4 Days business trip, stay in room 311. Room was dirt (floor next to bed and bath room floor). Bed cover was dirt when check in. Hot water unadjustable, very hot when used for bath already informed to the staff, but never response. I lost my several thing that I just bought in shopping plastic bag in my room when cleaned up by 4 cleaning services man, already questioning staff, but no repply. Other people can access my room, he said that he has enter wrong room. But my question is why other guess can access my room? Please improved for better service.