I arrived very early, but I knew we couldn't check in yet, so I planned to leave our luggage and go or wait in the hotel lobby.
But the problem was, we came with our luggage and unloaded it ourselves from the car. Even though there was security, he was indifferent and unhelpful, and his face was unpleasant to look at (1). And secondly, the receptionist we met also had a very unpleasant response when I left my luggage. Because my suitcase was told to be left in front of the reception desk, I asked, "Is it safe to leave it here, sir?" and was answered, "If you don't trust me, just bring it back, ma'am!"
That's what really annoyed me.
In fact, in other hotels I've been to, if guests leave their luggage, it's always stored in a safe and numbered place, and the hotel keeps our belongings.
That's all that disappointed me with Wisma Makara.