Dear Sir/Madam. Thank you for staying at Hotel 88 Fatmawati, We apologize for the inconvenience you experienced during your stay at Hotel 88 Fatmawati and we thank you for your input so that we will pay more attention in the future, We are happy to await your return to Hotel 88 Fatmawati, of course with the best service. Best regards, Yanti. Hotel manager 88 fatmawati.