Overall Ratings & Reviews The Residences at Puri Casablanca
Explore The Residences at Puri Casablanca
Traveloka (2,348)
Other sources (126)
8.4
Very Good
From 2,348 reviews
Provided by travelers on
Cleanliness
8.5
Room Comfort
8.4
Meal
7.9
Location
8.5
Service and Facilites
8.3
People often mention about The Residences at Puri Casablanca
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Staff Friendliness (27)
Distance to City Center (23)
Family Friendly (22)
Ambiance (21)
Room Space (21)
Hotel Area (19)
Surroundings (15)
Accessibility (15)
Bedroom (15)
Wifi (14)
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Traveler Reviews The Residences at Puri Casablanca
Number of reviews per page
20
40
Customer reviews
NF
NUR F.
9.2
/10
Reviewed 6 day(s) ago
The staff is not very friendly, the initials are made
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Accommodation's Reply
31 Jul 2025
Dear Our Lovely Guest, Warm greetings from The Residences at Puri Casablanca. Thank you for staying with us and taking the time to leave us a review. We also appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. This feedback is invaluable for our ongoing service improvements, allowing us to better serve you on your next visit, which we eagerly await. Kind regards, Management
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R***n
Staycation
9.4
/10
Reviewed 1 week(s) ago
The hotel staff was very helpful during check in/check out.
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Accommodation's Reply
31 Jul 2025
Dear Our Lovely Guest, Warm greetings from The Residences at Puri Casablanca. Thank you for staying with us and taking the time to leave us a review. We were delighted to be able to serve you and your family during your stay. We look forward to welcoming you and your family back to The Residence at Puri Casablanca. Kind regards, Management.
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R***n
Staycation
9.4
/10
Reviewed 1 week(s) ago
The hotel staff was very friendly and helpful during check in and check out.
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Accommodation's Reply
31 Jul 2025
Dear Our Lovely Guest, Warm greetings from The Residences at Puri Casablanca. Thank you for staying with us and taking the time to leave us a review. We were delighted to be able to serve you and your family during your stay. We look forward to welcoming you and your family back to The Residence at Puri Casablanca. Kind regards, Management.
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H***H
Leisure
8.2
/10
Reviewed 3 week(s) ago
Comfortable enough to stay with family, bathroom (towels, shower, soap) needs more attention... smoking area and very minimal parking... FO was a little less friendly when we checked in
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Accommodation's Reply
21 Jul 2025
Dear Our Lovely Guest, Warm greetings from The Residences at Puri Casablanca. Thank you for staying with us and taking the time to leave us a review. We apologize for any inconvenience that may have caused you, and this will be an improvement to improve our service. We are very happy to have served you and your family during your stay. Therefore, we look forward to welcoming you and your family back to The Residence at Puri Casablanca. Kind regards, Management.
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R***y
9.4
/10
Reviewed 4 week(s) ago
This is my third time staying here. The kids are always happy because there are many child-friendly facilities.
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Accommodation's Reply
08 Jul 2025
Dear Our Lovely Guest, Warm Greetings from The Residences at Puri Casablanca. Thank you for staying and taking the time to give us a review. We are very happy to be able to serve you and your family during your stay. Therefore, we are looking forward to welcoming you and your family back to stay at The Residence at Puri Casablanca. Kind regards, Management.
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A***o
9.1
/10
Reviewed 4 week(s) ago
The staff were very friendly and knowledgeable about the hotels.
1 people find it helpful
Accommodation's Reply
07 Jul 2025
Dear Our Lovely Guest,
Warmest Greetings from The Residences at Puri Casablanca.
Thank you for your stay with us and spend your valuable time to give a feed back and review. We are delighted to serve you as our guest and we look forward to welcoming you back at The Residences at Puri Casablanca.
Kind regards,
Management
F***i
Staycation
8.3
/10
Reviewed 4 week(s) ago
The hotel staff was not very friendly and when we checked out, no one helped us unload our luggage.
