Overall Ratings & Reviews M Suite Lippo Karawaci

The place is nice, but it's time for the rooms to be renovated... especially the bathroom (the tap is leaking, the sink tap has a small outlet, the bathroom partition glass needs to be repaired)

If two people are staying, they have to provide both of their ID cards. This is the first time I've encountered a hotel like this. The room couldn't be locked. I didn't complain to the hotel because I couldn't be bothered to argue, and I also stayed because I just wanted to relax. The shower was rusty and poorly maintained. The water smelled like dust or rust, like rainwater that had been sitting around for a long time. The AC took a long time to cool down, and because the door couldn't be locked, I kept it on even when I left, because otherwise it would take a long time to cool down. The service was still okay. The location was easy to find. The pool looked pretty clean, but I didn't swim. The kitchen functioned as it should. 6.5/10

The washtable water is not working. The shower faucet handle is off. Add more staff so you don't have to be alone.

There's no doubt about it, it's really comfortable to stay here.

very okay, quiet, peaceful, suitable for resting and all the staff are nice

Service is quite good, cleanliness is ok, strategic location. Thank you for the service

The location is quite strategic, the staff is quite friendly, the hotel area & rooms are quite clean.. please improve the quality further.

hard code for M SUITE management to fire them, from the beginning of check in it was hard to call, slow, even though they were just playing on their phones, then the staff are stupid, I ordered a single bed here (traveloka), I was directed to a double bed, then I was told to pay additional money (upgrade they said) even though she was the one who directed me to that room, the service is super bad, if she wasn't a woman I would have slapped her, I wanted to buy food she ignored me, for those of you who want to stay here, don't, before the staff is fired/replaced, paying 300k is not worth it, it's better to have a 500 apartment with good service

The staff didn't smile, were curt, the room was dirty with lots of hair as if it hadn't been swept, the bathroom was dirty, the taps were messy and had lots of rust, the corridors and yard were really dirty.

the place is clean, only the TV has no channels, the bathroom has no toothbrush and the shower is not normal

It's good, but it's a shame the room isn't soundproof.

Very friendly staff, affordable budget & always ready for guests.

You should choose the 3rd floor for a cleaner room. The 1-2 floors are dirty and the rooms smell like cigarette smoke. It was so much better 6 years ago, seems like they were not maintaining it with much effort anymore.

If for the location & facilities are quite okay. Only the cleanliness of the room & the cleanliness of the hotel in general, need to be improved. Hopefully the management will pay more attention. Thx

There are a lot of cockroaches, my goodness 🥲. Please check again next time, I happen to be afraid of cockroaches. So it's really scary 😭.

Dirty room, not like my first stay last year.

My stay experience here is very different from before. Now the condition of the room is getting dirtier, less maintained. The dust on the floor is thick, the facilities in the bathroom are broken but not repaired. And for some reason this time I met a receptionist who was not very friendly, whereas in the previous stay the person was different and friendly.

Great. The place is clean, comfortable and not noisy.

Friendly service, very super clean place. I really recommend staying here.

The refrigerator in the room was broken, the shower water was small, the AC was not cold enough.