breakfast there. When I came back a bit later before checking out, the car was already clean. Thanks
Read More
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
24 Aug 2025
Hi, thank you for taking the time to write a review and for your excellent rating. We're pleased to know that our service and facilities have met your expectations. Thank you again, and we look forward to welcoming you back soon. Best regards, Pipin W., Resort Manager
Translated by Google Icon
See original
H***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 19 week(s) ago
Looks old but nice place for staying 1 night.
Find this review helpful?
Accommodation's Reply
24 Aug 2025
Hi, thank you for taking the time to write a review and for your excellent rating. We're pleased to know that our service and facilities have met your expectations. Thank you again, and we look forward to welcoming you back soon. Best regards, Pipin W., Resort Manager
Translated by Google Icon
See original
A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
see our review on alla fams youtube channel thank you
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
24 Aug 2025
Hi, thank you for taking the time to write a review and for your excellent rating. We're pleased to know that our service and facilities have met your expectations. Thank you again for your review on YouTube. We look forward to welcoming you back soon. Best regards, Pipin W., Resort Manager
Translated by Google Icon
See original
Yohana T.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 25 week(s) ago
Friendly staff, easy access to everywhere.
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
07 Sep 2025
Hi Yohana, thank you for taking the time to write us a positive review. We're pleased to know that our service and facilities met your expectations. Thank you again, and we look forward to welcoming you back soon. Best regards, Pipin W., Resort Manager
Translated by Google Icon
See original
Yohana T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 25 week(s) ago
The staff is friendly, access is close to everywhere.
Translated by Google Icon
See original
1 people find it helpful
H***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 26 week(s) ago
A beautiful and cool environment, a fun play area for children and families.
Translated by Google Icon
See original
1 people find it helpful
F***a
icon-origin-TRAVELOKA
6.6
/10
Reviewed 32 week(s) ago
Come on, a prime resort is in a condition like this, adjust the price to the condition of the room, it really needs to be cleaned and refreshed... the condition is very disappointing for the price offered. The bathroom, the damp bed is very uncomfortable
Translated by Google Icon
See original
7 people find it helpful
Accommodation's Reply
07 Sep 2025
Hi, thank you for taking the time to write a review and provide feedback for our improvements. We have revitalized all our rooms and established cleanliness standards for our guests' comfort. We also offer the best and most affordable rates. We hope you'll return to Resort Prima Cisarua during your next trip to Puncak. Best regards, Pipin W., Resort Manager
Translated by Google Icon
See original
B***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.0
/10
Reviewed 35 week(s) ago
The location is very close to the Taman Safari Indonesia gate (about 950 meters or 3 minutes by car). If you want to go to Taman Safari, this hotel is suitable because it is on the same road as the road to Taman Safari (not a one-way road). If you want to go to Taman Safari, it is better to buy through the hotel because you can get a 10% discount. The food is also very delicious. The chef is amazing. In the afternoon, try the smashed chicken, Madura soto, and Angkringan fried rice. For breakfast, the typical chicken porridge there tastes delicious. The food is top notch. The bed is also comfortable. The most important thing is the cleanliness of the bed. The bathroom is also provided with complete toiletries, including branded toothpaste. The parking lot is quite spacious. In the morning, there are also those who have cleaned the car (need to be given tips). What needs to be fixed is: 1. Wifi is not strong enough 2. Telephone plug and one of the electrical plugs are not working 3. Bathtub is broken and not working (even with duct tape) 4. Hot water takes a long time to turn on (more than 10 or 15 minutes) 5. Need lighting near the single bed for family rooms
Read More
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
07 Sep 2025
Hi, thank you for taking the time to write us a positive review and rating. We're pleased to know that our service and facilities have met your expectations. Thank you again, and we look forward to welcoming you back soon. Best regards, Pipin W., Resort Manager
Translated by Google Icon
See original
Rati B.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 39 week(s) ago
It was fun and thank you for the hospitality, extra bed discount and souvenirs.
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
07 Sep 2025
Hi, thank you for taking the time to write us a review and rating. We're pleased to know that our service and facilities have met your expectations. Thank you again, and we look forward to welcoming you back soon. Best regards, Pipin W., Resort Manager
Translated by Google Icon
See original
R***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 39 week(s) ago
Exciting. More details and friendly communication on Astag. Don't miss any info. Other things like additional beds and more.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
07 Sep 2025
Hi, thank you for taking the time to write us a review and give us your best rating. We're pleased to know that our service and facilities have met your expectations. Thank you again, and we look forward to welcoming you back soon. Best regards, Pipin W., Resort Manager
Translated by Google Icon
See original
Febrina V.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 41 week(s) ago
Spacious room, good hot water, car washed so it's clean, great view and very cold, no need to use AC, it's also cold
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
07 Sep 2025
Hi, thank you for taking the time to write us a positive review and rating. We're pleased to know that our service and facilities have met your expectations. Thank you again, and we look forward to welcoming you back soon. Best regards, Pipin W., Resort Manager
Translated by Google Icon
See original
Robby W.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 41 week(s) ago
It's really fun, the kids love being able to play ball and swim
Translated by Google Icon
See original
3 people find it helpful
Accommodation's Reply
07 Sep 2025
Hi, thank you for taking the time to write us a positive review and rating. We're pleased to know that our service and facilities have met your expectations. Thank you again, and we look forward to welcoming you back soon. Best regards, Pipin W., Resort Manager
Translated by Google Icon
See original
Number of reviews per page
20
40