7.9
Pleasant
From 60 reviews
Provided by travelers on
Cleanliness

7.7

Room Comfort

7.7

Meal

7.5

Location

7.7

Service and Facilites

7.8

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Traveler Reviews Palm Green Hotel

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Customer reviews
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Tri I. L.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 166 week(s) ago
The hotel is clean, the service is friendly and pleasant. Even though I happened to meet someone who had trouble ordering it, luckily I went through a very safe application. The air conditioner is cold, the atmosphere is very natural, it's really fun, the outdoor bathroom is like that, in the afternoon, at night, it's a little bit, because the trees are big and shady, exactly. If I have holiday sustenance to Lombok, I want to come here again. Thank you, everyone is very happy to stay in the garden view room and the breakfast is delicious, how come the portions are quite big, even though breakfast is for Caucasians, hehe, don't look for rice, because there isn't any. Anyway, thanks a lot for everything. Greetings to the dogs there, Thomas and Eli.
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1 people find it helpful
Juwita Anggraini
icon-origin-TRAVELOKA
9.7
/10
Reviewed 169 week(s) ago
Menyesal menginap di sini cuma 1 malam. Tempatnya tenang, bersih, desainnya bagus, konsepnya menyenangkan, asri, sejuk, lokasinya tidak terlalu jauh dari Pantai Kuta (naik motor), kamar luas, kamar mandi semi outdoor, kamar dilengkapi dengan Ac, banyak colokan listrik, rak baju, safety box, meja kursi santai di teras kamar. Free kopi dan teh di resepsionis, stafnya sangat ramah dan helpful, menyenangkan. Tidak disediakan sabun, shampo, pasta & sikat gigi (hanya disediakan handuk). Tidak disediakan hanger pakaian. Tidak ada selimut (sebaiknya dilengkapi dengan selimut, karena kalo malam hari dingin). Keset dan sandal hotel tidak disediakan. Ada beberapa anjing yang berkeliaran, tapi tidak mengganggu. Tidak ada tv (tapi tidak masalah). Tulisan nama hotel di tepi jalan tidak terlalu jelas. Jalan masuk ke hotel cukup curam, tapi mobil dan motor bisa masuk. Next kalo ke Kuta, pasti akan kembali ke sini lagi.
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IKE R. M.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 176 week(s) ago
For this inn, it's really worth it. Affordable prices, maximum service. All the staff are friendly, the rooms are also good. The bathroom is very unique, semi-outdoor.
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IKE R. M.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 176 week(s) ago
The hotel that was originally booked was only for one day, but it continued to be 4 days. The definition of a cheap hotel with great facilities. Mrs. Memi, the owner of the hotel, is very kind. You can also rent a motorbike here. Plus the kitchen can be used to cook, so you can save a little on food costs.
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Rabiah R.
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8.5
/10
Reviewed 177 week(s) ago
Very happy and the staff is very friendly.
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Andian S. M.
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9.7
/10
Reviewed 180 week(s) ago
The place is comfortable and quiet for those who don't really like being crowded/noisy. The breakfast is delicious 👍 the staff is also very friendly. So far, very satisfying. Thanks for the staff. May you always be blessed.
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1 people find it helpful
Nita p. F.
icon-origin-TRAVELOKA
5.1
/10
Reviewed 180 week(s) ago
Kamar bagus tapi kurang terawat, fasilitas tidak bisa di gunakan semua. Kamar mandi, kolam renang, air kecil
1 people find it helpful
Velis
icon-origin-TRAVELOKA
9.0
/10
Reviewed 180 week(s) ago
Nice rooms, good service, the atmosphere is also good. However, access to the hotel has a steep descent. The flat sedan car is difficult to climb out of the hotel because it is stuck. Hopefully it can be fixed, other than that it's good.
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2 people find it helpful
Arini
icon-origin-TRAVELOKA
8.5
/10
Reviewed 181 week(s) ago
The hotel is comfortable, good for families because the rooms are rather spacious.
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Aryandi P.
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4.8
/10
Reviewed 184 week(s) ago
The room I ordered was new, there was no television, mirror, no facilities, only a mattress and air conditioning.
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4 people find it helpful
Hery Agustiadi
icon-origin-TRAVELOKA
9.7
/10
Reviewed 189 week(s) ago
The hotel is very good, feels like our own home, clean, the service is good, the interior is nice, unique, the waiters are friendly, hospitality is very good. Our suggestion is to improve the wifi signal again, if possible put a mirror in the bedroom too, replace the bath shower with a bigger one. But overall, palm green hotel is very comfortable for holidays. The atmosphere is very calm, very suitable for resting
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1 people find it helpful
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Pande N. S. S.
icon-origin-TRAVELOKA
6.4
/10
Reviewed 190 week(s) ago
The place is comfortable near everywhere. Decent food at the right price. However, sleeping is not comfortable because the blankets are thin and only use sheets, plus there are mice on the ceiling and make the lights turn off. The warm water doesn't turn on.
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5 people find it helpful
Accommodation's Reply
30 Mar 2022
Greetings from Palm Green Hotel! Dear PakPande, Thank you very much for your visit for a few days in Kuta Lombok. We have read some of your experiences at the Palm Green Hotel. We have followed up. . We have repaired and upgraded some, we have reinstalled the water and hot water pressure and the hot water is functioning normally. Thank you for your input. We hope that you can visit Kuta and stay again at the Palm Green Hotel. Yours sincerely, Gege Owner Representative
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Eko W. M. S.
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10.0
/10
Reviewed 190 week(s) ago
