Overall Ratings & Reviews Royale Signature Hotel

The staffing & locations perhaps is in a good rates of attending the guest but the facilities need to improve even we see many guests checked in during our stay.

window x can lock the toilet moss effect on the wall

Not worth the price that has been charged to the customer.

Most terrible stay with smelly room like old furniture smell, carpet inside the room became hard maybe too old carpet, toilet bowl with clearly stain and leaking with discharge water inside the toilet bowl after flush, water tap pipe broken and water splash out. Disappointed

Water heater not function well.

Perkhidmatan yang bagus dan bilik yang selesa

Hotel paling terbaik, semua lengkap dalam bilik, memang terbaiklah, parking senang parking senang, bilik besar. Puas hati lah. InshaAllah ada rezeki akan booking hotel ni juga.

Nice stay but parking was full ….

Perlu ambil berat kebersihan di toilet

Bilik yang dapat kurang selesa, dinding dihujung bilik mengelupas sebab bekas kebocoran air dari atas.,ada tiang ditengah bilik yang menyempitkan ruang menggangu laluan, sink yang tersumbat, suis2 lampu dan doorbell yang kurang berfungsi. Room service yang lambat setiap hari. Kadang-kadang petang pukul 5 baru datang. Note: lupa nak snap gambar bilik.

Large room, The staffs are nicely and helpful.

It was not great but pleasant stay. There were issues related to the room. They were as follows: 1) The air cond was on blower mode and the room was super warm. Upon complaint, technician came and rectified the problem. 2) The water hose was leaking and the bathroom floor was always wet. Had asked for floor towels and were given by housekeeping. However, the floor towels were quickly soaked wet. 3) telephone in the room could not dialed to get either reception, housekeeping. I had to call through my HP to get someone to answer. 4) We were staying in family room (for 3 pax). However, only 1 room card was given upon checked in. However, a 2nd room card was given upon request on the 2nd day of stay. 5) No glass containers provided to put the toothbrushes in the bathroom.

Worst stay. Saw cockroach near bed, change other room. Toilet not clean, yellowish stain in toilet. Towel dirty. Breakfast OK² only.

Upon reaching the hotel, I was asked by the receptionist to wait for about 10 minutes because all the rooms are full as stated by her. But why I had to wait though? I have made earlier reservation through app for a room. It was all done until payment. But still, I had to wait for my room. About the room, it was quite bad. The toilet is the worst. The toilet floor & walls had water marks that turned brown. The housekeeping is very bad in that hotel. I also found thick dust on the glass shelf of the makeup desk. Other than that, the policy of cannot bring outside food is bonkers. They will charge you up to 500myr if you do that. What kind of policy is that. All and all, it was a bad experience for me in that hotel.

Bilik cantik berkarpet. Ada kerusi sofa. Ada aircond, tapi bunyi agak kuat juga wom wom wom. Ada TV. Ada peti sejuk diisi dengan snek dan air gas, tapi tak free ya ada harga. Free air mineral je 2 botol. Tingkap luas, boleh tengok view Menara Alor Setar. Ni 1st time stay hotel tidak dibenarkan bawa makanan dan minuman dari luar!

Breakfast spread could be improved.

Perfect for marriage couples to rejuvenate their relationship. Everything is functioning well; Air conditioner, hot/cold water, bathtub. For its cleanliness, it is 3/5. Not perfect yet still okay to stay at. I thought, it only had a queen bed, but there's another single bed beside it. Gonna visit here again soon. Highly recommended for reasonable price & for those who want to have a bathtub in room 👍🏻

This hotel very good, location near mall and easy to find. I really felt like staying at 5 star hotel. I'm very happy and will come again. Thank you.

I picked this hotel as it was in the centre. Nearby the mall easy for me to go to buy some add hock things as I'm a business Traveler. Room were tidy & clean. Bed was comfortable & I love it.

Good customer service. Comfort hotel but sometime the water heating system is not functioning well. Worth the price.