Overall Ratings & Reviews Swiss-Belhotel Airport Jakarta

It is very clean, near the airport. There is a shuttle bus to go to the airport!

Staff was very helpful and friendly, the room is very clean, and the facility is great.

The hotel is cool and clean. Quick access.

Close to the airport, the staff are friendly, the food is delicious and varied, basically top, always a choice for myself and my friends

Location, service, room facilities and food overall ok

Before leaving & after returning from Umrah, stay here, your body will be fit again

Overall it was all good, but in first when i book through traveloka and was requested for early check in because my flight arrived in the morning 5am, i was there maybe around 6am trying to communicate with the one of the front office guy (i dont remember his name Pak Harry or something with the hair stlying up to downback style & little bit fat, he's seems like dont want to help us to early check-in okay we all understand the situation the room is full, but you told us to wait until around 8am morning and i was sitting there like a moron and until he change the shift to another FO (lady) he didnt even notify us, then we go to the new shift FO and asking for the available room, she immediately arrange the room for us. i dont know why the guy behaviour like that. such kind of behaviour should be in Swissbel hotel Group ? Or do we look like a cheapskate and he didnt want to serve us? or what reason, i didnt understand, if we can afford to book the hotel means we deserve any service from the hotel, he's like uneducational to be a hotel staff, That was my worst experience to be meet with this guy and ruin my whole day also my flight to be honest. Hope the management will take a look for these especially this guy need to be trained maybe he thinks he's senior in that hotel and do whatever he want. Thanks

Room was clean and staff very helpful

The AC in room 232 that I stayed in was not cold enough, and the room was dusty and the air quality in the room was not very clean, and the quality of the water for bathing was also very bad.

Hotel recommendations for those who are just transiting and enjoying the atmosphere near the airport.

Close to the airport. Convenient shuttle bus available every hour.

Near the airport but difficult to get in

The customer service was excellent. Very helpful with our various requests—late check-in, late check-out, extra bed, even sending items we left behind to our house.

It's been a long time not staying at the Swissbell Airport, mainly because during business traveling, there aren't many transit flights or early morning flights. I'm satisfied to see the facility during my stay, as all the conditions are still the same, such as cleanliness, hospitality, and services, which are very good. Keep it up, thanks.

Friendly staff, location close to the airport, free shuttle, recommended.

The hotel location is near the airport, the staff is very friendly, the service is good.

A very good choice for a transit hotel near the airport!

There is no Japanese NHK on the TV channel.

Nice hotel, close to the airport.

Very convenient for transit before the next flight.