8.8
Very Good
From 2,295 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.5

Location

9.0

Service and Facilites

8.8

People often mention about Riverstone Hotel & Cottage
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Ambiance (23)
Distance to City Center (21)
Bedroom (21)
Staff Friendliness (20)
Bathroom (20)
Hotel Area (20)
Accessibility (19)
Family Friendly (17)
Check-in/out Time (16)
Wifi (15)
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Traveler Reviews Riverstone Hotel & Cottage

Number of reviews per page
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40
Customer reviews
R***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The staff is very friendly, it's close to everywhere you want to go, 💕
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S***i
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Leisure
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10.0
/10
Reviewed 3 week(s) ago
my subscription every time I go to Batu..the place is quiet
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D***a
icon-origin-TRAVELOKA
8.4
/10
Reviewed 4 week(s) ago
I took a shower at half past 6 in the morning but the hot water was off.
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N***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
oyi according to the price all the facilities. parking, complete bathroom equipment, water heater, coffee, tea, mineral water.
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D***k
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
comfortable, friendly service, good natural atmosphere
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1 people find it helpful
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Indriawan B. P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
highly recommend this hotel, the check in - checkout process is easy & concise, guest service from the front office to the security is friendly & very helpful (brilliant), the room is very comfortable, clean & quiet, although the hot water shower is sometimes on and sometimes not (zamrud 1) but it doesn't matter, it's been ignored by the friendliness of the hotel staff, grooming greeting (5 stars), thank you Riverstone, I will not hesitate to recommend you to colleagues and family to choose you as one of the best accommodations in Batu. Jazhakallah khairan
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2 people find it helpful
Accommodation's Reply
18 Apr 2025
Warm greetings from Riverstone Hotel & Cottage. Dear Sir/Madam. Thank you for your review and score given to us. We greatly appreciate your assessment by letting us know. The review you provide will greatly help us provide a better experience for you and other guests who will come. If we can be of assistance to you in the future, please do not hesitate to contact us. Thank you, We look forward to welcoming you back to Riverstone Hotel & Cottage. Best regards, Management. Riverstone Hotel & Cottage.
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e***k
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 8 week(s) ago
Strategic location, clean room. Cottage type but the price is still affordable. Good 👍
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2 people find it helpful
Accommodation's Reply
06 Apr 2025
Warm greetings from Riverstone Hotel & Cottage. Dear Sir/Madam. Thank you for your review and score given to us. We greatly appreciate your assessment by letting us know. The review you provide will greatly help us provide a better experience for you and other guests who will come. If we can be of assistance to you in the future, please do not hesitate to contact us. Thank you, We look forward to welcoming you back to Riverstone Hotel & Cottage. Best regards, Management. Riverstone Hotel & Cottage.
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Bima A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
comfortable atmosphere, close distance to tourist attractions, nice view
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Accommodation's Reply
10 Apr 2025
Warm greetings from Riverstone Hotel & Cottage. Dear Sir/Madam. Thank you for your review and score given to us. We greatly appreciate your assessment by letting us know. The review you provide will greatly help us provide a better experience for you and other guests who will come. If we can be of assistance to you in the future, please do not hesitate to contact us. Thank you, We look forward to welcoming you back to Riverstone Hotel & Cottage. Best regards, Management. Riverstone Hotel & Cottage.
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K***n
icon-Staycation
Staycation
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8.2
/10
Reviewed 15 week(s) ago
The air conditioning and water heater are not working properly, overall very comfortable
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1 people find it helpful
Accommodation's Reply
18 Feb 2025
Warm greetings from Riverstone Hotel & Cottage. Dear Sir/Madam. Thank you for your review and score given to us. We greatly appreciate your assessment by letting us know. The review you provide will greatly help us provide a better experience for you and other guests who will come. If we can be of assistance to you in the future, please do not hesitate to contact us. Thank you, We look forward to welcoming you back to Riverstone Hotel & Cottage. Best regards, Management. Riverstone Hotel & Cottage.
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R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 20 week(s) ago
The location and shape of the cottage are good but the bed mattress is not comfortable to sleep on. For the price of the room, the bed mattress should also be good. The food lacks variety and taste.
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2 people find it helpful
Accommodation's Reply
14 Jan 2025
Warm greetings from Riverstone Hotel & Cottage. Dear Sir/Madam. Thank you for your review and score given to us. We greatly appreciate your assessment by letting us know. The review you provide will greatly help us provide a better experience for you and other guests who will come. If we can be of assistance to you in the future, please do not hesitate to contact us. Thank you, We look forward to welcoming you back to Riverstone Hotel & Cottage. Best regards, Management. Riverstone Hotel & Cottage.
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H***I
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
The atmosphere is nice, you won't regret staying here
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4 people find it helpful
Accommodation's Reply
13 Jan 2025
Warm greetings from Riverstone Hotel & Cottage. Dear Sir/Madam. Thank you for your review and score given to us. We greatly appreciate your assessment by letting us know. The review you provide will greatly help us provide a better experience for you and other guests who will come. If we can be of assistance to you in the future, please do not hesitate to contact us. Thank you, We look forward to welcoming you back to Riverstone Hotel & Cottage. Best regards, Management. Riverstone Hotel & Cottage.
