Overall Ratings & Reviews HARRIS Hotel & Conventions Gubeng

Cheers, Mr. Hendrie, Thank you for choosing to stay at Harris Hotel & Conventions Gubeng Surabaya and for taking the time to write a review. We are delighted to have served you and provided you with excellent facilities. We hope to continue being your home in the City of Heroes. See you again soon. Warmest regards, Cogito, Fan Relations Manager

Cheers, Harris fans, Thank you for choosing to stay at Harris Hotel & Conventions Gubeng Surabaya. However, we apologize for any inconvenience you may have experienced. Special requests such as non-smoking or smoking floors are subject to availability at the time of check-in. Once again, we apologize for this and hope to have the opportunity to welcome you again in the future. If I may suggest, you can try the Premium, Executive, and Suite rooms, all located on non-smoking floors. Warm regards, Cogito. Fan Relations Manager

Cheers Mr. Zacharia, Thank you very much for staying at HARRIS Hotel & Conventions Gubeng Surabaya and taking your time to wrote such a heartfull review about us. Your kind words about our team will definitely inspire us even more to continue delivering our best. We wish you a safe and pleasant trip to your next destination. We cannot wait to welcome you back again. HARRISly Yours, Cogito Fans Relations Manager

Cheers, Ms. Annisa, Thank you for your positive rating and review. We're happy to have made your visit to Surabaya more memorable. We also hope to welcome you back to Harris Gubeng Surabaya soon. See you again soon. Warm regards, Cogito, Fan Relations Manager

Cheers Harris fans, Thank you for choosing to stay at Harris Gubeng Surabaya. We are happy to be your home when visiting Surabaya. However, we also regret and apologize for the inconvenience you experienced. The problem that day has been taken seriously by Management. If I may explain, to get to the parking lot of our building, we have 2 dedicated elevators in the parking area & there are 2 escalators (which we only operate at certain times, such as when there is an event in the ballroom for example). On the day of your stay, our Engineering found there was a problem with the 2 parking elevators, so they decided to turn them off for safety reasons while waiting for the elevator technician to arrive. As an alternative, we intended to turn on the escalators, but coincidentally our escalators also had a slight problem, so for several hours (until the escalators were back on) guests were forced to go through the parking ramp to get to their parking spots. And I understand the inconvenience you experienced. It is the Hotel's obligation to provide safe and comfortable facilities for all guests. And I apologize if at that time we slightly failed to fulfill it. This incident is a valuable lesson for the hotel. We have learned from our mistakes and are improving our maintenance to prevent a recurrence. We hope you will consider this again when you return to Surabaya, with our improved facilities, of course. Warmest regards, Cogito, Fan Relations Manager

Cheers, Harris fans, Thank you for choosing to stay at Harris Hotel & Conventions Gubeng Surabaya. We are pleased to serve you and hope your visit to Surabaya is also memorable. However, we apologize if the size and layout of the room & bathroom did not meet your expectations. For your information, we also provide other room types such as Deluxe & Premium Rooms with a room size of 28 square meters and prices not much different from Smart Rooms. We hope you will still consider us if you travel again to Surabaya. Warm regards, Cogito. Fan Relations Manager

Cheers, Harris fans, Thank you for choosing to stay at Harris Hotel & Conventions Gubeng Surabaya. We are pleased that you enjoyed our hotel's strategic location, comfortable rooms, and the facilities we provide. However, we also apologize for some of the obstacles that made your experience less enjoyable. The cooler temperature was actually not cold enough for us, and we will change the brand/supplier for future purchases. Regarding our lack of friendliness when delivering your order, we also apologize. Perhaps the staff did not mean to slam you or this was done accidentally. Because in fact, we do not discriminate against the type of order/food that guests leave. And I personally agree, Bebek Palupi is also a favorite of Surabaya people, including all of us. This, along with the lack of smiles from the staff at the restaurant, will be valuable input for us to provide better service in the future. Regarding the problem with the elevator door you mentioned, we will conduct an inspection in collaboration with the vendor's technical team. Once again, we thank you for your valuable rating and feedback. We hope to remain your choice when you travel to Surabaya, and look forward to welcoming you back with our improved service. Warm regards, Cogito, Fan Relations Manager

