The sheets were dirty, stained, and had liquid stains. The AC was leaking and noisy. Hopefully, things will improve.

Everything was great: the facilities, the food, and the service. However, guests should be aware that the rooms aren't soundproof. If possible, implement a quiet time from 10:00 PM to 7:00 AM to ensure other guests are comfortable and undisturbed. ❤️

The most important thing for this hotel is to pay attention to the towels, sheets, bedcovers, and all bathroom and bedding. Those that are worn or worn out should not be used. Replace them so that customers feel comfortable looking at them. It makes you uncomfortable to sleep. Especially the towels, oh my, I'm speechless. Replace anything that isn't worth it immediately. The AC in the room was hot, so I asked for a room change, but they didn't give me the information. I checked the app for availability. Finally, the staff came to fix it. It was very uncomfortable at night when there was a staff member to clean the AC first, even though it only took about 15 minutes. But honestly, it was uncomfortable. Laundry bags were also not available, so I had to call the staff first.

Always come here and it's nice close to everywhere

The hotel staff is very friendly, I'm satisfied...

The hotel's location is excellent. All the staff are very friendly and helpful if you encounter any problems.

The staff is friendly and very helpful.

The hotel staff is friendly, the food has a lot of variety.

Hotel location near a lot of restaurants, cafes, bakeries, shops, etc. You can find anything. We will be back again.

Very good, worth it, cheap prices, close to everywhere, because it is really in the heart of the city in Trunojoyo

I loved staying here, it's close to everything. There are lots of places to eat nearby. The hotel is also comfortable.

Everything was good. [Engaging opening line] [Describe your stay] Ambiance/Facilities: [Describe the hotel's atmosphere and amenities] Food: [Share your thoughts on the food provided] Staff Assistance: [Tell us about your experience with the hotel staff] Highlights: [Mention things that made your stay special] Price: [Give your opinion on the value for the price paid] Location: [Describe the hotel's location, e.g., strategic location close to...]

Always the top pick to stay in Bandung

It was a pleasant stay here. The staff was friendly, the hotel and rooms were clean. The location is strategic.

The hotel's location is quite close to factory outlets and restaurants. Parking is limited, but while residents can certainly find it, it can be difficult to get in and out. Overall, the rooms are spacious, the facilities are good, and the cleanliness is good.

It needs to be cleaned and maintained. The staff at the restaurant are very unfriendly and slow.

Initially the AC was not cold enough, I complained to the receptionist and it was immediately fixed and there were no more problems.

Overall, the hotel & room are quite clean, just maybe the room lights are too dim, strategic location.

Strategically located close to culinary spots, Hay Hotel is a definite must-visit when visiting Bandung.

Hotel Hay is always my first choice when staying in Bandung.