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1 people find it helpful
Accommodation's Reply
07 Jul 2025
Dear Our Lovely Guest, Warm Greetings from The Residences at Puri Casablanca. Thank you for staying and taking the time to give us a review. We apologize for the inconvenience that has caused you, this will be an improvement to improve our service. We are very happy to be able to serve you and your family during your stay. Therefore, we are looking forward to welcoming you and your family back to stay at The Residence at Puri Casablanca. Kind regards, Management.
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e***a
Staycation
6.5
/10
Reviewed 6 week(s) ago
Overall ok, only when swimming 1 toiletry item was left in the women's shower room, asked the housekeeper, front off, still couldn't find it, please improve security, thank you pur'cas 🙏
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2 people find it helpful
Accommodation's Reply
07 Jul 2025
Dear Our Lovely Guest, Warm Greetings from The Residences at Puri Casablanca. Thank you for staying and taking the time to give us a review. We apologize for the inconvenience that has caused you, this will be an improvement to improve our service. We are very happy to be able to serve you and your family during your stay. Therefore, we are looking forward to welcoming you and your family back to stay at The Residence at Puri Casablanca. Kind regards, Management.
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s***a
Business
9.4
/10
Reviewed 6 week(s) ago
Staff is very helpful, facilities are better than before
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Accommodation's Reply
07 Jul 2025
Dear Our Lovely Guest, Warm Greetings from The Residences at Puri Casablanca. Thank you for staying and taking the time to give us a review. We are very happy to be able to serve you and your family during your stay. Therefore, we are looking forward to welcoming you and your family back to stay at The Residence at Puri Casablanca. Kind regards, Management.
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FD
Felicia D. R. P.
8.8
/10
Reviewed 11 week(s) ago
The rooms and facilities are good, clean, and with a good view. The staff are friendly and ready to help when needed.
1 people find it helpful
Accommodation's Reply
29 May 2025
Dear Ibu Felicia,
Warmest Greetings from The Residences at Puri Casablanca.
Thank you for your stay with us and spend your valuable time to give a feed back and review.
We are delighted to serve you as our guest and we look forward to welcoming you back at The Residences at Puri Casablanca.
Kind regards,
Management
R***a
Staycation
8.5
/10
Reviewed 12 week(s) ago
Daily renters should be aware that they don't provide a gas stove. We had to use the microwave to cook pasta.
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Accommodation's Reply
18 May 2025
Dear Bapak / Ibu,
Warmest Greetings from The Residences at Puri Casablanca.
Thank you for your stay with us and spend your valuable time to give a feed back and review. We Deep apologize for your uncomportable and this will be an improvement for our services in the future. We are delighted to serve you as our guest and we look forward to welcoming you back at The Residences at Puri Casablanca.
Kind regards,
Management
D***h
8.8
/10
Reviewed 13 week(s) ago
This is my 2nd time staying here, the room is very spacious, especially when bringing a toddler. But unfortunately facilities such as washing machines are now removed.
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2 people find it helpful
Accommodation's Reply
18 May 2025
Dear Sir/Madam, Warm greetings from The Residences at Puri Casablanca. Thank you for staying and taking the time to give us a review. We are very happy to be able to serve you and your family during your stay. Therefore, we are looking forward to welcoming you and your family back to stay at The Residence at Puri Casablanca. Kind regards, Management.
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Ande
9.4
/10
Reviewed 13 week(s) ago
The hotel staff is friendly and very comfortable for a staycation with family. The room is large.
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1 people find it helpful
Accommodation's Reply
18 May 2025
Dear Sir/Madam, Warm greetings from The Residences at Puri Casablanca. Thank you for staying and taking the time to give us a review. We are very happy to be able to serve you and your family during your stay. Therefore, we are looking forward to welcoming you and your family back to stay at The Residence at Puri Casablanca. Kind regards, Management.
