7.1
Pleasant
From 47 reviews
Provided by travelers on
Cleanliness

6.5

Room Comfort

6.6

Meal

7.3

Location

7.5

Service and Facilites

6.8

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Traveler Reviews Maison D'Hanoi Hotel

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40
Customer reviews
Pham T. L.
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6.0
/10
Reviewed 132 week(s) ago
Mình đặt nhầm theo cách lí giải của khách sạn là 2h 246k. Phải thêm phí 200k để có thể ở qua đêm. Mình đề nghị được kiểm tra phòng. Nhân viên đồng ý. Phòng mình nhớ là hai linh mấy. Dưới là tầng hầm đang được sửa chữa. Dẫn tới phòng đã bé không có chỗ thoát khí . Một mùi ẩm mốc, xi măng, ngứa ngáy. Có thêm tiền chắc chẳng thể nào ngủ nổi. Vầy mà yêu cầu huỷ phòng không được chấp nhận. Tẩy chay luôn khách sạn và traveloka. Vì làm ăn thiếu trách nhiệm. 246k okie không thể với giá đó mà qua đêm ở khách sạn đó. Nhưng hỏi đổi phòng khác thì không có. Vậy nếu thêm 200k để ở qua đêm. Thì 446k mà nhận được căn phòng đó liệu có xứng đáng, hay chỉ mang bệnh vô người. Và mình cũng khônc phải là người đầu tiên gặp tình cảnh này. Hi vọng không ai gặp tình huống này nữa.
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Tú Tip
icon-origin-TRAVELOKA
4.8
/10
Reviewed 134 week(s) ago
Hotel service is very bad. Dirty rooms. Low humidity. Apply the km code already paid through the app, but when you get there, the reception still collects double the money and says that the price is only applicable overnight, but on the app, it is check in at 2pm to check out at 12pm the next day! Overall not worth the price 5xx/night
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Accommodation's Reply
22 Feb 2023
Please contact traveloka's booking department about the type of room to book. Because you are booking hours and payment for the reservation is only for 2 hours of use. Overnight transfer requires additional payment. If you do not agree, you can cancel your reservation and we will still support you. My side has explained it very clearly. And also only collect enough by the standard room type, the lowest price is 450k / night. Not 5xx as you say.
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HOANG V. H.
icon-origin-TRAVELOKA
5.6
/10
Reviewed 137 week(s) ago
Staff are quite enthusiastic, come and do not need to give anything more to ktra. Enter the room and a surprise. After that, he was transferred to room 203 next to the staff room. In the room must say is dirty. In general, there is no next time
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3 people find it helpful
Le Minh T. N.
icon-origin-TRAVELOKA
4.8
/10
Reviewed 142 week(s) ago
When I booked, there was confirmation of the app. We want to double check to be sure, contacting the hotel, a staff member has a rather harsh voice, and is not enthusiastic to answer us. When I arrived, the hotel really let me down. The room was small, moldy, the blanket was very dirty, the air conditioner was dirty and the lights were flickering. The attitude of the staff was not enthusiastic, we decided to find a new hotel for the night, and the next day, change hotels. This is not a good experience at all. Who is going to book, please consider.
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4 people find it helpful
Tn Pht N.
icon-origin-TRAVELOKA
6.1
/10
Reviewed 143 week(s) ago
The room is not like in the picture, the room is very small. Toilet has no door. Dirty toilet bowl accumulates inside
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2 people find it helpful
Pan D. S.
icon-origin-TRAVELOKA
5.9
/10
Reviewed 144 week(s) ago
Ngầy đầu nhận phòng hơi mất vệ sinh. Không có hóa đơn GTGT. Đồ vệ sinh cá nhân chỉ có dầu gội đầu và kèm, bàn chải đánh răng.
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THI KHANH HUYEN PHAM
icon-origin-TRAVELOKA
6.0
/10
Reviewed 144 week(s) ago
Phòng khách sạn bị cũ, nền nhà thầm nước bước tới đâu là nước tới đó, đổi phòng khác vẫn bị tình trạng giống vậy nhưng đỡ hơn. khách sạn nên sửa chữ lại nhé.
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Trần H.
icon-origin-TRAVELOKA
6.3
/10
Reviewed 146 week(s) ago
The room might be good as its price. For more pleasure, the air conditioner should change (its too old and noisy). The restroom should have the physical door (Room 7.03). Morever, they should clean up the room daily when I wasn't in.
