Dear Valued Guest,
Warm greetings from Ashley Wahid Hasyim Jakarta.
Thank you very much for sharing your detailed feedback with us. We truly appreciate your kind words regarding our friendly staff and breakfast experience, especially our kitchen team. Your positive comments mean a great deal to us.
At the same time, we sincerely apologize for the inconvenience you experienced during your stay, particularly regarding our staff’s manner during service, the room cleanliness, and the technical issues such as the telephone, speaker, and TV condition. We are also sorry for the discomfort caused by the room setup, especially the former twin bed arrangement that affected accessibility to the charging cable.
Please rest assured that your feedback has been shared with the related departments for immediate improvement and corrective action. This input is very valuable for us to enhance our service quality and guest comfort moving forward.
Thank you once again for bringing this to our attention. We truly hope to have the opportunity to welcome you back and provide you with a much better experience.
Sincerely,
Raynatha Ticoalu
Hotel Manager