8.2
Very Good
From 5,402 reviews
Provided by travelers on
Cleanliness

8.3

Room Comfort

8.2

Meal

7.8

Location

8.6

Service and Facilites

8.0

People often mention about Verse Luxe Hotel Wahid Hasyim
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Jarak ke Pusat Kota (55)
Kamar Tidur (54)
Suasana (52)
Kamar Mandi (45)
Keramahan Staff (44)
Akses (40)
Ukuran Kamar (35)
Lingkungan Sekitar (33)
Waktu Check-in/out (29)
Wifi (26)
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Traveler Reviews Verse Luxe Hotel Wahid Hasyim

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40
Customer reviews
I***I
icon-Transit
Transit
icon-origin-TRAVELOKA
6.4
/10
Reviewed 1 week(s) ago
1. bathroom cleanliness need attention 2. founded cockroach in the bathroom 3. no bathtowel and bathmat set up 4. the floor very slippery. even you closed the door when you do a shower, water from the shower box still flows into the washbasin and toilet bowl area. 5. The reception staff need to smile, if you need your business sustained. 6. I received white key card without any holder and 1 paper received after checkin process. value product not equal with value for money
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Accommodation's Reply
28 May 2025
Dear I***I, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. We take cleanliness and guest comfort seriously, and we will address the issues you mentioned, such as the bathroom cleanliness, presence of pests, and the missing amenities. Additionally, we will work with our reception team to ensure a more welcoming experience for all guests. Your comments are valuable, and we will take immediate steps to improve. We hope to have the opportunity to welcome you back and provide a much better stay. Kind regards, Kurniawan Iwan   Hotel Manager
eko w.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Good, nice, the best, the hotel is good, nice.
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Accommodation's Reply
28 May 2025
Dear Eko W., Thank you for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your recommendation and look forward to welcoming you back for another excellent stay. Best regards, Kurniawan Iwan   Hotel Manager
eko w.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The best good must try and good
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Accommodation's Reply
28 May 2025
Dear Eko W., Thank you for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your recommendation and look forward to welcoming you back for another excellent stay. Best regards, Kurniawan Iwan   Hotel Manager
Ujang
icon-Transit
Transit
icon-origin-TRAVELOKA
6.7
/10
Reviewed 1 week(s) ago
There is no mat, the towel is worn out, the AC is leaking, the mat has been informed but it was not provided until check out
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Accommodation's Reply
28 May 2025
Dear Ujang A., Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay, including the lack of a bath mat, the worn towels, and the air conditioning problem. We understand how frustrating this can be and regret that we were unable to resolve it during your stay. Please rest assured that we are addressing these issues with the relevant departments to ensure they are fixed for future guests. We value your feedback and hope to have the opportunity to serve you better in the future. Warm regards, Kurniawan Iwan   Hotel Manager
S***i
icon-origin-TRAVELOKA
8.2
/10
Reviewed 1 week(s) ago
It really helps with the check-in process, maybe the power outlet in the room needs to be fixed because it is loose and doesn't fit properly when plugged in for the electricity.
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+2
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Accommodation's Reply
28 May 2025
Dear S***i, Thank you for your feedback! We're happy to hear that the check-in process was helpful. We apologize for the issue with the contact in your room, and we will make sure to address it to ensure it doesn’t affect future stays. We appreciate your comments and look forward to serving you again soon. Warm regards, Kurniawan Iwan   Hotel Manager
eko w.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
nice and highly recommended to stay there
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Accommodation's Reply
28 May 2025
Dear Eko, Thank you for your wonderful review and rating! We're thrilled to hear you had a great experience and that you would recommend us. We look forward to welcoming you back on your next visit. Warm regards, Kurniawan Iwan   Hotel Manager
E***i
icon-Transit
Transit
icon-origin-TRAVELOKA
8.4
/10
Reviewed 2 week(s) ago
The bathroom was damp and the smell of the toilet came out and the AC was not cold and I ordered a superior king bed but the one in the room was 2 twin beds combined, I wanted to protest but it was already late and I was tired and wanted to sleep.
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1 people find it helpful
Accommodation's Reply
22 May 2025
Dear Ei,* Thank you for sharing your feedback with us. We apologize for the issues you encountered during your stay, particularly with the bathroom condition and the AC. We also regret the mix-up with your bed preference. We understand how frustrating this must have been, especially after a long day. Your comments are valuable, and we will work on improving these aspects to ensure a more comfortable experience in the future. We hope to have the opportunity to welcome you back and provide a better stay next time. Best regards, Iwan Kurniawan   Hotel Manager
sanggul t.
icon-origin-TRAVELOKA
5.8
/10
Reviewed 2 week(s) ago
The bathroom was not clean, the odor smelled bad.
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Accommodation's Reply
22 May 2025
Dear Sanggul T., Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you encountered in the bathroom and the unpleasant odor. This is certainly not the experience we aim to provide, and we will address this concern with our housekeeping team to ensure it doesn’t happen again. We appreciate your comments and hope to have the chance to welcome you back for a more comfortable stay. Best regards, Iwan Kurniawan   Hotel Manager
Marince P.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Very cozy, the atmosphere is calm and comfortable, the room is clean but if I may suggest, please pay attention to the breakfast for guests who check out early, at least provide bread and water.
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Accommodation's Reply
20 May 2025
Dear Ms. Marince P., Thank you for your review and suggestion. We are glad to hear that you enjoyed the peaceful and comfortable atmosphere during your stay at our hotel. We will also take note of the suggestion regarding breakfast for early check-out guests to better accommodate their needs. We look forward to welcoming you back soon. Best regards, Iwan Kurniawan. Hotel Manager.
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D***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.7
/10
Reviewed 2 week(s) ago
