Dear Mr./Ms. D*g*, Thank you so much for sharing your experience at Grantridge Sky Lounge and for giving us a high rating of 8.5. We are delighted to hear that you enjoyed the hotel's beautiful design and the delicious breakfast. We sincerely apologize for the inconsistent water pressure issue in the bathroom. We have reported this to our technical team and will investigate and take appropriate action to ensure our guests have a comfortable stay. We are committed to continuously improving our facilities and services to provide our guests with an even better experience. We hope to welcome you back to Grantridge Sky Lounge again. Thank you again, Grantridge Sky Lounge Management and Ecommerce Team.

Dear Ms. Lee, Thank you very much for taking the time to share your feedback regarding your stay at the Grant Ridge & Sky Lounge. We sincerely apologize for the inconvenience caused by the cleanliness of your room and the presence of insects in your room and bathroom. This is not up to our hotel's standard of comfort, and we are deeply regretful. We understand that some of our hotel facilities are somewhat outdated. We are committed to maintaining and improving our facilities at all times to ensure our guests have a comfortable stay, and your feedback is invaluable. We have forwarded all your comments to the housekeeping, engineering, and pest control departments for thorough investigation and appropriate action. We plan to take further action, including improving our daily cleaning and pest control procedures. We will continue to strive to improve the quality of our service and facilities. We hope to welcome you back to the Grant Ridge & Sky Lounge for a more pleasant stay. Thank you, The Management and E-commerce Team, Grant Ridge & Sky Lounge

Dear Mr./Ms. R*l*, Thank you so much for your excellent 10/10 rating for Grantridge & Sky Lounge Hotel and for sharing your valuable feedback. We are delighted to hear that you enjoyed the superb location, spacious rooms, and the bathtub. We are also pleased that you found our hotel to be "affordable but not cheap". Your kind words and comments encourage all of our staff to work harder to provide the best service and amenities to all our guests. We hope to welcome you back again. We will do our best to ensure you have a pleasant stay. Thank you again, The Management and Ecommerce Team, Grantridge & Sky Lounge Hotel.

Dear Mr./Ms. R*Y*, Thank you so much for your high rating of 6.6 and your valuable feedback. We sincerely apologize for the inconvenience caused by the parking issues, room cleaning problems, and insect infestations in your room and restaurants. We deeply regret that we were unable to maintain our hotel's standards, and we are committed to providing the most comfortable stay for all our guests. We will forward your valuable feedback to the housekeeping, pest control, and food and beverage departments and will take comprehensive action to strengthen our hygiene management. In particular, the insect infestations in the rooms and restaurants affect guest comfort and peace of mind and require urgent and comprehensive resolution. We apologize for the inconvenience caused by the delay in response from our security staff. Based on your feedback, we will do our best to provide faster and more courteous service. We will continue to strive to improve our services and hygiene management and promise you a more satisfactory stay. We will do our best to make your next stay at Grantridge Sky Lounge even more comfortable. Thank you from the Grantridge Sky Lounge management and eCommerce team.

Dear Mr. Evan S., Thank you so much for your high rating of 8.6 and your valuable feedback. We apologize for the inconvenience you experienced, particularly regarding the cleanliness of the sugar and coffee containers and the small insects in your room. This is a clear issue, and we have reported it to the housekeeping and pest control departments for a thorough investigation and appropriate solutions. Thank you also for your feedback regarding the unstable internet connection and TV playback. We have reported this to the IT and engineering departments to improve in-room entertainment. Furthermore, we greatly appreciate your enjoyment of our delicious and varied breakfast menu. We will forward your feedback to the Food and Beverage department and use it as motivation to improve our service standards in the future. We are committed to providing a comfortable experience for all our guests and will continuously improve the quality of our services and facilities. We will do our best to ensure your even greater satisfaction on your next stay. The Management and Ecommerce Team, Grant Hotel & Sky Lounge

Dear Valued Guest, Thank you so much for giving Grantridge Sky Lounge a high rating of 9.0 and for sharing your feedback about your stay. We apologize for any inconvenience you experienced during your stay, particularly the staff shortage at the front desk, delayed responses, and inadequate bathroom and air conditioning cleaning. These issues did not meet our consistent service standards. We have forwarded your valuable feedback to the front desk, housekeeping, and facilities management departments, and we will work to investigate and improve our staff, service speed, cleaning standards, and room maintenance. We are committed to continuously improving our services so that we can provide the best possible experience for our guests. We look forward to welcoming you back to Grantridge Sky Lounge for an even more comfortable stay. Thank you, Grantridge Sky Lounge Management and Ecommerce Team.

Dear Mr./Ms. H*u*, Thank you so much for your high rating of 9.1 and for your valuable feedback. We are delighted to hear that you enjoyed the excellent location, the spacious and comfortable rooms, and the clean bathrooms and beds. We also appreciate your comments about the many restaurants nearby. We sincerely apologize for the insufficient parking space you mentioned. We are working to resolve this issue and will strive to improve the hotel's facilities, including enhancing our parking management system. Furthermore, we appreciate your suggestion about our popular restaurant, "Pagi Sore Padang". We will continue to strive to improve our services and facilities to provide the best possible stay experience for all our guests. We look forward to welcoming you back to Grand Hotel & Sky Lounge again. Thank you, The Hotel and E-commerce Management Team.