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fransisca i.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.8
/10
Reviewed 23 week(s) ago
The location is strategic, close to Jatim Park, the Transport Museum and others, the price is easy on the pocket, the breakfast is ok
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Accommodation's Reply
27 Dec 2024
Warm greetings from Riverstone Hotel & Cottage. Dear Sir/Madam. Thank you for your review and score given to us. We greatly appreciate your assessment by letting us know. The review you provide will greatly help us provide a better experience for you and other guests who will come. If we can be of assistance to you in the future, please do not hesitate to contact us. Thank you, We look forward to welcoming you back to Riverstone Hotel & Cottage. Best regards, Management. Riverstone Hotel & Cottage.
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D***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
The hotel staff is friendly, the room is clean, and even though it's not check-in time, they are still willing to help you get in faster. It's close to the city center and the atmosphere is also quiet.
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Accommodation's Reply
19 Dec 2024
Warm greetings from Riverstone Hotel & Cottage. Dear Sir/Madam. Thank you for your review and score given to us. We greatly appreciate your assessment by letting us know. The review you provide will greatly help us provide a better experience for you and other guests who will come. If we can be of assistance to you in the future, please do not hesitate to contact us. Thank you, We look forward to welcoming you back to Riverstone Hotel & Cottage. Best regards, Management. Riverstone Hotel & Cottage.
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N***n
icon-Business
Business
icon-origin-TRAVELOKA
9.6
/10
Reviewed 27 week(s) ago
It's really nice, really comfortable, really clean, but it's a shame why can you hear people singing karaoke at night 🥲
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2 people find it helpful
Accommodation's Reply
28 Nov 2024
Warm greetings from Riverstone Hotel & Cottage. Dear Sir/Madam. Thank you for your review and score given to us. We greatly appreciate your assessment by letting us know. The review you provide will greatly help us provide a better experience for you and other guests who will come. If we can be of assistance to you in the future, please do not hesitate to contact us. Thank you, We look forward to welcoming you back to Riverstone Hotel & Cottage. Best regards, Management. Riverstone Hotel & Cottage.
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I***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 28 week(s) ago
Room, food all is OK for business trip
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Accommodation's Reply
18 Nov 2024
Dear I*and. Thank you for the review and score given to us. We really appreciate your assessment, telling us what you like and what you don't like The review you provide will really help us provide a better experience for you and other future guests. If we can help you in the future, please don't hesitate to contact us Thank you, we look forward to welcoming you back to Riverstone Hotel & Cottage. Best regards, Management Riverstone Hotel & Cottage.
Jake K.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 30 week(s) ago
Very good hotel and also kept my bags for me after check out. They were professional and the room very clean.
1 people find it helpful
Accommodation's Reply
03 Nov 2024
Dear Jake K. Thank you for the review and score given to us. We really appreciate your assessment, telling us what you like and what you don't like The review you provide will really help us provide a better experience for you and other future guests. If we can help you in the future, please don't hesitate to contact us Thank you, we look forward to welcoming you back to Riverstone Hotel & Cottage. Best regards, Management Riverstone Hotel & Cottage.
Delta D.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 32 week(s) ago
Very comfortable cottage, very good service, close to the city center.
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Accommodation's Reply
22 Oct 2024
Warm greetings from Riverstone Hotel & Cottage. Dear Sir/Madam. Thank you for your review and score given to us. We greatly appreciate your assessment by letting us know. The review you provide will greatly help us provide a better experience for you and other guests who will come. If we can be of assistance to you in the future, please do not hesitate to contact us. Thank you, We look forward to welcoming you back to Riverstone Hotel & Cottage. Best regards, Management. Riverstone Hotel & Cottage.
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Lutfi P.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 36 week(s) ago
Overall very well. It's also close if you want to go anywhere.
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Accommodation's Reply
23 Sep 2024
Warm greetings from Riverstone Hotel & Cottage. Dear Sir/Madam. Thank you for your review and score given to us. We greatly appreciate your assessment by letting us know. The review you provide will greatly help us provide a better experience for you and other guests who will come. If we can be of assistance to you in the future, please do not hesitate to contact us. Thank you, We look forward to welcoming you back to Riverstone Hotel & Cottage. Best regards, Management. Riverstone Hotel & Cottage.
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fajar h.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 45 week(s) ago
Second time going to this hotel, really like the cleanliness of the rooms and hotel environment.
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1 people find it helpful
Accommodation's Reply
23 Jul 2024
Warm greetings from Riverstone Hotel & Cottage. Dear Sir/Madam. Thank you for the review and score given to us. We really appreciate your assessment by letting us know. The review you provide will really help us provide a better experience for you and other future guests. If we can help you in the future, please don't hesitate to contact us. Thank you, We look forward to welcoming you back to Riverstone Hotel & Cottage. Sincerely, Management. Riverstone Hotel & Cottage.
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N***k
icon-origin-TRAVELOKA
9.0
/10
Reviewed 45 week(s) ago
Everything is good and the service is very friendly.
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1 people find it helpful
Accommodation's Reply
22 Jul 2024
Warm greetings from Riverstone Hotel & Cottage. Dear Sir/Madam. Thank you for the review and score given to us. We really appreciate your assessment by letting us know. The review you provide will really help us provide a better experience for you and other future guests. If we can help you in the future, please don't hesitate to contact us. Thank you, We look forward to welcoming you back to Riverstone Hotel & Cottage. Sincerely, Management. Riverstone Hotel & Cottage.
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Number of reviews per page
20
40