So far the place is okay, there are just a few things like the wifi that can't connect, Netflix that can't be used because it was logged out from the previous guest account, and one of the facilities listed in the app turned out to not be there in the room, namely bathrobes.
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1 people find it helpful
Accommodation's Reply
22 May 2025
Dear Da,* Thank you for your valuable feedback! We are glad to hear that overall, you had a pleasant stay. We sincerely apologize for the issues you encountered with the Wi-Fi, Netflix, and the missing bathrobe. Your comments have been shared with our team to address and ensure that these inconveniences are resolved for future guests. We hope to have the opportunity to welcome you again and provide you with an even better experience. Best regards, Iwan Kurniawan   Hotel Manager
G***t
icon-origin-TRAVELOKA
6.6
/10
Reviewed 2 week(s) ago
Visitor complaints were not followed up properly.
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Accommodation's Reply
19 May 2025
Dear Gt,* Thank you for your feedback. We’re sorry to hear that your concern was not addressed properly. We’ll make sure to improve our follow-up process to avoid this in the future. We hope to have the chance to welcome you back and provide a better experience. Best regards, Iwan Kurniawan Hotel Manager
S***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The staff is very friendly and pleasant, the accommodation is very comfortable.
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Accommodation's Reply
20 May 2025
Dear Ms./Mrs. S*a, Thank you for your positive review. We are glad to hear that you felt comfortable with the friendly service from our staff. We look forward to welcoming you back soon. Warm regards, Iwan Kurniawan. Hotel Manager.
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j***a
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 2 week(s) ago
Very good in the center of Jakarta, near Sarinah and Thamrin bus stops
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Accommodation's Reply
19 May 2025
Dear ja,* Thank you for your kind feedback! We're glad you enjoyed our central location near Sarinah and Thamrin. We hope to welcome you back again soon Best regards, Iwan Kurniawan Hotel Manager
N***A
icon-Business
Business
icon-origin-TRAVELOKA
8.7
/10
Reviewed 3 week(s) ago
Including a good and comfortable hotel.. located near many places/public facilities so it is closer and can be walked, easy check in/out process, clean and comfortable rooms, some staff met are friendly and quite helpful (especially the security guard from parking to carrying luggage is alert/initiative to help customers), the food at breakfast is varied but sorry the taste of the food is bland, and a little disappointed because when I wanted to leave my stuff for a while it was not allowed or there were no facilities to leave my stuff in the lobby. But overall Verse Luxe Hotel is great👍🏻 Thank you Verse Luxe Hotel team! Keep moving forward and developing successfully!
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Accommodation's Reply
19 May 2025
Dear NA,* Thank you so much for your detailed and thoughtful feedback. We're very happy to hear you found our hotel comfortable and well-located, and that our staff—especially our security team—left a positive impression. We also appreciate your suggestions regarding breakfast taste and the luggage storage. Your input helps us improve, and we will certainly look into these areas. Thank you again for your kind support and encouragement. We look forward to welcoming you back soon! Warm regards, Iwan Kurniawan Hotel Manager
R***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Very close to the Sarinah and other places.
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Accommodation's Reply
15 May 2025
Dear R***a, Thank you for your kind feedback! We’re glad to hear that you enjoyed our convenient location near Sarinah and other key places. We hope to welcome you back again soon for another pleasant stay. Warm regards, Iwan Kurniawan Hotel Manager
reuben m. n.
icon-origin-TRAVELOKA
5.0
/10
Reviewed 3 week(s) ago
I ordered 3 rooms, only 2 orders came in while the order for 1 room did not come in.
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Accommodation's Reply
15 May 2025
Dear Mr. Reuben M. N., Thank you for staying with us. We apologize for any inconvenience regarding the missed booking. Please contact our reservation team or front desk directly to help trace and resolve the issue. We will do our best to prevent similar incidents from happening in the future. Best regards, Iwan Kurniawan. Hotel Manager.
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reuben m. n.
icon-origin-TRAVELOKA
5.0
/10
Reviewed 3 week(s) ago
Only 2 orders came in while 1 didn't.
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1 people find it helpful
Accommodation's Reply
15 May 2025
Dear Mr. Reuben M. N., Thank you for staying with us. We apologize for any inconvenience regarding the missed booking. Please contact our reservation team or front desk directly to help trace and resolve the issue. We will do our best to prevent similar incidents from happening in the future. Best regards, Iwan Kurniawan. Hotel Manager.
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d***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The service at the restaurant is the best.
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Accommodation's Reply
13 May 2025
Dear d***a, Thank you so much for your wonderful 10/10 rating and kind words! We're especially delighted to hear that you enjoyed the service at our restaurant — our team works hard to provide warm, attentive hospitality, and it’s always rewarding to know we’ve made a positive impression. We look forward to welcoming you back soon for another memorable stay! Warm regards, Iwan Kurniawan Hotel Manager
M***d
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
hotel of choice when around sarinah, tanah abang
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Accommodation's Reply
15 May 2025
. Dear Mr./Mrs. M*d, Thank you for choosing our hotel as a place to stay while around Sarinah and Tanah Abang. We greatly appreciate your trust and hope to continue to be the main choice on your next visit. Warm regards, Iwan Kurniawan. Hotel Manager.
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I***M
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
very very good, comfortable. riding a motorbike is also comfortable.
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Accommodation's Reply
15 May 2025
Dear Mr./Mrs. I*M, Thank you for your brief but meaningful review. We are glad to know that you felt comfortable during your stay, including when riding your motorbike. Guest comfort is our top priority. We look forward to welcoming you back again in the future. Warm regards, Iwan Kurniawan. Hotel Manager.
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Number of reviews per page
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