8.8
Very Good
From 575 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

9.0

Meal

8.3

Location

9.0

Service and Facilites

8.7

People often mention about Sunway Velocity Hotel Kuala Lumpur
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Distance to City Center (4)
Staff Friendliness (4)
Ambiance (4)
Room Space (4)
Bathroom (4)
Hotel Area (4)
Surroundings (3)
Accessibility (3)
Wifi (3)
Bedroom (3)
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Traveler Reviews Sunway Velocity Hotel Kuala Lumpur

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Customer reviews
S***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
Connecting with the mall and easy to shop.
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Accommodation's Reply
07 Jul 2025
Greetings from Sunway Velocity Hotel Kuala Lumpur. Thank you for your kind feedback. We are delighted to know you enjoyed the convenience of our direct connection to Sunway Velocity Mall, making shopping and dining easily accessible during your stay. We hope to welcome you back again soon for another comfortable and enjoyable visit.
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Agnes T. B.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
We would like to express our gratitude especially to Mr. Raymond, who showed his effort in helping us when we forgot our bag in a Grab car. He tried to contact the driver, checked the CCTV, informed us of any updates, and always told us to let him know if there was anything we needed during our stay there. All the staff there are nice and friendly, but once again, thank you very much, Mr. Raymond, for your kind assistance. If we return to Kuala Lumpur in the future, Sunway Velocity Hotel definitely will be our first choice to stay.
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Accommodation's Reply
07 Jul 2025
Greetings from Sunway Velocity Hotel Kuala Lumpur. Thank you for taking the time to share your kind feedback with us. We are truly pleased to hear that you had a positive experience during your stay, and especially heartened by your kind mention of Mr. Raymond. We are proud to have him as part of our team, and will be sure to pass along your appreciation. It is always our priority to go the extra mile for our guests, and we are glad that Raymond was able to assist you in recovering your bag. We look forward to welcoming you back again for another pleasant and worry-free stay.
Mia C.
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 15 week(s) ago
Survey Velocity hotel is nice, clean, fragrant, comfortable, close to Kuala Lumpur city center
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Accommodation's Reply
07 Jul 2025
Greetings from Sunway Velocity Hotel Kuala Lumpur. Thank you for your wonderful review. We are delighted to hear that you found our hotel to be clean, fresh, and comfortable, and that our location near the heart of Kuala Lumpur added to your convenience. Your kind words truly mean a lot to us, and we hope to welcome you back for another enjoyable stay soon.
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oei s. j.
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 28 week(s) ago
The hotel staff is friendly. The room is clean.
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Accommodation's Reply
07 Jul 2025
Greetings from Sunway Velocity Hotel Kuala Lumpur. Thank you for sharing your kind feedback with us. We’re truly glad to know you enjoyed the warm hospitality from our team and that your room was clean and comfortable. It means a lot to us to hear that you had a pleasant stay. We look forward to welcoming you back again soon.
S***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
Very nice hotel, clean and near to bukit bintang area
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Accommodation's Reply
07 Jul 2025
Greetings from Sunway Velocity Hotel Kuala Lumpur, Thank you for your kind review. We are glad to know you enjoyed your stay with us and appreciated the cleanliness of our hotel as well as our convenient location near the Bukit Bintang area. We hope to have the pleasure of welcoming you back again soon.
J***y
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 33 week(s) ago
The staff very friendly and accomodating
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Accommodation's Reply
07 Jul 2025
Greetings from Sunway Velocity Hotel Kuala Lumpur. Thank you for your kind words. We are truly delighted to hear that our team left a positive impression with their friendly and accommodating service. Your feedback is a wonderful encouragement to us all. We look forward to welcoming you back for another pleasant and memorable stay.
c***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 36 week(s) ago
The room is clean and sanitary. The hotel also has an exclusive passage to the mall. The mall is right next door. Shopping and food are not a problem. It is very convenient😍😍
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Accommodation's Reply
07 Jul 2025
Greetings from Sunway Velocity Hotel Kuala Lumpur. Thank you for your kind review. We are delighted to hear that you enjoyed the cleanliness of our rooms and found the direct access to Sunway Velocity Mall convenient for both shopping and dining. Your satisfaction means a great deal to us, and we hope to welcome you back again soon for another comfortable and enjoyable stay.
