Overall Ratings & Reviews Luxury Backpackers

The room is spacious, everything is fine, only the guests are foreigners so they will go out drinking and partying late at night so it will be a bit noisy. Otherwise there is nothing to complain about because I only stayed here for 1 day.

đã ở đây 2 lần, ở phòng chung nhưng được gặp nhiều bạn bè quốc tế, nói chuyện và chia sẻ cảm nhận, vô cùng vui vẻ, nhân viên nhiệt tình vui tính, lần sau mình sẽ lại đến

No breakfast, no mineral water in the room to buy, old room, equipment is okay. Due to the epidemic, there is only one employee to serve

From a hostel with 9+, my expectations are really high yet I got the room for a very cheap price so basically you get what you paid for. Maybe they change their ways cause they don't have much customers due to covid and probably since we're not highly paying customers. Reception assigned when we came can't speak english. Still need to contact manager via phone who's offering us to upgrade our room (for a fee) because we're 3 and the room is only for 2 people (which we are aware of already-as advertised in app) We insisted to get the room we prepaid via app, since we only need a place to sleep at night. By the way, room is okay, no major issues. Also, app promotes free breakfast but hostel said they don't have. Not the hotel's fault and app admitted this mistake but when I asked hotel about this, I never felt empathy on their response. Just said "You only booked room, no breakfast" even though I explained and showed app post with breakfast, they said "You can check and discuss with app they are posted is not us! Here is booked room only!" yeah, with all the exclamation marks. The issue here is not about the free breakfast anymore but the way they deal with the problem. Kudos to traveloka for being so empathetic in resolving this case. I never heard any apologies from the hostel maybe because they know it's not their fault. We moved to a different hostel instead and experience better service - warm welcome with free room upgrade. 😉

Good service, lovely staff, no elevator on the 6th floor

I had fun and cozy while staying in Luxury Backpackers. Nice and friendly staff, clean bed and good in safety.

Rooms and beds are clean, not moldy, the staff are friendly.

near the sword lake church, very convenient, homestay room enjoyed the wonderful experience

Always love staying at this luxury backpacker, cleanliness is good and the location is very strategic in the old quarter area. Breakfast is pretty good with a variety of choices although simple, the hotel staff are very friendly and helpful even though sometimes it is difficult to communicate because there are some staff who cannot speak English.

Always love staying at this luxury backpacker, cleanliness is good and the location is very strategic in the old quarter area. Breakfast is pretty good with a variety of choices although simple, the hotel staff are very friendly and helpful even though sometimes it is difficult to communicate because there are some staff who cannot speak English.

Hotels in the old town should certainly not have elevators even up to 4 floors, but the room is clean, tidy, nice bathroom, clean. Overall very satisfied.

it was very nice and all the services was excellent

Friendly and enthusiastic worker. Location near the central area convenient for travel.

It's really fun to experience this luxury backpackers, the front desk staff is friendly and informative! The location of the hotel is easy to find and close to the center of the crowd. The room is clean and comfortable despite the dormitory, the bathroom is clean. It looks like if visiting Hanoi will stay here again.

Drom is clean, good breakfast, 2 times chosen as a place to stay in Hanoi still very satisfied.

Enthusiastic staff, comfortable accommodation, suitable to fall back, convenient private entrance.

Very nice room Friendly staff Free breakfast but still very nice book 3 bed room for 65 $ but the wrong error app only 164k vnd thought that if anyone thought the app still paid all the money

Awesome stay at Luxury Backpackers. Location very near to everything. Staff so friendly. Clean and facilities ok. Breakfast is very delicious!

The way of serving the staff is not professional, the way of talking is very impolite, the advice is not clear. Attitude to challenge customers.

It's really a luxury place to stay for backpackers! My stay in here was awesome, good service from the staff. Especially mr. Link for helping me during my check out! Located in a strategic location, room is clean, bathrooms are clean, maybe only one thing that I don't really like, mirror light should be white colour, I mean better for girls who want to make up. Overall, I will stay here again if I ever visit hanoi again. Good job! :)