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I***I
8.8
/10
Reviewed 16 week(s) ago
Kids friendly, my family and I are very happy and comfortable while staying here. Always success for the management to improve the service and maintain customer satisfaction.
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7 people find it helpful
Accommodation's Reply
23 Apr 2025
Dear Sir/Madam, Warm greetings from The Residences at Puri Casablanca. Thank you for staying and taking the time to give us a review. We are very happy to be able to serve you and your family during your stay. Therefore, we are looking forward to welcoming you and your family back to stay at The Residence at Puri Casablanca. Kind regards, Management.
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windianto r.
9.1
/10
Reviewed 16 week(s) ago
Not bad. Only the car parking needs to be evaluated, parking is not allowed in the basement, even though you need to arrange your luggage with a lot of luggage, it will disrupt traffic if it is in front of the hotel lobby.
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6 people find it helpful
Accommodation's Reply
23 Apr 2025
Dear Mr. Windianto, Warmest Greetings from The Residences at Puri Casablanca. Thank you for staying and taking the time to give us a review. We are very happy to serve you and your family during your stay. We also thank you for your suggestions, hopefully we can reconsider them to improve our service and guest satisfaction in the future. Therefore, we are looking forward to welcoming you and your family back to stay at The Residence at Puri Casablanca. Kind regards, Management
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M***M
10.0
/10
Reviewed 20 week(s) ago
Great, always be successful Puri Residens Kasablanka.
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4 people find it helpful
Accommodation's Reply
20 Mar 2025
Dear Sir/Madam, Warm greetings from The Residences at Puri Casablanca. Thank you for staying and taking the time to give us a review. We are very happy to be able to serve you and your family during your stay. Therefore, we are looking forward to welcoming you and your family back to stay at The Residence at Puri Casablanca. Kind regards, Management.
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d***a
Business
9.0
/10
Reviewed 23 week(s) ago
The wifi is very slow, for the size of the room it is very spacious. The bed is also comfortable. Close to Kokas
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Accommodation's Reply
07 Jul 2025
Dear Our Lovely Guest, Warm Greetings from The Residences at Puri Casablanca. Thank you for staying and taking the time to give us a review. We are very happy to be able to serve you and your family during your stay. Therefore, we are looking forward to welcoming you and your family back to stay at The Residence at Puri Casablanca. Kind regards, Management.
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G***t
Business
8.2
/10
Reviewed 24 week(s) ago
Even though it's an old apartment, the service is excellent. Free parking, the staff is very helpful. Overall very recommended if you want to staying in cassablanca area.
3 people find it helpful
Accommodation's Reply
07 Jul 2025
Dear Our Lovely Guest,
Warmest Greetings from The Residences at Puri Casablanca.
Thank you for your stay with us and spend your valuable time to give a feed back and review. We are delighted to serve you as our guest and we look forward to welcoming you back at The Residences at Puri Casablanca.
Kind regards,
Management
Y***s
Business
9.7
/10
Reviewed 24 week(s) ago
Great place to stay, exceptional service, views & location to downtown
3 people find it helpful
Accommodation's Reply
07 Jul 2025
Dear Our Lovely Guest,
Warmest Greetings from The Residences at Puri Casablanca.
Thank you for your stay with us and spend your valuable time to give a feed back and review. We are delighted to serve you as our guest and we look forward to welcoming you back at The Residences at Puri Casablanca.
Kind regards,
Management
P***a
Staycation
8.8
/10
Reviewed 24 week(s) ago
The interior is old but still okay, everything works well. Access is very good and facilities especially for children are complete. The supermarket is also very complete.
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2 people find it helpful
Accommodation's Reply
07 Jul 2025
Dear Our Lovely Guest, Warm Greetings from The Residences at Puri Casablanca. Thank you for staying and taking the time to give us a review. We are very happy to be able to serve you and your family during your stay. Therefore, we are looking forward to welcoming you and your family back to stay at The Residence at Puri Casablanca. Kind regards, Management.
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Number of reviews per page
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