Starting from a location far from the highway, giving rise to a very calm and comfortable atmosphere. The cleanliness of the room is well maintained, as well as the bathroom, for hot and cold water it is also very pleasant. We really felt pampered while there. The services provided are also friendly and informative, security is also guaranteed, and don't forget to have a good breakfast in the morning with quite a lot of choices. Thank you to Mr. Gege as the owner, it was a pleasure to visit Palm Green.
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Accommodation's Reply
30 Mar 2022
Greetings from Palm Green Hotel! Good afternoon Mr Eko, Thank you very much for taking the time to write feedback during your stay with us at the Palm Green Hotel. We really appreciate it. We have read some of your experiences at the Palm Green Hotel. We have followed up. We promise to continue to maintain our reputation and maintain the comfort level of our guests during their stay with us. Thank you for your input. We hope that you can visit Kuta and stay again at the Palm Green Hotel. Yours sincerely, Gege Owner Representative
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Lalu M. A.
icon-origin-TRAVELOKA
9.0
/10
Reviewed 190 week(s) ago
Spacious, comfortable, similar to a bungalow style, but the shower isn't steady, maybe it's still just under construction. But unfortunately the receptionist is hard to find.
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Accommodation's Reply
30 Mar 2022
Greetings from Palm Green Hotel! Dear Mr. Then, Thank you very much for taking the time to write feedback during your stay with us at the Palm Green Hotel. We really appreciate it. We have read some of your experiences at the Palm Green Hotel. We have followed up. . We have repaired and upgraded some, we have reinstalled the water and hot water pressure and the hot water is functioning normally. Thank you for your input. We hope that you can visit Kuta and stay again at the Palm Green Hotel. Yours sincerely, Gege Owner Representative
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Ani
icon-origin-TRAVELOKA
9.7
/10
Reviewed 192 week(s) ago
They have a big room, clean room, nice view. All staff very helpful. Glad to be back when I go there again. Thanks palm green.
1 people find it helpful
Accommodation's Reply
23 Feb 2022
Dear Mbak Husriani, Greetings from Kuta Lombok! Thank you very much for choosing Palm Green Hotel during you stay in Kuta Lombok. We are happy knowing that you enjoyed your stay with us. Promise you that we will keep a high and good service to all of our guests. You are right that the room and all part of the property is well maintain and clean. This is to assure that yo will be enjoying to stay with us. Once again, thank you very much for a great feedback to us and still await to your next vacation in Kuta Lombok. Best regard, Gege Witak
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Gandi H.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 193 week(s) ago
Sungguh sangat nyaman, penyambutan yang ramah serasa hotel milik sendiri, yang pasti saya akan balik lagi kemari, hotel sangat asri recommended buat yang ingin ke Lombok.
2 people find it helpful
Accommodation's Reply
23 Feb 2022
Greetings from Palm Green Hotel ! Dear Pak Gandi, From all staf and Management of Palm Green Hotel, we would like to thank you for your great feedback to us during your recent stay in Kuta Lombok It is a pleasure to have you during your holiday in Lombok. Please tell your friends and family about Palm Green Hotel and its surroundings. Once again, we thank you and do really appreciate of your stay with us. Hope someday you will come back to Kuta Lombok and stay with us. Best regard, Gege Witak Owner Rep
Natalia Ira Novita
icon-origin-TRAVELOKA
5.1
/10
Reviewed 200 week(s) ago
When the AC was not cold, we were moved rooms, the bathroom had cobwebs, the staff was not friendly, the lights went out, there were no emergency lamps, the water died at midnight when I went to the bathroom, very unsatisfactory, try to be cleaner, friendlier in the future, and responsible, thank you so much.
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5 people find it helpful
yantinja
icon-origin-TRAVELOKA
5.8
/10
Reviewed 204 week(s) ago
I was 1 day late and arrived at the hotel the room I booked had been given to someone else what made me angry was that one of the employees who insisted on blaming me said the point was because I didn't confirm that the room was given to someone else, which I was disappointed, though I was still able to control emotional, finally broke because of it, but then I was changed to another room, yes I wanted even though the family didn't want to because I wanted to move hotels, all hotels couldn't be full, the second day finally met with gentlemen, it seems the owner apologized and the service was good, and last night in Lombok I was moved to a better room than the one I booked earlier, hopefully this kind of incident doesn't happen again in the future and the service is getting better.
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Accommodation's Reply
30 Nov 2021
Greetings from Kuta Lombok, Mrs. Suyanti! We apologize in advance for the incident described above. There was a misunderstanding with our staff, because your mother did not come and there was no information so our staff thought you would not show, therefore we sold the room to another guest. Our mistake was that we didn't realize that the mother had paid in full at our place. Hopefully this will be a lesson for us. Luckily we were able to find a way out so that we could place your mother in another property. And the next night we upgraded our mother's room to a better room type. We hope that we can improve our performance and services in the future. We look forward to your arrival for a vacation to Kuta, Lombok on another occasion. Best regards, Gege Witak Owner Representative
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Jessica L.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
8.8
/10
Reviewed 311 week(s) ago
clean room, great location and service
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ni luh a. r.
icon-origin-TRAVELOKA
6.2
/10
Reviewed 355 week(s) ago
The room I stayed in was not on the order of the application.
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