Dear I***I,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. We take cleanliness and guest comfort seriously, and we will address the issues you mentioned, such as the bathroom cleanliness, presence of pests, and the missing amenities. Additionally, we will work with our reception team to ensure a more welcoming experience for all guests.
Your comments are valuable, and we will take immediate steps to improve. We hope to have the opportunity to welcome you back and provide a much better stay.
Kind regards,
Kurniawan Iwan
Hotel Manager