Dear valued Guest,
Thank you for taking the time to share your feedback regarding your recent experience. While we are pleased to have had the opportunity to serve you, we sincerely regret to learn that the level of service you received from our restaurant team did not meet your expectations. Please accept our most sincere apologies for any disappointment caused.
Your comments have been shared with the relevant department, and additional attention will be given to ensure our team consistently delivers the warmth, courtesy, and professionalism that our guests deserve.
We are grateful for your valuable observations and hope to have the opportunity to welcome you again, with the assurance of an improved experience.
With respectful regards,
Ms. Papharat Ngamlertsirichai
Front Office Manager