Dear Leah A.S., Thank you so much for your perfect 10/10 rating for Grantridge Sky Lounge Hotel and for sharing your valuable feedback. We are delighted to hear that you enjoyed your stay in our spacious room (with bathtub) and the excellent location surrounded by so many restaurants. Your compliments encourage us to continue striving to provide the best services and amenities to all our guests. We hope to welcome you back to Grantridge Sky Lounge Hotel again. Thank you again, The Management and eCommerce Team of Grantridge Sky Lounge Hotel.

Dear M*l*, Thank you for sharing your experience at Grant Hotel & Sky Lounge. We sincerely apologize for the inconvenience caused by your room not meeting your expectations, the cigarette smell in the non-smoking room, and the inappropriate handling of your room change request. These issues did not meet our hotel's service and safety standards. We are particularly saddened that the smoke detector cover was not working. As this concerns guest safety, we have forwarded your feedback to the Engineering, Housekeeping, and Operations departments for a thorough investigation and improvement of our procedures. We have informed the front desk about your dissatisfaction and will consider measures to improve our services, including handling customer complaints quickly and professionally. We will do our best to improve our service to prevent such issues from recurring in the future. We are committed to regaining your trust and providing you with a more pleasant stay in the future. Thank you, The Management and E-commerce Team, Grant Hotel & Sky Lounge

Dear Mr./Ms. T*o*, Thank you so much for sharing your experience at Grantridge Sky Lounge. We sincerely apologize for any inconvenience you may have experienced. In particular, we are very sorry about the inadequate room cleaning, including the dust found on the sofa. The sofa should have been cleaned before your arrival, and this was far below our hotel's cleanliness standards. We have forwarded your feedback to the housekeeping department and have instructed them to thoroughly review and improve our cleaning procedures, especially the pre-check-in inspection. We are committed to continuously improving our cleanliness and comfort to ensure all guests enjoy a pleasant stay. We hope to welcome you back to Grantridge Sky Lounge again after our further improvements. Thank you, The Management and Ecommerce Team, Grantridge Sky Lounge

Dear Z*a*, Thank you for sharing your experience at Grantridge Sky Lounge. We are extremely sorry about the cigarette smell you experienced during your stay, the cigarette butts left in the bathroom, and your dissatisfaction regarding the cleanliness of your room. We are deeply regretful that this occurred. Although this was a non-smoking room, it did not meet the hotel's cleanliness and amenities standards. We have forwarded your feedback to the housekeeping and operations team and have instructed them to increase the rigor of housekeeping inspections and thoroughly check the cleanliness and hygiene levels of rooms before handover. We are committed to continuous improvement to ensure our guests have a more comfortable stay. We hope to provide you with an even more comfortable environment on your next visit. Thank you, Grantridge Sky Lounge Management and Ecommerce Team.

Dear Mr./Ms. R*i*, Thank you very much for sharing your experience at Grant Hotel & Sky Lounge. We sincerely apologize for any inconvenience you may have experienced. In particular, we apologize for the inadequate service from the front desk staff and the incorrect information received during check-in, which fell short of our hotel's service standards. We regret not providing clear and important information, such as the restaurant location and breakfast times. We have forwarded your feedback to the front desk and operations management team and will strive to improve our service levels, including communication and information provision to our guests. We will continue to work hard to improve the quality of our service and provide a more pleasant experience for our guests. We hope to welcome you back to Grant Hotel & Sky Lounge and enjoy our improved services. Thank you. The Management and E-commerce Team, Grant Hotel & Sky Lounge

Dear E*ke*, Thank you so much for sharing your experience at Grantridge Sky Lounge and for giving us a high rating of 8.2. We are delighted to know that our hotel is a convenient travel option for you. Your valuable feedback is important for improving our services and facilities. We will do our best to ensure your even greater satisfaction on your next stay. Thank you again, The Management and Ecommerce Team, Grantridge Sky Lounge.

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Dear M*a*, Thank you so much for sharing your experience at Grantridge Sky Lounge and for giving us a high rating of 7.9. We apologize for the inconvenience you experienced, particularly regarding the unfriendly attitude of our staff and the lack of a warm welcome upon arrival. This is not the standard of service we provide to all our guests. We have forwarded your feedback to the front desk and will work to improve our service, with a special focus on the attitude, friendliness, and warm welcome of our staff. We will continue to strive to improve the quality of our service to ensure all guests have a comfortable and relaxing stay. We hope to welcome you back on your next stay and provide you with even better service. Thank you again, The Management and Ecommerce Team, Grantridge Sky Lounge.

Dear Yi*i, Thank you so much for your 10.0 rating and for your stay at Grant Hotel & Sky Lounge from February 21st to 22nd, 2026. We are delighted that your second stay was as comfortable and enjoyable as your previous one. All of our hotel staff would like to express our sincere gratitude for your continued support. We will do our best to provide you with even more comfortable stays in the future. Thank you very much! Grant Hotel & Sky Lounge Operations and E-commerce Team

Dear Mr. Yovel I., Thank you for your valuable experience and the 8.3-star rating following your stay at the Grant Hotel & Sky Lounge on February 18-19, 2026. We apologize for the inconvenience caused by the presence of trash and insects in your room, which did not meet our cleanliness standards. We have forwarded your feedback to management and will work to improve our quality control processes to prevent this from happening to other guests in the future. Our hotel is committed to pest control to ensure the comfort of all our guests. We have also forwarded your feedback regarding the main course to our Food and Beverage department, who will review the menu and ensure consistency in food quality. We are delighted to hear that you enjoyed the bread we served. Your valuable feedback is crucial to the improvement of our hotel. We will strive to enhance our service for your next stay. Thank you for your continued support. Management and E-commerce, Grant Hotel & Sky Lounge