Dear Valued Guest, Warm greetings from Harper mt haryono Jakarta! Thank you for taking the time to share your experience. We greatly appreciate any feedback given, as it is the basis for us to continue evaluating and improving our services. We are pleased to hear that you were satisfied with the friendly service, the cleanliness of the outdoor area, the swimming pool, and the bathroom. We will forward this positive feedback to the relevant team as a form of appreciation for their performance. However, we are also very sorry for the inconvenience you experienced during your stay, especially regarding: Moldy pillows - We have immediately conducted a thorough check on all linens and replaced any unsuitable units. The housekeeping team was also reaffirmed regarding quality standards and inspections before guests check in. Leaking and seeping AC - We have directed the engineering team to inspect the AC unit in the room and make repairs or replacements if necessary. We have also expanded the inspection to other rooms to prevent similar incidents. The room is not soundproof and noise from the next room - We apologize for the disturbance. In the future, we will be more active in monitoring the quietness in the room area at night and remind other guests if there is any activity that disturbs their comfort. We are also evaluating the option of adding soundproofing to certain rooms. Less convenient access to the surrounding area – Although it is outside our property boundaries, we have shared this feedback with the area management and are working closely with the security team to create a more convenient and safe access route for our guests. Once again, we apologize for any inconvenience caused. We hope you will give us the opportunity to welcome you back for a better stay. Best regards, Management. Harper mt haryono – by ASTON
