Dear Mr./Mrs. i*m, Thank you for taking the time to share your experience with us. We hope that you can accept our sincere apologies for the inconvenience you experienced. We have also noted your complaint regarding the less than impressive non-smoking request that you experienced. We assure you that this has been conveyed to the relevant team to ensure that all guest concerns are handled professionally. Once again, thank you very much for sharing your experience with us all, we look forward to welcoming you back in the near future. Warm regards, Iwan Kurniawan. General Manager.