Dear Guest N***n, Thank you for taking the time to share your detailed feedback on your stay at Muong Thanh Grand Gia Lai Hotel. We are delighted to hear that you were satisfied with the high-quality rooms featuring a distinctive mountain and forest style, as well as the dedication and attentiveness of Mr. Cong – our service staff – which contributed to your pleasant experience. Furthermore, we sincerely apologize for any dissatisfaction you may have had regarding the variety of our breakfast buffet. We have noted your feedback and will consider improving the menu and service quality to provide a better experience in the future. We are also very grateful for your positive overall assessment of your stay. Your positive feedback is a great motivation for us to continuously improve. We look forward to welcoming you back in the future to serve you even better. Sincerely, Duong Xuan Thang (Mr.) General Manager

Dear Mr. Nguyen P.V.H., Thank you for sharing your experience staying at Mancin Gia Rai Hotel. We are delighted that you enjoyed our central location and the beautiful views from the upper floors. Your compliments motivate us to further improve our services and provide you with an even better stay. Thank you for choosing our hotel. We hope to welcome you back soon. Sincerely, General Manager, Duong Xuan Thanh

Dear Sir On behalf of the Board of Directors and all hotel staff, we would like to express our sincere thanks to you for your feedback. Your comments are a great motivation for us to continue to improve the quality of our services, bringing you more wonderful experiences in the future. We are committed to constantly improving and perfecting ourselves to always be worthy of your trust and support. Once again, we sincerely apologize to you for the uncomfortable experiences. We will pay close attention to these issues. We look forward to welcoming you back in the near future to serve you again Sincerely, Director of Muong Thanh Grand Gia Lai Hotel Tran Dai Nghia

Dear Guest On behalf of the Board of Directors and all hotel staff, we would like to express our sincere thanks to you for your feedback. Your comments are a great motivation for us to continue to improve the quality of our services, bringing you better experiences in the future. We are committed to constantly improving and perfecting ourselves to always be worthy of your trust and support. Once again, we sincerely apologize for the unpleasant experiences. We will pay close attention to these issues. We look forward to welcoming you back in the near future to serve you again Sincerely, Director of Muong Thanh Grand Gia Lai Hotel Tran Dai Nghia