P***a
icon-Medical
Medical
icon-origin-TRAVELOKA
9.6
/10
Reviewed 54 week(s) ago
Great stay overall, would love it if they change the breakfast menu everyday.
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Accommodation's Reply
07 Jul 2025
Greetings from Sunway Velocity Hotel Kuala Lumpur, Thank you for taking the time to share your feedback with us. We are truly pleased to know that you had a great stay overall. Your kind words mean a lot to the team. We also appreciate your suggestion regarding the breakfast menu. Rest assured, your comment has been shared with our team for their review as we continuously look for ways to enhance the guest experience. We look forward to welcoming you back for another enjoyable stay with us soon.
Sunaryo L.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 65 week(s) ago
Room was clean, staffs are nice, but 1407 ' fridge need to be fixed.
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Ripka S. D.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 72 week(s) ago
Pengalaman menginap 4 malam di sunway velocity hotel sangat menyenangkan, hotel bersih, semua petugas hotelnya ramah dan baik. Lokasi hotel sangat strategis dekat kemana-mana, di area hotel ada mall, banyak restoran dan buat aku yang suka jogging di area ini sangat nyaman buat olahraga pagi.❤️
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Maggie
icon-origin-TRAVELOKA
8.5
/10
Reviewed 72 week(s) ago
Stay for 6 nights here for a business trip. Easy access to the mall and also close to the office building area. Unfortunately no breakfast provided here. Please consider to provide breakfast. Other than that, the cleaner clean the room on daily basis, even when I don't put the tag on the door or switch on the clean my room sign. But there ' s one occasion, the cleaner didn't close my door properly, when I came back, I am surprised that the door was not closed properly, because that morning the cleaner bell at my door, and I let her in, then I went out immediately. Fortunately all of my things was safe. Because there ' s a little problem with my room door, you have to use more power when you close the door, otherwise it will not closed and locked properly. Please fix this problem as soon as possible. Cleanliness wise was okay, I found 1 dried chilli under the curtains, probably from the previous guest and the cleaner didn't clean the floor thoroughly. Got new towels too, and complimentary tea/coffee sachets on daily basis. What I love about this hotel is the rooftop/swimming pool area, they also have fitness center.
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Presi P. A. D.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 75 week(s) ago
Tempatnya nyaman, bersih, lokasi strategis. Turun deket banget dengan mall dan tempat lainnya. Staff nya semua ramah 😊. Thank you Sunway Velocity hotel. Next kalau kita ke Malaysia lagi bakaln nginep di Sunway Velocity hotel.
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Erlan H.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 75 week(s) ago
Pengalaman saya bersama keluarga menginap 2 hari di hotel sangat nyaman dan menyenangkan. Vibe kamar dan lingkungannya hampir sempurna, aksesnya bagus, integrated mall nya juga support, petugas hotel sangat baik dan ramah. Jika kami kembali ke Kuala Lumpur, kami mau menginap di sini kembali. View kolam renangnya very amazing. So, This hotel very recommended.
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Wensen W.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 78 week(s) ago
Best hotel. 1 best customer service 2 fast respon 3 clean room 4 easy access to mall 5 good location easy to go.
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David R.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 80 week(s) ago
Nice hotel. Good service. No conplain.
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Nathalie L.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 99 week(s) ago
The connecting mall is nice, easy to get some food or snacks.
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Rinda D.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 101 week(s) ago
I like the spacious of the room big enough from the other hotel good 👍🏻 keep it up 👍🏻 service is best too 👍🏻.
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Tan Y. H.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 130 week(s) ago
Good hotel, inside mall, near to MRT. Breakfast taste good plenty of selection. But 3pm still got no room ready to check in. Over roll Good Hotel.
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Thoeng E.
icon-origin-TRAVELOKA
6.3
/10
Reviewed 134 week(s) ago
The location is okay, direct access to the mall. Room and toilet cleanliness needs attention. Cupboards, tables, carpets and beds are still very dusty.
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TiQa R.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 137 week(s) ago
The staff is friendly but the room size is very small for the same rate you can get a wider room. It was recommended to use an extra bed by the staff, but after adding an extra bed, the room was even narrower, there was no space even for prayer. Breakfast with very little menu. I don't recommend it.
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