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LY TUYET N.
icon-origin-TRAVELOKA
5.2
/10
Reviewed 147 week(s) ago
Nhân viên thân thiện, nhưng phòng quá bẩn, nền không lau, rèm nhà tắm rất dơ.
1 people find it helpful
Pham H. K.
icon-origin-TRAVELOKA
4.8
/10
Reviewed 149 week(s) ago
Bad, 1 word for everyone to understand
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2 people find it helpful
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Vu Ngoc Q. H.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 161 week(s) ago
Mình nhận phòng ngày mưa, mức giá cũng khá cao so với các homestay. khách sạn không có nước uống, phòng tương đối bẩn và cũ (nền nhà không lau nên bẩn, ga và chăn giặt ẩu vẫn còn vết bẩn, tường nhiều chỗ bị bong tróc sơn). Điểm cộng: restroom khá sạch sẽ
4 people find it helpful
My Nguyen
icon-origin-TRAVELOKA
4.8
/10
Reviewed 162 week(s) ago
Worse than the worst.They had not prepared my room yet when I came at 2:15 pm. After around 10 mins, they gave me a Double room instead of a Twin one as booked. They again told me to wait for the Twin room 😏 When I asked how long the wait would be, I needed to do some things in my room before going out at 3 pm. They said, "keep waiting, it's no use asking, the room is just not ready and I don't know how long!"They said my attitude was bad and didn't want to serve me (although I used honorific words in all my questions) 🙄."You could cancel if you want. Your booking is so cheap thus we don't need"🙂. No sorry at all! All they said to me was to inform me. I left the hotel and asked for a refund through the agent, but the hotel didn't agree, which means they still wanted my meagre money even when they didn't want to serve me 😏 That's fine I paid them, but people should know about this terrible hotel! 😏.
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Ngo M. T.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 163 week(s) ago
Vòi nước nhỏ lắm, mình ở 2 ngày có yêu cầu sửa nhưng họ không sửa. Giá bình dân.
4 people find it helpful
Chiryo C.
icon-origin-TRAVELOKA
5.1
/10
Reviewed 170 week(s) ago
The room was dirty, when I went to the room, the booked room was not cleaned, I asked the cleaner, the reception said it was not available and moved me to another room with 1 bed and baby. The staff at the hotel also did not report that there was not enough parking space, so at night when I went out, I had to take the car to the beginning of the road to send it, but I had to pay the shipping fee.
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5 people find it helpful
Nguyen Thuy Vy
icon-origin-TRAVELOKA
9.0
/10
Reviewed 174 week(s) ago
khách sạn ngay trong phố cổ. Gần rất nhiều khu vui chơi. Phòng đầy đủ tiện nghi. Có điều có một phòng có mọc nấm nhìn sẽ có cảm giác ẩm thấp. Giá phòng và dịch vụ phù hợp với túi tiền
3 people find it helpful
phong n. p.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 176 week(s) ago
Ngay trung tâm, tiện cho việc di chuyển. Có nước nóng, điều hoà, phòng sạch sẽ. Phòng không cách âm, có thể nghe được những âm thanh la hét của các bạn nữ, và tiếng vỗ mông từ phòng bên cạnh
4 people find it helpful
To Duc C.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 179 week(s) ago
Điều hoà hỏng, tường với 1 số đồ dùng bị ẩm mốc
1 people find it helpful
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Lan A. N.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 182 week(s) ago
The room is quite clean, the managers are friendly and cute. Cheap but right in the center, convenient to go out, eat and explore Hanoi.
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2 people find it helpful
Thi K. O. L.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 184 week(s) ago
Central hotel should be convenient. Room was quite clean. Soundproofing is not good. I didn't have the room key when I arrived. Asked him under the front desk, he said there is no need to lock, there is a lock inside. But how do I get out of the lock like that? Only then will I be able to find the key for myself. The front desk is usually empty, so it's hard to ask anything
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1 people find it helpful
Nguyen T. A.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 242 week(s) ago
Okii. Nice clean room and comfortable. Comfortable
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3 people find it helpful
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