Overall Ratings & Reviews Mercure Jakarta Cikini

Comfortable, strategic location, delicious food.

The hotel is nice and comfortable, but the chairs and sofas are very dusty.

highly recommended for family

Cool, ok, good, etc. Just stay here.

A pleasure to going back to Mercure, good price with wonderful experience

Very good. I recommend to stay again in this hotel.

b'fast does not disappoint in terms of taste

Easy access, strategic location, good and friendly service. The food menu is okay, only the restaurant is a bit limited, yes. Quite often used for meeting venues.

The most delicious is the black sticky rice porridge, the others are just standard because the location is a culinary center, a transit point for taking the train. If you want to make up, just bring a make up mirror from home because they use a convex mirror for motor vehicles. The best is clear glass, it should be 4 stars.

Fragrant room. Clean bathroom.

Overall it's good, but the room smells of cigarettes.

Have to wait the room to be ready until 10pm to check in

The room is very comfortable, clean, complete amenities, there is Netflix, there is a coffee machine and extra pillows. The breakfast buffet is complete and delicious. The location is very strategic and close to tourist attractions. Thank you.

Check in took a while, kids got dolls, no bell boy, parking had to be at the back if you wanted to be in the lobby area, license plate had to be registered first. Just entered the room and entered the bathroom the curtain fell, the receptionist called engineering after checking it turned out it had fallen before and had been repaired but the drilling was wrong, they said it should have been drilled on the wall but it was drilled on the ceiling. 40 minutes no solution, I called the receptionist 3 times, the one named Wati made it easy "oh it's just a curtain fell". While I have children, 1 toddler, what if the curtain had hit my child? Luckily I was the one who entered the bathroom not my children (closed the bathroom door put the shower cap-suddenly the curtain fell) only after the afternoon shift change I was moved to a new room by the receptionist named Ardi. The duty manager when called said that he didn't know the bathroom curtain had been damaged. Everyone blamed each other 😅. The housekeeping in front of the room said that she wasn't the one who cleaned the room so she didn't know that the curtain was broken, the housekeeping supervisor said that the curtain was fine when checked before the room was declared ready, I asked if it was checked open/closed and she said no because it had been repaired by engineering. Hopefully this will be a lesson for the duty manager, housekeeping, and other staff. If the room has been damaged, it should be checked seriously. If a guest is injured/injured, it will be very bad for Mercure employees. Take safety seriously.

I have stayed several times. Comfortable and clean. Next time will definitely come back again. The most recommended hotel in Jakarta. Thanks Mercure.

The location is really good, at night you can enjoy the nightlife in Cikini & also culinary. All the staff are friendly, informative & prioritize customer satisfaction. And it turns out I booked a privilege room which has several benefits, can check in earlier & can check out late until 4PM, then get afternoon tea too but unfortunately I didn't try it because I was already full from eating out. For breakfast food is delicious & varied. It's just a bit minus in the layout of the restaurant, I can't sit inside the restaurant because there are many reserved tables & chairs outside are quite cramped with people passing by because of that people's access to the elevator to the room. The rest is okay. Thank you & definitely would love to recommend it to friends & family.

Strategic location, clean and comfortable rooms.

To be honest, when I first entered the room, I was greeted by an unpleasant aroma. I don't know if it was because the room was rarely used or what. And the bathroom gave off an unpleasant aroma. In my opinion, for a hotel like Mercure, it's a bit disappointing 😅 Please spray some fragrance in the future. 😅🙏.

Strange, a 4-star hotel with a price of almost 900 thousand/night (without breakfast) is not worth it. When checking out and in, there were no security guards or officers who helped open the door or lift things from the car to the lobby floor and vice versa from the lobby floor to the car, even though I brought a lot of luggage. The swimming pool also looks dirty and not maintained, my child didn't feel comfortable swimming, even though usually in other hotels they always swim for a long time. The carpet floor of the room also looks dirty and dusty. Back again? No.

The rooms are not clean. We went to the first room and it was bad. Toilet curtain was slimy at the bottom. Carpets were dusty and had stains. We asked for a switch to another room. But it wasn't that great. And we left the hotel, immediately. Checked out. All this while the luggage wasn't sent up. So we took it ourselves from the lobby and left.