Overall Ratings & Reviews Thang Loi Hotel

I arrived late to check in, around 10pm. Because I didn't know the hotel didn't have an elevator, I took a room on the 3rd floor with a lake view. The receptionist showed me where to find an empty parking space and then went to the room. They didn't give me any instructions on where the room was, I had to find it myself, I called for a long time before I found a housekeeping staff, I told her because I had a lot of stuff and was tired, I wanted to change to a room on the 1st floor because there was no elevator so I couldn't go to the 3rd floor. She replied: I don't know, you have to go change the room yourself and she didn't do anything to help or guide the guests. Not a good experience at all.

My family arrived 2 hours earlier than the regulation, however, the receptionist still created conditions for early check-in because there was a vacant room. The food at the restaurant was reasonably priced although not very rich. The room was old but quite fully equipped, however, because the hotel is located by the lake, there were quite a lot of mosquitoes this season.

spacious and airy

Great location. Located on the water of West Lake. Beautiful view.

This old hotel with lake view. With that price? Yeah, its worth bro.

Old hotel but clean, when I asked the staff to check the broken door, the staff tried to argue. Later when they realized they were wrong, they left, not letting the maintenance department or changing rooms. About the service, I give it 2/10!

TL is really rundown now and not worth the booking price. The cleaning is also not clean, the 2 corners of the mattress on the head are still covered with a lot of dust (like it hasn't been cleaned for a long time). Maybe because it's been too long, the facilities are seriously degraded. If you don't say it, no one will know it's a hotel. I've never had to write a review about a hotel like this.

Very old hotel never invest for renovations. Reception restaurant and maid staff all unprofessional for me. I living my life in hotels but even a hostel is more professional than that. Good is the place directly at the west lake very quiet and big room and low price.

The hotel claiming themselves as 4 ⭐ but I think it must not be 4 ⭐ rather than 3 ⭐ only. They should renovate, keep clean and modern.

The space is great but the operating management unit does not exploit it. Waste of Space West Lake is very beautiful.

The hotel is too old and gloomy to use the services inside the hotel

Phòng tối, ẩm mốc không ở được phải đổi khách sạn. Muốn lui phòng mà không được.

Ẩm mốc và có mùi. Tông hợp trải nghiệm tệ

This hotel location is really great, right by the Lake. Has great view but the interior is very old for a 4 stars hotel. The food is not bad but there was only a few choices Pho or bread and eggs.

Great view, reasonable price, air conditioning is a bit weak, if it's too hot you can borrow a fan from the reception.

Issue of VAT invoices, already reflected. Pending, waiting for 14 days is too long.

very bad, alo the staff didn't answer the phone, the room quality was extremely poor - the room door was broken - the staff was friendly

Enthusiastic staff, clean rooms

The food on the morning of 11.05.2019 was too bad and too simple, the room quality was very normal.

Very good view and location. Average room and condition