Overall Ratings & Reviews Muong Thanh Luxury Phu Quoc Hotel

Dear Guest, Thank you for sharing your experience at Muong Thanh Luxury Phu Quoc. We appreciate your comments about the space and service, as this is an opportunity for the hotel to continue to improve. The team will carefully consider to bring comfort and better experience in the future. We look forward to welcoming and serving you more attentively in your next vacation. Best regards, Duong Xuan Thang – General Director

Dear Guest, We would like to thank you for appreciating the friendliness and enthusiasm of our staff. Your satisfaction is the most important goal that the hotel always strives for. We hope to continue to accompany you in the following holidays. Best regards, Duong Xuan Thang – General Manager

Dear Guest, Thank you for your wonderful compliments about our hotel and staff. We are delighted to hear that your experience exceeded your expectations. We look forward to welcoming you back soon. Best regards, Duong Xuan Thang – General Manager

Dear Valued Guest, Thank you for appreciating the friendliness and enthusiasm of our staff. We always strive to bring the best experience to each customer. We look forward to welcoming you back in the near future! Best regards, Duong Xuan Thang – General Manager

Dear Guest, Thank you for taking the time to share your positive experiences at the hotel. Your recognition of our staff, service quality and food is a great source of motivation for us. We are honored to have accompanied you and hope to continue to welcome you on your next visit to Phu Quoc. Best regards, Duong Xuan Thang – General Manager

Dear Guest, Thank you for sharing your positive review. We are pleased to know that the location, services and facilities at the hotel have contributed to your comfortable stay. Your satisfaction is our motivation to continuously improve. Best regards, Duong Xuan Thang – General Manager

Dear Valued Guest, Thank you for your positive review of our cleanliness and service. Your satisfaction is our honor and motivation to continue improving our service quality. We look forward to welcoming you back soon. Best regards, Duong Xuan Thang – General Manager

Dear Guest, Thank you for sharing your experience. We are sorry that the surrounding dining and entertainment activities did not meet your expectations and the prices of nearby restaurants are not reasonable. The hotel will try to provide more information and suggest quality dining and entertainment venues at reasonable prices to bring a better experience. We hope to welcome you again. Best regards, Duong Xuan Thang – General Manager

Dear Guest We are sorry to hear that your experience was not as expected. The deposit is required to cover any additional costs and will be refunded if you do not use the service during your stay. We understand that the delay in receiving deposits and refunds via bank transfer is inconvenient and we are currently working with our finance department to improve this process to make it faster. We hope you will consider returning in the future when the service is better completed. Best regards, Duong Xuan Thang General Manager.

Dear Guest, We would like to sincerely thank you for taking the time to share your positive feelings about your stay at Muong Thanh Phu Quoc. Your satisfaction is a great encouragement for our staff to constantly strive to improve the quality of our services. We are very happy to know that you are satisfied with the electric car, swimming pool and support from our staff. We look forward to welcoming you back soon! Best regards, Duong Xuan Thang - General Manager

Dear Mr. We sincerely apologize for the service attitude of our staff, especially at the reception area, which has made you dissatisfied. This does not reflect the service standards that we always strive to maintain. Your feedback has been forwarded to the relevant department for review and retraining to improve the quality of service. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Best Regards Duong Xuan Thang - General Manager

Dear Sir/Madam Thank you for taking the time to share your experience at the hotel. We are very happy to know that you are satisfied with the enthusiasm of the staff as well as the quality of the diverse and delicious breakfast buffet. However, we also sincerely apologize for the inconvenience related to the slippery bathroom floor and the feeling of the evening space not being cozy. We have noted and will improve to bring a safer and more pleasant experience to guests in the future. We look forward to welcoming you back. Best regards Duong Xuan Thang - General Manager

Dear valued guest hank you for your review! We're glad to hear that you found the hotel beautiful and appreciated our new furnishings. We're truly sorry about the air conditioning issue and understand how uncomfortable that must have been. Our maintenance team has been notified to ensure this is resolved quickly. We hope to have the opportunity to provide you with a more comfortable experience in the future. Best regards Duong Xuan Thang - General Manager

Dear Jo Kim, Thank you for your wonderful review! We are delighted that you enjoyed your stay and appreciated our convenient location near the beach and night market. We look forward to welcoming you back for another great experience. Best regards, Duong Xuan Thang General Manager.

Below is the response to the customer review: Dear Mr./Ms. N***N, Thank you for sharing your feedback. We are sorry to hear that your experience was not entirely satisfactory. We will review our service standards and room facilities to ensure that the quality of service meets our guests’ expectations. We hope to have the opportunity to welcome you back with improved service. Best regards, Duong Xuan Thang Hotel Manager.

Dear Mr./Ms. T***n, Thank you for sharing your feedback. We are glad to know that you enjoyed our staff and the hotel's convenient location. Your comments about breakfast will be taken into consideration and improved. We look forward to welcoming you back in the future. Best regards, Duong Xuan Thang Hotel manager.

Dear Mr./Ms. NGOC TT, Thank you for sharing your feedback about your recent stay. We are sorry to hear about the issues you had with the elevator, Wi-Fi and facilities. Your comments regarding the elevator, towels and beach conditions have been noted and we will work to improve these areas to better meet the expectations of our valued guests. We hope to have the opportunity to welcome you back and provide a more satisfying experience. Best regards, Duong Xuan Thang Hotel Manager.

Dear Nguyen N. P., Thank you for your wonderful review! We are delighted to know that Mường Thanh continues to meet your expectations, and that your stay left you feeling happy and relaxed. It’s always a pleasure to welcome you, and we look forward to making each visit as enjoyable as the last. Warm regards, Duong Xuan Thang General Manager.