8.4
Very Good
From 2,289 reviews
Provided by travelers on
Cleanliness

8.3

Room Comfort

8.4

Meal

8.3

Location

8.7

Service and Facilites

8.5

People often mention about Puteri Gunung Hotel
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Staff Friendliness (52)
Ambiance (46)
Variety (46)
Taste (45)
Room Space (43)
Surroundings (42)
Bedroom (40)
Hotel Area (39)
Accessibility (38)
Bathroom (38)
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Traveler Reviews Puteri Gunung Hotel

Number of reviews per page
20
40
Customer reviews
M***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 day(s) ago
It's cool, everything is fun. I'll stay again next time
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Muhamad J.
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Leisure
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8.8
/10
Reviewed 5 day(s) ago
Overall I like staying here with my family, just input for the moldy wall paint should be fixed so that guests are more comfortable. God willing, in the future will stay again.
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1 people find it helpful
Accommodation's Reply
11 Jun 2025
Dear Mr. Muhammad. Warm greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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Nurman S.
icon-Staycation
Staycation
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10.0
/10
Reviewed 6 day(s) ago
Very nice and pleasant nice room. cool atmosphere will come here again
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Accommodation's Reply
11 Jun 2025
Dear Mr. Nurman. Warm greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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S***g
icon-origin-TRAVELOKA
8.1
/10
Reviewed 2 week(s) ago
Staying here, the air is nice and cool, but the bathroom, especially the toilet, smells a bit like urine, in my opinion, the breakfast menu is lacking.
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1 people find it helpful
Accommodation's Reply
04 Jun 2025
Dear Valued Guest, Warmest greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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Henry
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Even though it's an old hotel, the service, cleanliness, food (breakfast is great) overall I was satisfied staying here.
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Accommodation's Reply
04 Jun 2025
Dear Mr. Henry. Warm greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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Mochamad s. M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
a pleasant stay experience, very helpful front desk staff and very spacious room with balcony..breakfast with an EXTRAORDINARY menu and beautiful view, i will comeback when in lembang 💙
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1 people find it helpful
Accommodation's Reply
01 Jun 2025
Dear Mr. Muchamad. Warm greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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Septywidiia W.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
I just got back from here, the area is soooooo spacious, there are many types of rooms too, and I stayed in the deluxe garden type, it's pretty good from the FO, the atmosphere is so cool, the room is also spacious, but unfortunately it's not too clean, the blankets and sheets have lots of stains, and there's still a lot of trash under the bed, like the previous guest's sandals, and toys The air is so cool in the room even though there's no AC, well the old bathroom drain is so flooded when you take a shower😁 What I like the most here is breakfast, the menu is soooooo much, bursum, burjo, various boiled foods, basically it's really complete and the food tastes soooooo delicious, it's really a 4 star, I got it for 600 when I booked through travel*loka, and the additional BF fee for children is 75k, Minus the swimming pool, no slide 🫠🙃
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2 people find it helpful
Accommodation's Reply
22 May 2025
Dear Mrs. Septywidiia. Warm greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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Silvia A.
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10.0
/10
Reviewed 4 week(s) ago
I really like it, I can give it a 100/10 rate, highly recommended, I want to invite my big family here again next time
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Accommodation's Reply
21 May 2025
Dear Mrs. Silvia. Warm greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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Ariesman M. S.
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Staycation
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10.0
/10
Reviewed 4 week(s) ago
Complete breakfast, lots of variety and delicious. Amazing 5 star hotel standard breakfast
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2 people find it helpful
Accommodation's Reply
21 May 2025
Dear Mr. Ariesman M. S. Warm greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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N***l
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Overall a good hotel even though the building is old but still well maintained., the staff are friendly and helpful. Suggestion to increase the variety of food menus in the restaurant., thanks
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1 people find it helpful
Accommodation's Reply
21 May 2025
Dear Valued Guest, Warmest greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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F***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Suitable for those looking for peace, a cool atmosphere, old but the cleanliness of the room and bathroom area is guaranteed.
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+5
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Accommodation's Reply
21 May 2025
Dear Valued Guest, Warmest greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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A***e
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Smile, greet, polite breakfast menu is varied and really good..
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Accommodation's Reply
11 May 2025
Dear Valued Guest, Warmest greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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Burhanudin
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Strategic location, friendly service, beautiful & child-friendly atmosphere, recommended hotel.
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1 people find it helpful
Accommodation's Reply
24 Apr 2025
Dear Valued Guest, Warmest greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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I***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Hotel staff is friendly, cleanliness is ok, food menu is varied. Nice hotel
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Accommodation's Reply
17 Apr 2025
Dear Valued Guest, Warmest greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 8 week(s) ago
Vintage hotel with natural atmosphere surrounded by pine trees with cool air, like the atmosphere. Only the room is far from the FO.
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6 people find it helpful
Accommodation's Reply
17 Apr 2025
Dear Valued Guest, Warmest greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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diki h.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
There is no small refrigerator, if possible put a mini refrigerator so you can store food.
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3 people find it helpful
Accommodation's Reply
15 Apr 2025
Dear Mr. Diki. Warm greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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Y***n
icon-origin-TRAVELOKA
9.1
/10
Reviewed 9 week(s) ago
Old hotel but quite well maintained, not recommended for bringing elderly people because the road to the room is steep and when I stayed there it was raining so it was slippery. Breakfast for children over 7 years old is already paid 75 thousand, the food ran out but it was not refilled. I already said the sugar in the porridge was finished but it was not refilled after waiting 30 minutes, it seems like there is a shortage of employees because I stayed during the Eid holiday, stayed 2 nights and the room was cleaned every morning
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1 people find it helpful
Accommodation's Reply
15 Apr 2025
Dear Valued Guest, Warmest greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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V***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.0
/10
Reviewed 9 week(s) ago
Need to update the furniture and building facilities, it's too old and tends to be scary😁😁😁
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1 people find it helpful
Accommodation's Reply
15 Apr 2025
Dear Valued Guest, Warmest greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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G***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.7
/10
Reviewed 10 week(s) ago
I booked this hotel during the high season of Eid at a price of 900k. When I arrived in the room, the smell of dust was so strong that I had to cover my nose continuously. After checking carefully, there was a lot of dust in almost every corner that had not been swept away, as if it had been left in the corner.
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3 people find it helpful
Accommodation's Reply
10 Apr 2025
Dear Guest, Warm greetings from Puteri Gunung Hotel, Thank you for staying with us and taking the time to share your stay experience. We apologize for the inconvenience you experienced during your stay at our hotel. We respond to all guest feedback as our reference to develop better. Therefore, we will convey this and follow up to the relevant department so that what you experienced will not happen again in the future. We hope we can have another opportunity to serve you with a better experience. Regards, Guest Relation Officer. Puteri Gunung Hotel.
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H***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
The cleanliness and location of the environment is very good.
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Accommodation's Reply
09 Apr 2025
Dear Valued Guest, Warmest greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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Number of reviews per page
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