Cheers, Mr. Sulton, Thank you for always choosing us as your home in Surabaya. We are happy to have loyal guests like you. However, we regret and apologize if yesterday's stay was less than pleasant. I also understand that it was quite difficult for you because of the door handle problem. This will be an evaluation for all of us, a serious concern for management so that we can be better in handling similar issues in the future. And of course, we will improve maintenance to prevent similar things from happening again. We hope to continue being your choice, and we look forward to welcoming you back with even better service in the future. Warm regards, Cogito. Fan Relations Manager

Cheers, Harris fans! Thank you for your rating and review. We are pleased to have served you and provided satisfactory facilities, including adequate parking. We look forward to welcoming you back. Warm regards, Cogito, Fan Relations Manager

Cheers harris fans, Thank you for choosing to stay at harris hotel & Conventions Gubeng Surabaya and taking the time to write a review & share your pleasant experience. We are also happy to serve you and know that you like our strategic location. For your information, in addition to the Smart Room type with an area of 20 square meters, we also provide other room types such as Deluxe, Premium, Executive, and Amazing Residence with an area of 78 square meters. Perhaps if I may suggest, perhaps the Premium type is quite suitable for your preferences. Its area is 28 square meters, the layout is more spacious & modern because we have just renovated, with a price not much different from the Smart Room. We hope to continue to be an option when you travel again to Surabaya. Warm regards, Cogito. Fan Relations Manager

Cheers, Mr. Joni, Thank you for choosing to stay at Harris Gubeng Surabaya and for taking the time to share your memorable experience. Your positive review of our service and breakfast will motivate us to continue our work. We look forward to welcoming you back. Warm regards, Cogito, Fan Relations Manager

Cheers, Harris fans! Thank you for your positive rating and review. We are delighted to be able to serve you and serve a variety of delicious dishes. We look forward to welcoming you back to Harris Gubeng Surabaya. Warm regards, Cogito, Fan Relations Manager

Cheers Harris fans, Thank you for choosing to celebrate your wedding anniversary and vacation at Harris Gubeng Surabaya. We also thank you for your positive rating and constructive review. For your information, we also provide more spacious room types such as Deluxe, Premium, Junior Suite, and Amazing Residence with an area of 78 square meters. We will accommodate and improve your suggestions regarding soundproofing and the taste of our dishes. We hope to continue to be your choice when traveling again to Surabaya. See you again next time. Warm regards, Cogito. Fan Relations Manager

Cheers, Harris fans! Thank you for choosing to stay at Harris Hotel & Conventions Gubeng Surabaya. We also appreciate your excellent review and rating. We look forward to welcoming you back to Surabaya. Warm regards, Cogito, Fan Relations Manager

Cheers HARRIS Fans, Thank you very much for staying at HARRIS Gubeng Surabaya and leave a positive feedback for us. We are so happy having you as our guest and cannot wait to welcome you back again. HARRISly Yours, Cogito Fans Relations Manager

Cheers Ms. Imas, Thank you very much for staying at HARRIS Hotel & Conventions Gubeng Surabaya and left a superb rating for us. We hope that we have achieved our goal to make your stay memorable. We cannot wait to welcome you back here again. HARRISly Yours, Cogito Fans Relations Manager

Cheers, Ms. Nur, Thank you for always choosing us as your home in Surabaya. We are happy to serve you, and your review will inspire us to continue our work. We look forward to welcoming you back. Warm regards, Cogito, Fan Relations Manager

Cheers Ibu Nurul, Thank you for choosing to stay at harris gubeng Surabaya and sharing your memorable experience. We are happy to serve you and can't wait to welcome you back here. Warm Regards, Cogito. Fans Relations Manager